{"id":240091,"date":"2021-11-12T13:25:15","date_gmt":"2021-11-12T12:25:15","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=240091"},"modified":"2021-11-14T13:30:12","modified_gmt":"2021-11-14T12:30:12","slug":"ceska-obchodni-insppekce-nektere-tuzemske-e-shopy-nadale-klamou-spotrebitele","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=240091","title":{"rendered":"\u010cESK\u00c1 OBCHODN\u00cd INSPPEKCE: N\u011bkter\u00e9 tuzemsk\u00e9 e-shopy nad\u00e1le klamou spot\u0159ebitele"},"content":{"rendered":"

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\u010cesk\u00e1 obchodn\u00ed inspekce uskute\u010dnila ve 3. \u010dtvrtlet\u00ed 2021 kontroly zam\u011b\u0159en\u00e9 na dodr\u017eov\u00e1n\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f v internetov\u00e9m obchodov\u00e1n\u00ed. Provedla 183 kontrol a v\u00edce ne\u017e v 80 procentech zjistila, \u017ee obchodn\u00edci provozuj\u00edc\u00ed tuzemsk\u00e9 e-shopy nedodr\u017eeli z\u00e1kony.<\/h6>\n

Nej\u010dast\u011bji neinformuj\u00ed spot\u0159ebitele o podm\u00ednk\u00e1ch a zp\u016fsobu uplatn\u011bn\u00ed pr\u00e1va zakoupen\u00e9 zbo\u017e\u00ed reklamovat, o mo\u017enosti mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f (ADR) a tak\u00e9 velmi \u010dasto poskytuj\u00ed spot\u0159ebiteli nepravdiv\u00e9 informace nebo informace, kter\u00e9 ho uv\u00e1d\u00ed v omyl o v\u00fdrobku, slu\u017eb\u011b, cen\u011b, servisu apod.<\/p>\n

\u010cesk\u00e1 obchodn\u00ed inspekce provedla v obdob\u00ed od 1. \u010dervence do 30. z\u00e1\u0159\u00ed 2021 kontroln\u00ed akci zam\u011b\u0159enou na internetov\u00e9 obchodov\u00e1n\u00ed. Celkem uskute\u010dnila 183 kontrol a poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f zjistila ve 152 p\u0159\u00edpadech (83,1 %). Kone\u010dn\u00e9 vy\u010d\u00edslen\u00ed nezahrnuje rozpracovan\u00e9 kontroly.<\/p>\n

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Zji\u0161t\u011bn\u00e9 nedostatky<\/h6>\n

\u010cesk\u00e1 obchodn\u00ed inspekce zjistila celkem ve 343 p\u0159\u00edpadech poru\u0161en\u00ed z\u00e1kona \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele. Nej\u010dast\u011bji se jednalo o tyto p\u0159\u00edpady:<\/p>\n

\u2022 v 78 p\u0159\u00edpadech prod\u00e1vaj\u00edc\u00ed neinformoval spot\u0159ebitele o rozsahu, podm\u00ednk\u00e1ch a zp\u016fsobu reklamace, spole\u010dn\u011b s \u00fadaji o tom, kde lze reklamaci uplatnit (\u00a7 13)<\/p>\n

\u2022 v 77 p\u0159\u00edpadech prod\u00e1vaj\u00edc\u00ed neinformoval \u017e\u00e1dn\u00fdm zp\u016fsobem spot\u0159ebitele o subjektu mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f – ADR (\u00a7 14)<\/p>\n

\u2022 v 71 p\u0159\u00edpadech bylo zji\u0161t\u011bno klamav\u00e9 kon\u00e1n\u00ed prod\u00e1vaj\u00edc\u00edho v\u016f\u010di spot\u0159ebiteli ve smyslu poskytov\u00e1n\u00ed nepravdiv\u00fdch informac\u00ed \u010di informac\u00ed uv\u00e1d\u011bj\u00edc\u00edch v omyl o v\u00fdrobku, slu\u017eb\u011b, cen\u011b, servisu, prod\u00e1vaj\u00edc\u00edm, pr\u00e1vech spot\u0159ebitele, atp. (\u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5 odst. 1, 2, 3)<\/p>\n

\u2022 v 59 p\u0159\u00edpadech bylo zji\u0161t\u011bno klamav\u00e9 opomenut\u00ed, nebo\u0165 prod\u00e1vaj\u00edc\u00ed \u010di poskytovatel slu\u017eby opomenul spot\u0159ebiteli poskytnout podstatn\u00e9 informace o v\u00fdrobku \u010di slu\u017eb\u011b, pop\u0159. informace zatajil nebo je poskytl nejasn\u00fdm, nejednozna\u010dn\u00fdm \u010di nesrozumiteln\u00fdm zp\u016fsobem (\u00a7 4 odst. 4 v n\u00e1vaznosti na \u00a7 5a odst. 1, 2)<\/p>\n

\u2022 ve 24 p\u0159\u00edpadech prod\u00e1vaj\u00edc\u00ed nesplnil povinnost p\u0159ijmout reklamaci a vystavit o tom p\u00edsemn\u00e9 potvrzen\u00ed a d\u00e1le povinnost o reklamaci rozhodnout a vy\u0159\u00eddit ji ve stanoven\u00e9 lh\u016ft\u011b (\u00a7 19 odst. 1, 3)<\/p>\n

M\u00e9n\u011b \u010dast\u00e9 poru\u0161en\u00ed dal\u0161\u00edch ustanoven\u00ed z\u00e1kona \u010d. 634\/1992 Sb. bylo zji\u0161t\u011bno ve 34 p\u0159\u00edpadech.<\/p>\n

\"\"V 57 p\u0159\u00edpadech obchodn\u00edci poru\u0161ili dal\u0161\u00ed pr\u00e1vn\u00ed p\u0159edpisy jako nap\u0159\u00edklad na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) \u010d. 2016\/425 o osobn\u00edch ochrann\u00fdch prost\u0159edc\u00edch a na\u0159\u00edzen\u00ed Evropsk\u00e9ho parlamentu a Rady (EU) \u010d. 2018\/302 o \u0159e\u0161en\u00ed neopr\u00e1vn\u011bn\u00e9ho zem\u011bpisn\u00e9ho blokov\u00e1n\u00ed a dal\u0161\u00edch forem diskriminace. D\u00e1le pak z\u00e1kon byl poru\u0161ov\u00e1n \u010d. 90\/2016 Sb., o posuzov\u00e1n\u00ed shody stanoven\u00fdch v\u00fdrobk\u016f p\u0159i jejich dod\u00e1v\u00e1n\u00ed na trh a z\u00e1kon \u010d. 22\/1997 Sb., o technick\u00fdch po\u017eadavc\u00edch na v\u00fdrobky.<\/p>\n

Ulo\u017een\u00e1 opat\u0159en\u00ed<\/h6>\n

\u010cesk\u00e1 obchodn\u00ed inspekce ve 3. \u010dtvrtlet\u00ed 2021 pravomocn\u011b ulo\u017eila 304 pokut v celkov\u00e9 v\u00fd\u0161i 4 126 500 K\u010d.<\/p>\n

Nejvy\u0161\u0161\u00ed sankce, a to ve v\u00fd\u0161i 1 150 000 K\u010d, ulo\u017eila \u010cOI pravomocn\u011b spole\u010dnosti ELI ATD s.r.o. Ta mimo jin\u00e9 nab\u00edzela i formou let\u00e1ku k prodeji \u201efrekven\u010dn\u00ed \u010dip\u201c s ochranou p\u0159ed virem COVID-19 s mo\u017enost\u00ed jeho objedn\u00e1n\u00ed telefonicky, sms nebo e-mailem a prost\u0159ednictv\u00edm internetov\u00fdch str\u00e1nek uv\u00e1d\u011bla nepravdivou informaci o jeho vlastnostech. Tento \u010dip tak\u00e9 nab\u00edzela na internetov\u00fdch str\u00e1nk\u00e1ch www.biorezonance-litomerice<\/a><\/strong> a www.bicomltm.cz<\/strong><\/a> se stejnou mo\u017enost\u00ed objedn\u00e1n\u00ed. (Let\u00e1k je sou\u010d\u00e1st\u00ed t\u00e9to zpr\u00e1vy n\u00ed\u017ee.)<\/p>\n

Kontroln\u00ed v\u00fdsledky, i p\u0159es zji\u0161t\u011bn\u00e9 procento poru\u0161en\u00ed pr\u00e1vn\u00edch p\u0159edpis\u016f (83,1 %), nelze pova\u017eovat za skute\u010dn\u00fd odraz stavu elektronick\u00e9ho obchodov\u00e1n\u00ed v \u010cesk\u00e9 republice. Ke kontrole jsou tak\u00e9 vyb\u00edr\u00e1ni prodejci s mo\u017en\u00fdm probl\u00e9mov\u00fdm sortimentem (nap\u0159. prodej hra\u010dek, prodej v\u00fdrobk\u016f, u kter\u00fdch je d\u00e1no podez\u0159en\u00ed z poru\u0161en\u00ed n\u011bkter\u00fdch pr\u00e1v du\u0161evn\u00edho vlastnictv\u00ed). Kontrola je c\u00edlena i na internetov\u00e9 obchody, kter\u00e9 na z\u00e1klad\u011b v\u00fdsledk\u016f p\u0159edchoz\u00edch kontrol opakovan\u011b poru\u0161uj\u00ed dozorovanou legislativu nebo je na n\u011b \u00fa\u0159ad upozorn\u011bn podn\u011btem z \u0159ad spot\u0159ebitelsk\u00e9 ve\u0159ejnosti.<\/p>\n

Vzhledem k p\u0159etrv\u00e1vaj\u00edc\u00edm nedostatk\u016fm v t\u00e9to oblasti bude \u010cesk\u00e1 obchodn\u00ed inspekce v t\u011bchto kontrol\u00e1ch pokra\u010dovat i v n\u00e1sleduj\u00edc\u00edm obdob\u00ed.<\/p>\n

Text a foto: (tz\u010doi)<\/strong><\/p>\n

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  \u010cesk\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":240095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[83],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/11\/12\/r\u00e1me\u010dek-\u010doi.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/240091"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=240091"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/240091\/revisions"}],"predecessor-version":[{"id":240096,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/240091\/revisions\/240096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/240095"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=240091"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=240091"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=240091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}