{"id":252197,"date":"2022-04-18T12:45:16","date_gmt":"2022-04-18T11:45:16","guid":{"rendered":"https:\/\/zakrasnejsivimperk.cz\/?p=252197"},"modified":"2022-04-18T12:45:16","modified_gmt":"2022-04-18T11:45:16","slug":"dtest-reklamace-opravy-v-autoservisu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=252197","title":{"rendered":"dTest: Reklamace opravy v autoservisu"},"content":{"rendered":"
Vyraz\u00edte automobilem na v\u00fdlet \u010di do pr\u00e1ce, ale p\u0159i odjezdu v\u00e1s v\u00fdstra\u017en\u00e1 kontrolka na palubn\u00ed desce nasm\u011bruje do nejbli\u017e\u0161\u00edho autoservisu. Jak postupovat v p\u0159\u00edpad\u011b, \u017ee servis sice vadu zd\u00e1nliv\u011b odstranil, ale po p\u00e1r ujet\u00fdch kilometrech se projev\u00ed znovu? A co kdy\u017e v\u00e1m podnikatel bude cht\u00edt nav\u00fd\u0161it p\u0159edem dohodnutou cenu? Ve kter\u00fdch p\u0159\u00edpadech je tento postup mo\u017en\u00fd?<\/h6>\n

\"\"P\u0159i mimoz\u00e1ru\u010dn\u00ed oprav\u011b automobilu v autoservisu doch\u00e1z\u00ed mezi v\u00e1mi a autoservisem k uzav\u0159en\u00ed tzv. smlouvy o d\u00edlo. U proveden\u00e9 opravy v\u0161ak nen\u00ed z\u00e1konem d\u00e1na z\u00e1ru\u010dn\u00ed doba, jako je tomu u smlouvy kupn\u00ed. Uplatnit pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed lze pouze ohledn\u011b vad, kter\u00e9 jsou na d\u00edle v okam\u017eiku p\u0159evzet\u00ed, ale tato vada se m\u016f\u017ee projevit i pozd\u011bji. Podle z\u00e1kona m\u00e1 d\u00edlo vadu, pokud neodpov\u00edd\u00e1 smlouv\u011b. Proto je dobr\u00e9 co nejp\u0159esn\u011bji vymezit, jakou vadu m\u00e1 servis odstranit, a to ide\u00e1ln\u011b v p\u00edsemn\u00e9 form\u011b. Je sice mo\u017en\u00e9 smlouvu se servisem uzav\u0159\u00edt pouze \u00fastn\u011b, nicm\u00e9n\u011b v p\u0159\u00edpad\u011b sporu lze jen velmi t\u011b\u017eko prok\u00e1zat, co konkr\u00e9tn\u011b bylo mezi stranami ujedn\u00e1no.<\/p>\n

\u201ePokud servis vyt\u00fdkanou vadu \u0159\u00e1dn\u011b neodstran\u00ed, jde o vadu d\u00edla a opravu je tedy mo\u017en\u00e9 reklamovat,\u201c<\/em> uvedla \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest Eduarda Hek\u0161ov\u00e1 a podotkla, \u017ee vada by m\u011bla b\u00fdt servisu ozn\u00e1mena bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do dvou let od p\u0159ed\u00e1n\u00ed opraven\u00e9ho vozidla. Co se t\u00fd\u010de pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed, pou\u017eij\u00ed se obdobn\u011b pravidla pro reklamaci u kupn\u00ed smlouvy. \u201eNej\u010dast\u011bji tedy bude p\u0159ipadat v \u00favahu oprava vadn\u011b proveden\u00e9ho d\u00edla, p\u0159\u00edpadn\u011b v\u00fdm\u011bna vadn\u00e9 sou\u010d\u00e1stky \u010di p\u0159im\u011b\u0159en\u00e1 sleva. V n\u011bkter\u00fdch p\u0159\u00edpadech je tak\u00e9 mo\u017en\u00e9 od smlouvy odstoupit,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1. Pokud servis poskytne za jakost d\u00edla z\u00e1ruku, op\u011bt se pou\u017eij\u00ed ustanoven\u00ed t\u00fdkaj\u00edc\u00ed se kupn\u00ed smlouvy.<\/p>\n

V p\u0159\u00edpad\u011b, \u017ee servis opat\u0159\u00ed nov\u00e9 n\u00e1hradn\u00ed d\u00edly \u010di jin\u00e9 dopl\u0148ky, m\u00e1 ohledn\u011b t\u00e9to v\u011bci postaven\u00ed prod\u00e1vaj\u00edc\u00edho. Na tyto v\u011bci se pak uplatn\u00ed z\u00e1konn\u00e1 ustanoven\u00ed t\u00fdkaj\u00edc\u00ed se kupn\u00ed smlouvy, v\u010detn\u011b nap\u0159\u00edklad z\u00e1konn\u00e9 z\u00e1ruky. Na v\u011bci pou\u017eit\u00e9 p\u0159i oprav\u011b tedy m\u00e1te dvouletou z\u00e1ruku. V\u00fdjimka se m\u016f\u017ee uplatnit v p\u0159\u00edpad\u011b, \u017ee bylo vyu\u017eita pou\u017eit\u00e1 v\u011bc. V takov\u00e9m p\u0159\u00edpad\u011b je mo\u017en\u00e9 sjednat zkr\u00e1cen\u00ed z\u00e1ru\u010dn\u00ed doby na polovinu z\u00e1konn\u00e9 doby, tedy na 12 m\u011bs\u00edc\u016f.<\/p>\n

A co d\u011blat v p\u0159\u00edpad\u011b, \u017ee jste si se servisem sjednali ur\u010ditou cenu opravy, ale servis po\u017eaduje zaplacen\u00ed ceny vy\u0161\u0161\u00ed? \u201eStejn\u011b jako u samotn\u00e9 smlouvy, lze i u ceny doporu\u010dit jej\u00ed v\u00fd\u0161i sjednat p\u00edsemn\u011b. Op\u011bt je tak mo\u017en\u00e9 p\u0159edej\u00edt spor\u016fm o to, zda byla dohodnuta \u010d\u00e1stka o n\u011bkolik tis\u00edc korun vy\u0161\u0161\u00ed \u010di ni\u017e\u0161\u00ed,\u201c<\/em> doporu\u010duje \u0159editelka dTestu. Samotn\u00e1 cena m\u016f\u017ee b\u00fdt ur\u010dena n\u011bkolika zp\u016fsoby. Jedn\u00edm z nich je ur\u010den\u00ed ceny d\u00edla odhadem. V p\u0159\u00edpad\u011b, \u017ee servis zjist\u00ed, \u017ee takto ur\u010denou cenu bude t\u0159eba podstatn\u011b p\u0159ekro\u010dit, mus\u00ed v\u00e1m to ozn\u00e1mit bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co pot\u0159ebu zv\u00fd\u0161en\u00ed ceny zjistil, nebo zjistit m\u011bl a mohl, s od\u016fvodn\u011bn\u00fdm ur\u010den\u00edm nov\u00e9 ceny. Podstatn\u00fdm p\u0159ekro\u010den\u00edm ceny je zv\u00fd\u0161en\u00ed o 10 a\u017e 20 %. Pokud toto ozn\u00e1men\u00ed servis neprovede, nem\u00e1 pr\u00e1vo na zaplacen\u00ed rozd\u00edlu v cen\u011b.<\/p>\n

\u201ePokud je zv\u00fd\u0161en\u00ed ceny ozn\u00e1meno, ale nesouhlas\u00edte s n\u00edm, m\u016f\u017eete od smlouvy odstoupit. Servisu byste v\u0161ak museli zaplatit pom\u011brnou \u010d\u00e1st p\u016fvodn\u00ed ceny, pokud m\u00e1te z \u010d\u00e1ste\u010dn\u00e9ho pln\u011bn\u00ed prosp\u011bch,\u201c<\/em> informovala Eduarda Hek\u0161ov\u00e1. Dal\u0161\u00edm mo\u017en\u00fdm ur\u010den\u00edm ceny je sjedn\u00e1n\u00ed ceny pevn\u00e9. V takov\u00e9m p\u0159\u00edpad\u011b nem\u016f\u017ee servis po\u017eadovat zm\u011bnu ceny ani v p\u0159\u00edpad\u011b, \u017ee si d\u00edlo vy\u017e\u00e1dalo jin\u00e9 n\u00e1klady, ne\u017e byly p\u0159edpokl\u00e1d\u00e1ny. Stejn\u00e1 situace plat\u00ed u ceny dan\u00e9 rozpo\u010dtem, kter\u00fd je sou\u010d\u00e1st\u00ed smlouvy. Jedin\u00e1 v\u00fdjimka plat\u00ed, nastane-li zcela mimo\u0159\u00e1dn\u00e1 nep\u0159edv\u00eddateln\u00e1 okolnost, kter\u00e1 dokon\u010den\u00ed d\u00edla podstatn\u011b zt\u011b\u017euje. V takov\u00e9m p\u0159\u00edpad\u011b m\u016f\u017ee soud rozhodnout o spravedliv\u00e9m zv\u00fd\u0161en\u00ed ceny. Pokud byla cena ur\u010dena rozpo\u010dtem s v\u00fdhradou toho, \u017ee se nezaru\u010duje jeho \u00faplnost \u010di \u017ee je rozpo\u010det nez\u00e1vazn\u00fd, m\u016f\u017ee servis po\u017eadovat zv\u00fd\u0161en\u00ed ceny. Zv\u00fd\u0161en\u00ed ceny u rozpo\u010dtu s v\u00fdhradou ne\u00faplnosti p\u0159ipad\u00e1 v \u00favahu, pokud se objev\u00ed pot\u0159eba \u010dinnost\u00ed do rozpo\u010dtu nezahrnut\u00fdch a tyto \u010dinnosti nebyly p\u0159edv\u00eddateln\u00e9 v dob\u011b uzav\u0159en\u00ed smlouvy. V p\u0159\u00edpad\u011b rozpo\u010dtu s v\u00fdhradou nez\u00e1vaznosti m\u016f\u017ee b\u00fdt cena zv\u00fd\u0161ena o n\u00e1klady \u00fa\u010deln\u011b vynalo\u017een\u00e9 zhotovitelem, kter\u00e9 p\u0159evy\u0161uj\u00ed n\u00e1klady zahrnut\u00e9 do rozpo\u010dtu. Nesouhlas\u00edte-li se zv\u00fd\u0161en\u00edm ceny, m\u016f\u017ee ur\u010dit zv\u00fd\u0161en\u00ed ceny na n\u00e1vrh servisu soud. Servis op\u011bt mus\u00ed ozn\u00e1mit nutnost p\u0159ekro\u010den\u00ed bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co se uk\u00e1zala jeho nevyhnutelnost. Pokud k ozn\u00e1men\u00ed nedojde, servisu nevznik\u00e1 n\u00e1rok na ur\u010den\u00ed zv\u00fd\u0161en\u00ed ceny. Pokud jde o zv\u00fd\u0161en\u00ed o v\u00edce ne\u017e 10 %, m\u00e1te pr\u00e1vo bez zbyte\u010dn\u00e9ho odkladu odstoupit od smlouvy. Jako v p\u0159edchoz\u00edm p\u0159\u00edpad\u011b by pak m\u011bl servis n\u00e1rok na pom\u011brnou \u010d\u00e1st p\u016fvodn\u00ed ceny, pokud m\u00e1te z \u010d\u00e1ste\u010dn\u00e9ho pln\u011bn\u00ed prosp\u011bch.<\/p>\n

\u201eDal\u0161\u00edm nep\u0159\u00edjemn\u00fdm p\u0159ekvapen\u00edm m\u016f\u017ee b\u00fdt to, \u017ee v r\u00e1mci sjednan\u00e9 opravy dojde k po\u0161kozen\u00ed jin\u00e9 v\u011bci ne\u017e t\u00e9, kter\u00e1 m\u011bla b\u00fdt opravena. V takov\u00e9m p\u0159\u00edpad\u011b p\u0159ipad\u00e1 v \u00favahu n\u00e1rok na n\u00e1hradu \u0161kody na p\u0159evzat\u00e9 v\u011bci,\u201c<\/em> uzav\u00edr\u00e1 Hek\u0161ov\u00e1. Podle z\u00e1kona ka\u017ed\u00fd, kdo od jin\u00e9ho p\u0159evzal v\u011bc, kter\u00e1 m\u00e1 b\u00fdt p\u0159edm\u011btem jeho z\u00e1vazku, nahrad\u00ed jej\u00ed po\u0161kozen\u00ed, ztr\u00e1tu nebo zni\u010den\u00ed, neprok\u00e1\u017ee-li, \u017ee by ke \u0161kod\u011b do\u0161lo i jinak. T\u00edmto z\u00e1vazkem bude pr\u00e1v\u011b uzav\u0159en\u00e1 smlouva o d\u00edlo. Co se t\u00fd\u010de \u0161kody, obecn\u011b se nahrazuje uveden\u00edm do p\u0159ede\u0161l\u00e9ho stavu. Pokud to nen\u00ed mo\u017en\u00e9, p\u0159\u00edpadn\u011b po\u017e\u00e1d\u00e1te-li o to, hrad\u00ed se \u0161koda v pen\u011bz\u00edch.<\/p>\n

Text a foto: dTest<\/strong><\/p>\n

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Vyraz\u00edte automobilem <\/p>\n","protected":false},"author":2,"featured_media":252199,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2022\/04\/18\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/252197"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=252197"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/252197\/revisions"}],"predecessor-version":[{"id":252200,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/252197\/revisions\/252200"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/252199"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=252197"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=252197"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=252197"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}