{"id":242848,"date":"2021-12-14T16:28:56","date_gmt":"2021-12-14T15:28:56","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=242848"},"modified":"2021-12-19T17:59:06","modified_gmt":"2021-12-19T16:59:06","slug":"evropske-spotrebitelske-centrum-prislo-rozbite-zbozi-neprislo-nic-pravnici-radi-jak-z-toho-ven","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=242848","title":{"rendered":"EVROPSK\u00c9 SPOT\u0158EBITELSK\u00c9 CENTRUM: P\u0159i\u0161lo rozbit\u00e9 zbo\u017e\u00ed? Nep\u0159i\u0161lo nic? Pr\u00e1vn\u00edci rad\u00ed, jak z\u00a0toho ven"},"content":{"rendered":"

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No\u010dn\u00ed m\u016fry online nakupov\u00e1n\u00ed jsou, \u017ee p\u0159ijde n\u011bco jin\u00e9ho, zbo\u017e\u00ed p\u0159ijde rozbit\u00e9, nep\u0159ijde nic nebo \u017ee prodejce nevr\u00e1t\u00ed pen\u00edze po odstoupen\u00ed od smlouvy. Asi 3 % u\u017eivatel\u016f internetu se ka\u017ed\u00fd rok stanou ob\u011bt\u00ed podvodu. Jak p\u0159edej\u00edt probl\u00e9m\u016fm a jak z\u00a0nich ven, rad\u00ed Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum p\u0159i \u010cesk\u00e9 obchodn\u00ed inspekci.<\/h6>\n

Pokud spot\u0159ebitel z\u00e1silku s\u00a0objednan\u00fdm zbo\u017e\u00edm rozbal\u00ed, je\u0161t\u011b ne\u017e podep\u00ed\u0161e bezvadn\u00e9 p\u0159evzet\u00ed, nem\u00e1 probl\u00e9m. Do okam\u017eiku p\u0159evzet\u00ed toti\u017e za zbo\u017e\u00ed odpov\u00edd\u00e1 prodejce a je p\u0159\u00edpadn\u011b na n\u011bm, aby dod\u00e1n\u00ed po\u0161kozen\u00e9ho v\u00fdrobku \u0159e\u0161il s\u00a0p\u0159epravn\u00ed slu\u017ebou nebo s\u00a0v\u00fdrobcem, kter\u00fd produkt zabalil.<\/p>\n

\u201eSpot\u0159ebitel\u00e9 ale obvykle bal\u00ed\u010dek p\u0159i p\u0159evzet\u00ed neotev\u0159ou, maxim\u00e1ln\u011b obhl\u00e9dnou stav samotn\u00e9 krabice a do bal\u00ed\u010dku se pod\u00edvaj\u00ed a\u017e doma. Proto je vhodn\u00e9 si rozbalov\u00e1n\u00ed z\u00e1silky krok za krokem nafotit. Stoj\u00ed to jen trochu \u010dasu a snadno si lze po\u0159\u00eddit d\u016fkaz o tom, \u017ee v\u00fdrobek u\u017e po\u0161kozen\u00fd p\u0159i\u0161el,\u201c<\/em> doporu\u010duje Ond\u0159ej Tichota z\u00a0Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra a uv\u00e1d\u00ed, \u017ee \u201ese objevuj\u00ed p\u0159\u00edpady po\u0161kr\u00e1ban\u00fdch hodinek za stovky \u010di tis\u00edce korun, ale i napraskl\u00fdch televiz\u00ed za des\u00edtky tis\u00edc. Bez fotografi\u00ed se pak mnohdy t\u011b\u017eko prokazuje, \u017ee kupuj\u00edc\u00ed zbo\u017e\u00ed nepo\u0161kodil, proto\u017ee p\u0159edt\u00edm podepsal bezvadn\u00e9 p\u0159evzet\u00ed, a t\u011b\u017eko se dom\u00e1h\u00e1 vr\u00e1cen\u00ed pen\u011bz.\u201c<\/em><\/p>\n

Dlouhodob\u00e9 pr\u016fzkumy Evropsk\u00e9 komise i jin\u00fdch organizac\u00ed ukazuj\u00ed, \u017ee zhruba 3 % u\u017eivatel\u016f internetu se ka\u017edoro\u010dn\u011b setk\u00e1 s\u00a0podvodem. Krom\u011b podvodn\u00fdch odkaz\u016f v\u00a0e-mailov\u00fdch \u010di SMS zpr\u00e1v\u00e1ch nebo v\u00a0chatovac\u00edch aplikac\u00edch se jich \u0159ada t\u00fdk\u00e1 pr\u00e1v\u011b n\u00e1kup\u016f online, kdy lid\u00e9 hledaj\u00ed co nejni\u017e\u0161\u00ed cenu konkr\u00e9tn\u00edho zbo\u017e\u00ed a nakupuj\u00ed na ur\u010dit\u00e9m e-shopu poprv\u00e9, ani\u017e si prodejce ov\u011b\u0159\u00ed pohledem do obchodn\u00edch podm\u00ednek a recenz\u00ed jin\u00fdch nakupuj\u00edc\u00edch.<\/p>\n

P\u0159ijde-li jin\u00e9 ne\u017e objednan\u00e9 zbo\u017e\u00ed nebo zbo\u017e\u00ed nep\u0159ijde v\u016fbec a prodejce nevr\u00e1t\u00ed zaplacenou \u010d\u00e1stku, mohou lid\u00e9 \u2013 pokud platili platebn\u00ed kartou \u2013 po\u017e\u00e1dat o pomoc svoji banku. \u201eTa m\u016f\u017ee ve spolupr\u00e1ci s\u00a0bankou podnikatele vr\u00e1tit pen\u00edze na jejich kartu prost\u0159ednictv\u00edm n\u00e1stroje zvan\u00e9ho chargeback. Banky nejsou k\u00a0jeho proveden\u00ed povinov\u00e1ny z\u00e1konem, ale mnohdy tak \u010din\u00ed dobrovoln\u011b. Podobn\u011b lze postupovat po platb\u011b n\u011bkter\u00fdm ze syst\u00e9m\u016f elektronick\u00fdch pen\u011b\u017eenek. Po platb\u011b p\u0159evodem z\u00a0\u00fa\u010dtu na \u00fa\u010det zpravidla nen\u00ed mo\u017en\u00e9 \u010d\u00e1stku z\u00edskat zp\u011bt,\u201c<\/em> uv\u00e1d\u00ed Ond\u0159ej Tichota.<\/p>\n

Pokud se tento postup nezda\u0159\u00ed, mohou se spot\u0159ebitel\u00e9 obr\u00e1tit na odd\u011blen\u00ed mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f ADR na \u010cesk\u00e9 obchodn\u00ed inspekci. Pokud jde o zahrani\u010dn\u00edho prodejce z\u00a0jin\u00e9 zem\u011b EU, Norska \u010di Islandu, pomoci m\u016f\u017ee mimosoudn\u011b pr\u00e1v\u011b Evropsk\u00e9 spot\u0159ebitelsk\u00e9 centrum, kter\u00e9 je financovan\u00e9 Evropskou komis\u00ed a \u010ceskou republikou a kter\u00e9 p\u016fsob\u00ed p\u0159i \u010cOI. Slu\u017eby zde p\u016fsob\u00edc\u00edch pr\u00e1vn\u00edk\u016f jsou bezplatn\u00e9 a ESC na sv\u00e9m webu www.evropskyspotrebitel.cz\/podvod<\/strong><\/a> nab\u00edz\u00ed tak\u00e9 n\u00e1vod, jak si ov\u011b\u0159it prodejce.<\/p>\n

(tzesc)<\/strong><\/p>\n

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  No\u010dn\u00ed <\/p>\n","protected":false},"author":2,"featured_media":242855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/12\/16\/r\u00e1me\u010dek-poradna-esc.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/242848"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=242848"}],"version-history":[{"count":3,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/242848\/revisions"}],"predecessor-version":[{"id":242854,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/242848\/revisions\/242854"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/242855"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=242848"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=242848"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=242848"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}