{"id":260588,"date":"2022-08-07T14:19:19","date_gmt":"2022-08-07T13:19:19","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=260588"},"modified":"2022-08-07T14:19:19","modified_gmt":"2022-08-07T13:19:19","slug":"dtest-chystate-se-zmenit-operatora-retencni-nabidku-uz-asi-nedostanete","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=260588","title":{"rendered":"dTest: Chyst\u00e1te se zm\u011bnit oper\u00e1tora? Reten\u010dn\u00ed nab\u00eddku u\u017e asi nedostanete"},"content":{"rendered":"<figure id=\"attachment_260589\" aria-describedby=\"caption-attachment-260589\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-260589 size-full\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon.jpg\" alt=\"\" width=\"960\" height=\"639\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon.jpg 960w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon-300x200.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon-768x511.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon-536x357.jpg 536w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/telefon-726x483.jpg 726w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-260589\" class=\"wp-caption-text\">Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h6>Ke zm\u011bn\u011b telekomunika\u010dn\u00edho oper\u00e1tora spot\u0159ebitele, ale i podnikatele obvykle vede snaha u\u0161et\u0159it. Nalezen\u00ed nov\u00e9ho oper\u00e1tora m\u016f\u017ee b\u00fdt dobrou cestou, jak sn\u00ed\u017een\u00ed ceny za slu\u017eby elektronick\u00fdch komunikac\u00ed dos\u00e1hnout. Plat\u00ed to pro slu\u017eby vol\u00e1n\u00ed i pro slu\u017eby p\u0159\u00edstupu k internetu. Pokud ov\u0161em \u00fa\u010dastn\u00edk o\u010dek\u00e1val v\u00fdhodnou reten\u010dn\u00ed nab\u00eddku, kterou se oper\u00e1to\u0159i sna\u017e\u00ed udr\u017eet z\u00e1kazn\u00edky p\u0159ed odchodem ke konkurenci, nyn\u00ed m\u016f\u017ee b\u00fdt zklam\u00e1n.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-131630 alignright\" src=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Na spot\u0159ebitele se val\u00ed vlna zdra\u017eov\u00e1n\u00ed. Ceny stoupaj\u00ed v\u0161ude, zejm\u00e9na u dod\u00e1vek energi\u00ed. Spot\u0159ebitel\u00e9 hledaj\u00ed v\u0161echny mo\u017en\u00e9 zp\u016fsoby, jak u\u0161et\u0159it. Jednou z oblast\u00ed, kter\u00e1 se spot\u0159ebitel\u016fm nab\u00edz\u00ed, jsou slu\u017eby elektronick\u00fdch komunikac\u00ed, je\u017e jsou dnes stejnou nezbytnost\u00ed, jako dod\u00e1vky energi\u00ed, vody a zaji\u0161t\u011bn\u00ed odpadu. <em>\u201eV sou\u010dasn\u00e9 dob\u011b nen\u00ed probl\u00e9m rychle zm\u011bnit telekomunika\u010dn\u00edho oper\u00e1tora,\u201c<\/em> \u0159\u00edk\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dopl\u0148uje: <em>\u201eSou\u010dasn\u00e9 p\u0159edpisy po\u017eaduj\u00ed, aby k p\u0159enesen\u00ed \u010d\u00edsla do\u0161lo do 3 dn\u016f od pod\u00e1n\u00ed \u017e\u00e1dosti a ke zm\u011bn\u011b poskytovatele p\u0159\u00edstupu k internetu do 5 dn\u016f od pod\u00e1n\u00ed \u017e\u00e1dosti, pokud se \u00fa\u010dastn\u00edk nedohodne s oper\u00e1torem na jin\u00e9m term\u00ednu.\u201c<\/em><\/p>\n<p>P\u0159echod k nov\u00e9mu oper\u00e1toru je mo\u017en\u00fd prov\u00e9st v re\u017eimu \u201eone-stop-shop\u201c. Pro spot\u0159ebitele nep\u0159\u00edznivou novinkou je, \u017ee od 1.4.2022 je vyhl\u00e1\u0161kou o podm\u00ednk\u00e1ch p\u0159enositelnosti \u010d\u00edsel a zm\u011bny poskytovatele slu\u017eby p\u0159\u00edstupu k internetu znemo\u017en\u011bno zastaven\u00ed procesu p\u0159enesen\u00ed \u010d\u00edsla k nov\u00e9mu oper\u00e1toru po pod\u00e1n\u00ed \u017e\u00e1dosti o p\u0159enesen\u00ed \u010d\u00edsla, proto\u017ee od p\u0159ed\u00e1n\u00ed informace o datu p\u0159enesen\u00ed do referen\u010dn\u00ed datab\u00e1ze p\u0159enesen\u00fdch \u010d\u00edsel ji\u017e p\u0159ej\u00edmaj\u00edc\u00ed ani opou\u0161t\u011bn\u00fd oper\u00e1tor nesm\u00ed zastavit proces p\u0159enesen\u00ed telefonn\u00edho \u010d\u00edsla. <em>\u201eZastaven\u00ed procesu p\u0159enesen\u00ed \u010d\u00edsla bylo spot\u0159ebiteli s oblibou vyu\u017e\u00edv\u00e1no pro p\u0159ijet\u00ed tzv. reten\u010dn\u00ed nab\u00eddky od st\u00e1vaj\u00edc\u00edho oper\u00e1tora,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201e<em>Z\u00e1kaz zastaven\u00ed procesu p\u0159enesen\u00ed telefonn\u00edho \u010d\u00edsla m\u00e1 mo\u017en\u00e1 n\u011bjak\u00e9 dobr\u00e9 technick\u00e9 d\u016fvody, ale p\u016fsob\u00ed proti z\u00e1jm\u016fm spot\u0159ebitel\u016f. Reten\u010dn\u00ed nab\u00eddky st\u00e1vaj\u00edc\u00edch oper\u00e1tor\u016f umo\u017e\u0148ovaly na specifick\u00e9m \u010desk\u00e9m trhu dos\u00e1hnout na konkuren\u010dn\u00ed ceny a lep\u0161\u00ed slu\u017eby. Podle na\u0161eho n\u00e1zoru nyn\u00ed u\u017e st\u00e1vaj\u00edc\u00ed oper\u00e1tor nedok\u00e1\u017ee rychlou reten\u010dn\u00ed nab\u00eddku \u00fa\u010dastn\u00edkovi d\u00e1t.\u201c<\/em><\/p>\n<p>Zat\u00edm m\u00e1lo zn\u00e1mou a m\u00e1lo vyu\u017e\u00edvanou skute\u010dnost\u00ed je, \u017ee vedle p\u0159enesen\u00ed telefonn\u00edho \u010d\u00edsla existuje tak\u00e9 mo\u017enost zm\u011bnit poskytovatele slu\u017eby p\u0159\u00edstupu k pevn\u00e9mu internetu. Sta\u010d\u00ed k tomu zn\u00e1t OKU, co\u017e je ov\u011b\u0159ovac\u00ed k\u00f3d \u00fa\u010dastn\u00edka, kter\u00fd zjist\u00edte ze sv\u00e9 smlouvy, v internetov\u00e9 samoobsluze nebo dotazem u sv\u00e9ho oper\u00e1tora, a pak o zm\u011bnu poskytovatele po\u017e\u00e1dat. <em>\u201eZji\u0161t\u011bn\u00ed OKU neb\u00fdv\u00e1 u v\u0161ech poskytovatel\u016f slu\u017eby p\u0159\u00edstupu k internetu jednoduch\u00e9,\u201c<\/em> konstatuje Eduarda Hek\u0161ov\u00e1 a dopl\u0148uje: <em>\u201eSmlouvy ho mus\u00ed obsahovat a\u017e od 1.1.2022.\u201c<\/em> Proces zm\u011bny poskytovatele slu\u017eby p\u0159\u00edstupu k pevn\u00e9mu internetu je jinak podobn\u00fd procesu p\u0159enesen\u00ed \u010d\u00edsla. Grafick\u00fd n\u00e1vod \u010cT\u00da se stru\u010dn\u00fdm popisem jednotliv\u00fdch krok\u016f a s mo\u017enost\u00ed zji\u0161t\u011bn\u00ed dal\u0161\u00edch podrobn\u011bj\u0161\u00edch informac\u00ed porad\u00ed t\u011bm, kdo cht\u011bj\u00ed zm\u011bnit sv\u00e9ho dosavadn\u00edho poskytovatele slu\u017eby p\u0159\u00edstupu k pevn\u00e9mu internetu.<\/p>\n<p>S v\u00fdjimkou faktick\u00e9ho znemo\u017en\u011bn\u00ed reten\u010dn\u00edch nab\u00eddek je sou\u010dasn\u00e1 pr\u00e1vn\u00ed \u00faprava slu\u017eeb elektronick\u00fdch komunikac\u00ed v\u016f\u010di spot\u0159ebitel\u016fm f\u00e9rov\u00e1 a umo\u017e\u0148uje nekomplikovan\u00e9 ukon\u010den\u00ed smluv na dobu ur\u010ditou, p\u0159i\u010dem\u017e novinkou je, \u017ee n\u011bkte\u0159\u00ed oper\u00e1to\u0159i u\u017e v\u016fbec ne\u0159e\u0161\u00ed, jak brzy po uzav\u0159en\u00ed smlouvy na dobu ur\u010ditou jim v\u00fdpov\u011b\u010f od \u00fa\u010dastn\u00edka p\u0159i\u0161la. Stejn\u011b tak je mo\u017en\u00e9 jednodu\u0161e ukon\u010dovat bal\u00ed\u010dky slu\u017eeb.<\/p>\n<p>Pokud v\u00e1s mo\u017enosti p\u0159enesen\u00ed \u010d\u00edsla a zm\u011bny poskytovatele slu\u017eby p\u0159\u00edstupu k internetu zaujaly, najd\u011bte si nejlevn\u011bj\u0161\u00ed slu\u017ebu podle va\u0161ich po\u017eadavk\u016f na <a href=\"https:\/\/www.dtest.cz\/tarify\" target=\"_blank\" rel=\"noopener\"><strong>srovn\u00e1va\u010di dTestu<\/strong><\/a> nebo na <a href=\"https:\/\/srovnavac.ctu.cz\/\" target=\"_blank\" rel=\"noopener\"><strong>Srovn\u00e1vac\u00edm n\u00e1stroji \u010cT\u00da<\/strong><\/a>. M\u00e1te-li spot\u0159ebitelsk\u00e9 dotazy, m\u016f\u017eete se t\u00e9\u017e obr\u00e1tit na bezplatnou spot\u0159ebitelskou poradnu dTestu, a to elektronicky na <a href=\"https:\/\/www.dtest.cz\/spotrebitelska-poradna\" target=\"_blank\" rel=\"noopener\"><strong>www.dtest.cz\/spotrebitelska-poradna<\/strong><\/a> nebo telefonicky na \u010d\u00edslo 299 149 009.<\/p>\n<p><strong>dTest<\/strong><\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Ke <\/p>\n","protected":false},"author":2,"featured_media":260591,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/08\/07\/r\u00e1m-test.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/260588"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=260588"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/260588\/revisions"}],"predecessor-version":[{"id":260590,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/260588\/revisions\/260590"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/260591"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=260588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=260588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=260588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}