{"id":262574,"date":"2022-09-08T20:32:05","date_gmt":"2022-09-08T19:32:05","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=262574"},"modified":"2022-09-08T20:32:05","modified_gmt":"2022-09-08T19:32:05","slug":"tz-dtest-naroky-cestujicich-pri-zpozdeni-vlaku-a-neposkytnuti-sluzby","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=262574","title":{"rendered":"TZ dTest: N\u00e1roky cestuj\u00edc\u00edch p\u0159i zpo\u017ed\u011bn\u00ed vlaku a neposkytnut\u00ed slu\u017eby"},"content":{"rendered":"
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Ilustrace: pixabay<\/figcaption><\/figure>\n
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Za\u010d\u00e1tek \u0161koln\u00edho roku op\u011bt vr\u00e1til n\u011bkter\u00e9 cestuj\u00edc\u00ed na \u017eeleznici. Pokud doj\u00ed\u017ed\u00edte do \u0161koly \u010di za prac\u00ed, m\u016f\u017ee se v\u00e1m st\u00e1t, \u017ee v\u00e1\u0161 vlak bude opo\u017ed\u011bn. Jak velk\u00e9 mus\u00ed b\u00fdt zpo\u017ed\u011bn\u00ed vlaku, abyste dos\u00e1hli na kompenzaci? A co d\u011blat, pokud v\u00e1m dopravce nevyjde vst\u0159\u00edc?<\/h6>\n

\"\"Pr\u00e1va cestuj\u00edc\u00edch v \u017eelezni\u010dn\u00ed doprav\u011b jsou regulov\u00e1na evropsk\u00fdm na\u0159\u00edzen\u00edm. Toto na\u0159\u00edzen\u00ed jsou dopravci povinni dodr\u017eovat, jinak jim hroz\u00ed p\u0159\u00edpadn\u00e1 sankce ze strany Dr\u00e1\u017en\u00edho \u00fa\u0159adu. Co se t\u00fd\u010de n\u00e1rok\u016f cestuj\u00edc\u00edho v p\u0159\u00edpad\u011b zpo\u017ed\u011bn\u00ed, tak je v\u017edy kl\u00ed\u010dov\u00e9, jak velk\u00e9 je zpo\u017ed\u011bn\u00ed vlaku. \u201ePokud je to v\u00edce jak 60 minut, ale z\u00e1rove\u0148 nedosahuje 120 minut, m\u00e1 cestuj\u00edc\u00ed n\u00e1rok na kompenzaci ve v\u00fd\u0161i 25 % z ceny j\u00edzdenky. Pokud je zpo\u017ed\u011bn\u00ed vy\u0161\u0161\u00ed ne\u017e 120 minut, je to 50 %,\u201c<\/em> uv\u00e1d\u00ed \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest Eduarda Hek\u0161ov\u00e1.<\/p>\n

O kompenzaci je nutn\u00e9 po\u017e\u00e1dat co nejd\u0159\u00edve, nejl\u00e9pe ihned na p\u0159ep\u00e1\u017ece. Ne v\u017edy v\u00e1m v\u0161ak bude j\u00edzdn\u00e9 kompenzov\u00e1no a nelze br\u00e1t tento n\u00e1rok automaticky, ani kdy\u017e jsou spln\u011bn\u00fd v\u00fd\u0161e uveden\u00e9 podm\u00ednky. \u201ePro kompenzaci j\u00edzdenky zakoupen\u00e9 na internetu mus\u00ed b\u00fdt nav\u00edc spln\u011bna podm\u00ednka jej\u00ed minim\u00e1ln\u00ed v\u00fd\u0161e. To znamen\u00e1, \u017ee j\u00edzdenka v\u00e1s musela st\u00e1t alespo\u0148 100 korun. D\u00e1vejte si pozor i na jin\u00e1 omezen\u00ed. Pr\u00e1vo na kompenzaci nelze nap\u0159\u00edklad uplatnit, pokud v dob\u011b zakupov\u00e1n\u00ed j\u00edzdenky cestuj\u00edc\u00ed ji\u017e o zpo\u017ed\u011bn\u00ed v\u011bd\u011bl. Nebo nap\u0159\u00edklad tehdy, pokud mu dopravce nab\u00eddl alternativn\u00ed spoj, ale on jej nevyu\u017eil,<\/em>\u201c upozor\u0148uje Hek\u0161ov\u00e1.<\/p>\n

Spot\u0159ebitel\u00e9 si rovn\u011b\u017e \u010dasto st\u011b\u017euj\u00ed na nedod\u00e1n\u00ed slu\u017eby, kterou si objednali \u2013 pop\u0159\u00edpad\u011b kter\u00e1 byla sl\u00edben\u00e1. U n\u011bkter\u00fdch dopravc\u016f jsou \u010dast\u00e9 st\u00ed\u017enosti na chyb\u011bj\u00edc\u00ed servis, nefunk\u010dn\u00ed Wi-Fi, v l\u00e9t\u011b pak na nefunk\u010dn\u00ed klimatizaci a v zim\u011b na nefunk\u010dn\u00ed topen\u00ed. N\u00e1rodn\u00ed dopravce \u2013 \u010cesk\u00e9 dr\u00e1hy pak na sv\u00e9m webu uv\u00e1d\u00ed, \u017ee ve vnitrost\u00e1tn\u00ed p\u0159eprav\u011b m\u00e1te n\u00e1rok na jednor\u00e1zov\u00e9 od\u0161kodn\u011bn\u00ed ve v\u00fd\u0161i 30 K\u010d formou slevy na p\u0159\u00ed\u0161t\u00ed n\u00e1kup, kter\u00e9 na po\u010dk\u00e1n\u00ed a vy\u017e\u00e1d\u00e1n\u00ed vystav\u00ed p\u0159\u00edmo ve vlaku pr\u016fvod\u010d\u00ed dan\u00e9ho vlaku. K z\u00edsk\u00e1n\u00ed od\u0161kodn\u011bn\u00ed se mus\u00edte prok\u00e1zat platn\u00fdm dokladem a nav\u00edc mus\u00ed j\u00edt o vlak ur\u010dit\u00e9 (vy\u0161\u0161\u00ed) kategorie.<\/p>\n

V mezin\u00e1rodn\u00ed p\u0159eprav\u011b m\u00e1te n\u00e1rok na od\u0161kodn\u011bn\u00ed formou dobropisu ve v\u00fd\u0161i 25 % z ceny j\u00edzdn\u00e9ho a rezervace, pokud ve voze na sezen\u00ed, v l\u016f\u017ekov\u00e9m nebo leh\u00e1tkov\u00e9m voze nebyla dodr\u017eena teplotn\u00ed pohoda vlivem nefunk\u010dn\u00ed klimatizace, topen\u00ed \u010di v\u011btr\u00e1n\u00ed a cestuj\u00edc\u00edmu nebylo nab\u00eddnuto odpov\u00eddaj\u00edc\u00ed m\u00edsto v odd\u00edle s funk\u010dn\u00edm za\u0159\u00edzen\u00edm.<\/p>\n

Pokud nebyla va\u0161e st\u00ed\u017enost vy\u0159e\u0161ena k va\u0161\u00ed spokojenosti, m\u00e1te mo\u017enost se i nad\u00e1le br\u00e1nit. \u201eObr\u00e1tit se m\u016f\u017eete na na\u0161i spot\u0159ebitelskou poradnu nebo na na\u0161i slu\u017ebu Va\u0161eSt\u00ed\u017enosti.cz nebo na \u010ceskou obchodn\u00ed inspekci. V p\u0159\u00edpad\u011b zahrani\u010dn\u00edho dopravce je k \u0159e\u0161en\u00ed st\u00ed\u017enost\u00ed kompetentn\u00ed Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum,\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1.<\/p>\n

dTest<\/strong><\/p>\n

\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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