{"id":250125,"date":"2022-04-03T20:06:02","date_gmt":"2022-04-03T19:06:02","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=250125"},"modified":"2022-04-03T20:11:09","modified_gmt":"2022-04-03T19:11:09","slug":"infoservis-zdrazeni-energii-musi-dodavatel-poradne-oznamit-zprava-na-webovych-strankach-nestaci","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=250125","title":{"rendered":"INFOSERVIS: Zdra\u017een\u00ed energi\u00ed mus\u00ed dodavatel (po)\u0159\u00e1dn\u011b ozn\u00e1mit, zpr\u00e1va na webovk\u00e1ch nesta\u010d\u00ed"},"content":{"rendered":"

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V\u00a0souvislosti se zdra\u017eov\u00e1n\u00edm energi\u00ed na burze se vy\u0161\u0161\u00ed ceny prom\u00edtaj\u00ed do cen\u00edk\u016f dodavatel\u016f. V\u011bt\u0161ina z nich sv\u00e9 produkty v\u00a0posledn\u00edch m\u011bs\u00edc\u00edch p\u0159ecenila dokonce opakovan\u011b. Postup ozn\u00e1men\u00ed o zv\u00fd\u0161en\u00ed ceny, tedy to, jak mus\u00ed dodavatel informovat spot\u0159ebitele, m\u00e1 ale pevn\u00e1 pravidla. Pokud je dodavatel poru\u0161\u00ed, nem\u00e1 na \u00fahradu zv\u00fd\u0161en\u00e9 ceny n\u00e1rok.<\/strong><\/h6>\n

Sta\u010d\u00ed dodavateli, kdy\u017e ozn\u00e1men\u00ed o zv\u00fd\u0161en\u00ed ceny energi\u00ed vyv\u011bs\u00ed na sv\u00e9 webov\u00e9 str\u00e1nky? Tuto ot\u00e1zku \u0159e\u0161il Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad (ER\u00da) opakovan\u011b v\u00a0r\u00e1mci sporn\u00fdch spr\u00e1vn\u00edch \u0159\u00edzen\u00ed mezi spot\u0159ebiteli a dodavateli.<\/p>\n

\u201eOdpov\u011b\u010f je jasn\u00e1 a v\u0161em dodavatel\u016fm p\u0159ipom\u00edn\u00e1me, \u017ee kdy\u017e zvy\u0161uj\u00ed ceny, vyv\u011bsit nov\u00fd cen\u00edk na webu nesta\u010d\u00ed. I kdy\u017e formu oznamov\u00e1n\u00ed stanov\u00ed konkr\u00e9tn\u00ed smlouva, ani ta nesm\u00ed odporovat z\u00e1konu. A legislativa jednozna\u010dn\u011b po\u017eaduje, aby dodavatel zm\u011bnu ceny ozn\u00e1mil prokazateln\u011b a adresn\u011b,”\u00a0<\/em>\u0159\u00edk\u00e1\u00a0Mark\u00e9ta Zemanov\u00e1, \u010dlenka Rady ER\u00da, a dod\u00e1v\u00e1:\u00a0\u201eKdy\u017e dodavatel um\u00edst\u00ed zpr\u00e1vu pouze na str\u00e1nky, t\u011b\u017eko by prokazoval, \u017ee vyvinul dostate\u010dnou snahu o to, aby informace jeho z\u00e1kazn\u00edky skute\u010dn\u011b zastihla.”<\/em><\/p>\n

I z\u00e1kon samotn\u00fd rozli\u0161uje mezi uve\u0159ejn\u011bn\u00edm cen\u00edku, kter\u00fd m\u00e1 b\u00fdt v\u0161em p\u0159\u00edstupn\u00fd, a ozn\u00e1men\u00edm zm\u011bn, kter\u00e9 m\u00e1 dal\u0161\u00ed pravidla. P\u0159i ozn\u00e1men\u00ed, krom\u011b adresnosti a prokazatelnosti, mus\u00ed dodavatel splnit lh\u016ftu, kdy zm\u011bny mus\u00ed oznamovat, tj. nejpozd\u011bji t\u0159icet dn\u00ed p\u0159edem. Sou\u010d\u00e1st\u00ed zaslan\u00fdch informac\u00ed mus\u00ed b\u00fdt i pou\u010den\u00ed o tom, \u017ee spot\u0159ebitel m\u016f\u017ee v\u00a0d\u016fsledku zm\u011bn odstoupit od smlouvy bez sankc\u00ed, pokud dodavateli za\u0161le odstoupen\u00ed nejpozd\u011bji deset dn\u00ed p\u0159ed t\u00edm, ne\u017e nov\u00e9 ceny za\u010dnou platit.<\/p>\n

Od nov\u00e9ho roku pak nabyla \u00fa\u010dinnosti novela energetick\u00e9ho z\u00e1kona, kter\u00e1 pos\u00edlila pr\u00e1va spot\u0159ebitel\u016f, resp. p\u0159itvrdila v\u016f\u010di dodavatel\u016fm. Jestli\u017ee dodavatel nespln\u00ed svou z\u00e1konnou povinnost ohledn\u011b \u0159\u00e1dn\u00e9ho ozn\u00e1men\u00ed zm\u011bn, zm\u011bny jsou pova\u017eov\u00e1ny za neplatn\u00e9. Dopady nov\u00e9 pr\u00e1vn\u00ed \u00fapravy pak zohled\u0148uje tak\u00e9 nov\u00e9 v\u00fdkladov\u00e9 stanovisko, kter\u00e9 ER\u00da vydal na konci ledna tohoto roku (V\u00fdkladov\u00e9 stanovisko ER\u00da \u010d. 1\/2022)<\/strong>.<\/a><\/p>\n

\u201eU n\u011bkter\u00fdch dodavatel\u016f se setk\u00e1v\u00e1me s\u00a0n\u00e1zorem, \u017ee povinnost ozn\u00e1mit zm\u011bnu ceny p\u0159i\u0161la a\u017e s\u00a0novelou energetick\u00e9ho z\u00e1kona. Dovol\u00edm si je vyv\u00e9st z\u00a0omylu. Podle ob\u010dansk\u00e9ho z\u00e1kon\u00edku se k\u00a0neozn\u00e1men\u00fdm zm\u011bn\u00e1m ceny nikdy nep\u0159ihl\u00ed\u017eelo. Tak\u017ee pokud se podzimn\u00ed zdra\u017een\u00ed kdokoliv sna\u017eil p\u0159ed spot\u0159ebiteli schov\u00e1vat, p\u0159\u00edli\u0161 si nepomohl, proto\u017ee \u00fahrady zv\u00fd\u0161en\u00e9 ceny se te\u010f nem\u016f\u017ee do\u017eadovat. Tuto rozhodovac\u00ed praxi jsme mj. aktu\u00e1ln\u011b potvrdili v\u00a0na\u0161ich \u0159\u00edzen\u00edch,”\u00a0<\/em>up\u0159es\u0148uje\u00a0Ladislav Havel, \u010dlen Rady ER\u00da.<\/p>\n

Co d\u011blat, pokud se spot\u0159ebitel dostane do situace, kdy po n\u011bm dodavatel po\u017eaduje \u00fahradu vy\u0161\u0161\u00ed ceny, kterou \u0159\u00e1dn\u011b neozn\u00e1mil? V\u00a0prvn\u00ed \u0159ad\u011b by se m\u011bl proti vy\u00fa\u010dtov\u00e1n\u00ed ohradit a nam\u00edtnout ne\u00fa\u010dinnost takov\u00e9 zm\u011bny. Jestli\u017ee spole\u010dnost svou chybu uzn\u00e1 a vy\u00fa\u010dtov\u00e1n\u00ed oprav\u00ed, potrestala se de facto sama. V\u00a0opa\u010dn\u00e9m p\u0159\u00edpad\u011b by m\u011bl spot\u0159ebitel vy\u00fa\u010dtov\u00e1n\u00ed reklamovat, a pokud mu dodavatel nevyhov\u00ed, m\u016f\u017ee se br\u00e1nit prost\u0159ednictv\u00edm mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu na ER\u00da. Pr\u00e1v\u011b v\u00a0t\u011bchto \u0159\u00edzen\u00edch m\u016f\u017ee zazn\u00edt pravomocn\u00fd verdikt, \u017ee dodavatel na \u00fa\u010dtov\u00e1n\u00ed zv\u00fd\u0161en\u00e9 ceny nem\u00e1 n\u00e1rok.<\/p>\n

Pozor, zpr\u00e1va se nesoust\u0159ed\u00ed prim\u00e1rn\u011b na produkty s\u00a0tzv. fixovanou cenou, u kter\u00fdch je p\u0159\u00edpadn\u00e1 zm\u011bna ceny upravena dal\u0161\u00edmi smluvn\u00edmi podm\u00ednkami, kter\u00e9 dodavatel tak\u00e9 nesm\u00ed poru\u0161it.\u00a0V\u00edce o tom zde:<\/strong><\/p>\n

Dodavatel\u00e9 energie se sna\u017e\u00ed zbavit produkt\u016f s fixovanou cenou, kter\u00e1 je te\u010f pro n\u011b nev\u00fdhodn\u00e1<\/h4>\n

Na Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad (ER\u00da) se nyn\u00ed obracej\u00ed stovky spot\u0159ebitel\u016f, kter\u00fdm dodavatel\u00e9 zvy\u0161uj\u00ed ceny. Jsou mezi nimi i lid\u00e9, kte\u0159\u00ed m\u011bli produkt s\u00a0fixovanou, resp. garantovanou cenou, kter\u00fd se jim te\u010f jejich dodavatel sna\u017e\u00ed ukon\u010dit. V\u00a0n\u011bkter\u00fdch p\u0159\u00edpadech dokonce dost\u00e1vaj\u00ed nab\u00eddku prav\u00e9ho opaku fixace, produkty, jejich\u017e cena se p\u0159\u00edmo odv\u00edj\u00ed od burzovn\u00edch cen.<\/p>\n

O tom, zda dodavatel energi\u00ed skute\u010dn\u011b garantuje st\u00e1lou cenu na n\u011bkolik let, nerozhoduj\u00ed reklamn\u00ed slogany, ale zn\u011bn\u00ed smlouvy. N\u011bkte\u0159\u00ed z\u00a0dodavatel\u016f tak nap\u0159\u00edklad nab\u00edzeli fixovan\u00e9 produkty, kter\u00e9 sice slibovaly nem\u011bnnou cenu na dal\u0161\u00ed rok, \u0161lo v\u0161ak o smlouvy na dobu neur\u010ditou, kter\u00e9 mohou kdykoliv vypov\u011bd\u011bt, a po uplynut\u00ed t\u0159\u00edm\u011bs\u00ed\u010dn\u00ed v\u00fdpov\u011bdn\u00ed lh\u016fty ukon\u010dit. To tak\u00e9 ud\u011blali, jakmile ceny energi\u00ed na burze vzrostly a\u00a0p\u016fvodn\u00ed nab\u00eddka pro obchodn\u00edky p\u0159estala b\u00fdt v\u00fdhodn\u00e1.<\/p>\n

\u201eSpot\u0159ebitel\u00e9 jsou samoz\u0159ejm\u011b zmaten\u00ed. Produkt vn\u00edmali jako jistotu nem\u011bnn\u00e9 ceny na cel\u00fd dal\u0161\u00ed rok, n\u011bkdy i\u00a0del\u0161\u00ed obdob\u00ed. B\u011bhem dvou m\u011bs\u00edc\u016f od podpisu jim ale dodavatel vol\u00e1 a p\u0159esv\u011bd\u010duje je, \u017ee mus\u00ed p\u0159ej\u00edt na jin\u00fd cen\u00edk. V\u00a0n\u011bkter\u00fdch p\u0159\u00edpadech dodavatel\u016fm takov\u00fd krok smlouvy skute\u010dn\u011b umo\u017e\u0148uj\u00ed, nen\u00ed tomu tak ale v\u017edy. Jestli\u017ee smlouvy byly uzav\u00edr\u00e1ny na dobu ur\u010ditou a s pevn\u011b garantovanou cenou, dodavatel je povinen smluvn\u00ed ujedn\u00e1n\u00ed dodr\u017eet a nem\u016f\u017ee se z\u00a0n\u011bj jednodu\u0161e vyv\u00e1zat. V\u0161em spot\u0159ebitel\u016fm proto doporu\u010dujeme, aby si znovu p\u0159e\u010detli smlouvy, ne\u017e na alternativn\u00ed nab\u00eddku p\u0159istoup\u00ed, a nenechali se nutit k\u00a0rychl\u00e9 a\u00a0pro n\u011b nev\u00fdhodn\u00e9 zm\u011bn\u011b cen\u00edku,”\u00a0upozor\u0148uje\u00a0Mark\u00e9ta Zemanov\u00e1, \u010dlenka Rady ER\u00da.<\/p>\n

V\u00a0konkr\u00e9tn\u00edch p\u0159\u00edpadech byl spot\u0159ebitel\u016fm jako alternativa nab\u00eddnut produkt, kde se ceny po\u010d\u00edtaj\u00ed podle vzorce, kter\u00fd p\u0159\u00edmo zohled\u0148uje aktu\u00e1ln\u00ed cenu elekt\u0159iny nebo plynu na burze. Takov\u00e9 nab\u00eddky v\u0161ak mohou b\u00fdt nebezpe\u010dn\u00e9 pr\u00e1v\u011b ve chv\u00edli, kdy ceny na burz\u00e1ch rostou, co\u017e se v sou\u010dasnosti d\u011bje. Uk\u00e1zkov\u00fdm negativn\u00edm p\u0159\u00edkladem jsou nap\u0159\u00edklad pot\u00ed\u017ee \u0161pan\u011blsk\u00fdch spot\u0159ebitel\u016f, kde byly podobn\u00e9 smlouvy velmi roz\u0161\u00ed\u0159en\u00e9. Zdra\u017een\u00ed se u tohoto typu produkt\u016f prom\u00edt\u00e1 prakticky okam\u017eit\u011b do koncov\u00e9 ceny a je jen na spot\u0159ebiteli, aby burzovn\u00ed v\u00fdvoj neust\u00e1le sledoval. Riziko rychl\u00e9ho zdra\u017eov\u00e1n\u00ed toti\u017e dodavatel pln\u011b p\u0159en\u00e1\u0161\u00ed na spot\u0159ebitele.<\/p>\n

Jin\u00ed dodavatel\u00e9 se zase \u201egarantovanou” cenu rozhodli skokov\u011b nav\u00fd\u0161it o des\u00edtky procent. Op\u011bt z\u00e1le\u017e\u00ed na tom, zda smlouva tento postup umo\u017e\u0148uje. Jestli\u017ee ale z\u00e1vazek dodavatele nem\u00e1 \u017e\u00e1dn\u00e9 smluvn\u00ed v\u00fdluky a cena je skute\u010dn\u011b fixovan\u00e1, dodavatel takto jednostrann\u011b postupovat nem\u016f\u017ee. A nepom\u016f\u017ee mu ani to, pokud vyhro\u017euje lidem, \u017ee spadnou do neopr\u00e1vn\u011bn\u00e9ho odb\u011bru. Naopak, pou\u017e\u00edv\u00e1-li dodavatel l\u017eiv\u00e1 nebo zav\u00e1d\u011bj\u00edc\u00ed tvrzen\u00ed, dopou\u0161t\u00ed se t\u00edm protiz\u00e1konn\u00e9 nekal\u00e9 obchodn\u00ed praktiky.<\/p>\n

Dal\u0161\u00edm z\u00a0probl\u00e9m\u016f, kter\u00e9 na ER\u00da spot\u0159ebitel\u00e9 hl\u00e1s\u00ed, je rapidn\u00ed navy\u0161ov\u00e1n\u00ed m\u011bs\u00ed\u010dn\u011b hrazen\u00fdch z\u00e1loh, \u010dasto a\u017e\u00a0na dvojn\u00e1sobek. Energetick\u00fd z\u00e1kon ale jasn\u011b stanov\u00ed, \u017ee v\u00fd\u0161e z\u00e1loh mus\u00ed odpov\u00eddat o\u010dek\u00e1van\u00e9 spot\u0159eb\u011b a\u00a0cen\u011b dod\u00e1vky. Zv\u00fd\u0161it z\u00e1lohy tak m\u016f\u017ee nap\u0159\u00edklad dodavatel, kter\u00fd ji\u017e nav\u00fd\u0161il cenu a spot\u0159ebiteli to \u0159\u00e1dn\u011b ozn\u00e1mil. Pouh\u00fd o\u010dek\u00e1van\u00fd n\u00e1r\u016fst ceny ale dodavatele ke zv\u00fd\u0161en\u00ed z\u00e1loh neoprav\u0148uje.<\/p>\n

\u201eSamotn\u00e9 ozn\u00e1men\u00ed o zv\u00fd\u0161en\u00ed ceny m\u016f\u017ee b\u00fdt tak\u00e9 problematick\u00e9. P\u0159\u00edpad\u016f, kdy dodavatel spot\u0159ebiteli zm\u011bnu ceny neozn\u00e1mil v\u016fbec nebo nedostate\u010dn\u011b, jsme v z\u00e1\u0159\u00ed \u0159e\u0161ili jen n\u011bkolik. Velmi pravd\u011bpodobn\u011b jich ale bude p\u0159ib\u00fdvat. I kdy\u017e ozn\u00e1men\u00ed o zv\u00fd\u0161en\u00ed ceny detailn\u011b upravuje novela energetick\u00e9ho z\u00e1kona \u00fa\u010dinn\u00e1 od p\u0159\u00ed\u0161t\u00edho roku, u\u017e nyn\u00ed plat\u00ed, \u017ee neozn\u00e1men\u00e1 zm\u011bna ceny je zm\u011bnou ne\u00fa\u010dinnou. Hra na schov\u00e1vanou se proto dodavatel\u016fm nemus\u00ed vyplatit, a to hned dvakr\u00e1t. Na\u0161e kontroly se na ne\u0161vary dodavatel\u016f p\u0159i zm\u011bn\u00e1ch smluv \u010di cen tak\u00e9 zam\u011b\u0159\u00ed,”\u00a0dod\u00e1v\u00e1\u00a0Ladislav Havel, \u010dlen Rady ER\u00da.<\/p>\n

Ozn\u00e1men\u00ed o zv\u00fd\u0161en\u00ed ceny \u010di zm\u011bn\u011b smluvn\u00edch podm\u00ednek mus\u00ed dodavatel spot\u0159ebitel\u016fm zaslat nejd\u00e9le t\u0159icet dn\u00ed p\u0159ed t\u00edm, ne\u017e zm\u011bny za\u010dnou platit. Spot\u0159ebitel m\u00e1 pak pr\u00e1vo reagovat odstoupen\u00edm od smlouvy a\u017e\u00a0do\u00a0des\u00e1t\u00e9ho dne p\u0159ed avizovanou zm\u011bnou. D\u016fle\u017eit\u00e9 p\u0159itom je, \u017ee odstoup\u00ed-li spot\u0159ebitel od smlouvy kv\u016fli zv\u00fd\u0161en\u00ed ceny nebo zm\u011bn\u011b smluvn\u00edch podm\u00ednek v\u00a0t\u00e9to lh\u016ft\u011b, nesm\u00ed mu dodavatel \u00fa\u010dtovat \u017e\u00e1dn\u00e9 sankce, i\u00a0kdyby \u0161lo o smlouvu na dobu ur\u010ditou.<\/p>\n

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ENERGETICK\u00dd REGULA\u010cN\u00cd \u00da\u0158AD<\/strong><\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

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