{"id":231698,"date":"2021-08-04T07:49:37","date_gmt":"2021-08-04T06:49:37","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=231698"},"modified":"2021-08-04T07:49:37","modified_gmt":"2021-08-04T06:49:37","slug":"sdruzeni-obrany-spotrebitelu-moravy-a-slezska-obchodni-podminky-o-e-shopu-prozradi-hodne-jen-malokdo-je-vsak-cte","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=231698","title":{"rendered":"SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e MORAVY A SLEZSKA: Obchodn\u00ed podm\u00ednky o e-shopu prozrad\u00ed hodn\u011b, jen m\u00e1lokdo je v\u0161ak \u010dte"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-166300 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/20\/sos-logo.png\" alt=\"\" width=\"611\" height=\"289\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/20\/sos-logo.png 611w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/20\/sos-logo-300x142.png 300w\" sizes=\"(max-width: 611px) 100vw, 611px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>Online n\u00e1kupy jsou st\u00e1le obl\u00edben\u011bj\u0161\u00edm zp\u016fsobem nakupov\u00e1n\u00ed. V\u00a0posledn\u00edch letech za\u017e\u00edv\u00e1 rozmach p\u0159edev\u0161\u00edm v\u00a0souvislosti s\u00a0pandemi\u00ed koronaviru. Snaha o minim\u00e1ln\u00ed kontakt mezi lidmi odstartovala u\u010din\u011bn\u00fd boom e-shop\u016f.\u00a0 N\u00e1kupy na d\u00e1lku toti\u017e maj\u00ed sv\u00e9 nesporn\u00e9 v\u00fdhody jako pohodln\u00fd n\u00e1kup s\u00a0minim\u00e1ln\u00edm kontaktem bez tla\u010denic, v\u011bt\u0161\u00ed v\u00fdb\u011br zbo\u017e\u00ed, \u00faspora \u010dasu, ale tak\u00e9 i \u00faspora pen\u011bz. Bohu\u017eel ne v\u017edy p\u0159i nich spot\u0159ebitel\u00e9 za\u017e\u00edvaj\u00ed pouze\u00a0pozitivn\u00ed zku\u0161enosti. St\u00e1le toti\u017e stoup\u00e1 po\u010det internetov\u00fdch obchod\u016f, ze kter\u00fdch se zakoupen\u00e9ho zbo\u017e\u00ed \u010di slu\u017eeb nikdy nedo\u010dk\u00e1me. Jinde se objev\u00ed probl\u00e9m a\u017e p\u0159i vr\u00e1cen\u00ed zbo\u017e\u00ed v\u00a0z\u00e1konn\u00e9 lh\u016ft\u011b \u010di p\u0159i jeho reklamaci.<\/h6>\n<p><strong>Zku\u0161enosti z\u00a0na\u0161\u00ed poradny:<\/strong><\/p>\n<p>S\u00a0t\u00edm jak roste objem n\u00e1kup\u016f na d\u00e1lku, tak se v\u00a0na\u0161ich poradn\u00e1ch \u010dast\u011bji setk\u00e1v\u00e1me tak\u00e9 s\u00a0negativn\u00edmi zku\u0161enostmi spot\u0159ebitel\u016f s\u00a0t\u00edmto druhem n\u00e1kupu. Spot\u0159ebitel\u00e9 hroz\u00edc\u00ed rizika p\u0159i n\u00e1kupech na internetu \u010dasto podce\u0148uj\u00ed, p\u0159itom ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f by pozorn\u00fd spot\u0159ebitel dok\u00e1zal riziko podle ur\u010dit\u00fdch ukazatel\u016f rozpoznat. Musel by se v\u0161ak krom\u011b v\u00fdb\u011bru samotn\u00e9ho zbo\u017e\u00ed, pe\u010dliv\u011bji zam\u011b\u0159it tak\u00e9 na v\u00fdb\u011br e-shopu, u n\u011bho\u017e objedn\u00e1vku u\u010din\u00ed.<\/p>\n<p>Jen b\u011bhem minul\u00e9ho t\u00fddne se na na\u0161i on-line a telefonickou poradnu obr\u00e1tili nez\u00e1visle na sob\u011b \u010dty\u0159i spot\u0159ebitel\u00e9 s\u00a0velice podobn\u00fdm dotazem. Na internetu si v\u0161ichni \u010dty\u0159i objednali p\u011bkn\u011b vypadaj\u00edc\u00ed zbo\u017e\u00ed za velmi p\u0159\u00edznivou cenu. Zbo\u017e\u00ed klasicky vlo\u017eili do ko\u0161\u00edku a zaplatili za n\u011bj p\u0159edem na \u00fa\u010det podnikatele. Dv\u011bma spot\u0159ebitelk\u00e1m byla doru\u010dena zpr\u00e1va, \u017ee zbo\u017e\u00ed bude doru\u010deno ve v\u00fdrazn\u011b del\u0161\u00ed lh\u016ft\u011b, ne\u017e podle prezentace o\u010dek\u00e1valy a tak pro n\u011b n\u00e1kup vzhledem k\u00a0term\u00ednu doru\u010den\u00ed ztratil smysl. Dal\u0161\u00edm dv\u011bma zbo\u017e\u00ed sice po ur\u010dit\u00e9 dob\u011b dorazilo, ale nebyli spokojeni s\u00a0jeho kvalitou. A tak se ka\u017ed\u00fd jeden z\u00a0nich rozhodl uplatnit sv\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy uzav\u0159en\u00e9 na d\u00e1lku bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u016f, o \u010dem\u017e prodejce p\u00edsemn\u011b informovali.<\/p>\n<p>D\u00e1le u\u017e v\u0161echny p\u0159\u00edpady prob\u00edhaly stejn\u011b. P\u0159ekvapen\u00fd spot\u0159ebitel se od provozovatele str\u00e1nek dozv\u011bd\u011bl, \u017ee potvrzen\u00edm objedn\u00e1vky souhlasil s t\u00edm, \u017ee po jej\u00edm uhrazen\u00ed ji ji\u017e zru\u0161it nep\u016fjde. Provozovatel str\u00e1nek sd\u011blil, \u017ee od smlouvy odstoupit nelze, jeliko\u017e ji\u017e zbo\u017e\u00ed bylo objedn\u00e1no u zahrani\u010dn\u00edho prodejce a t\u011bm, co ji\u017e zbo\u017e\u00ed obdr\u017eeli, bylo sd\u011bleno, \u017ee sice mohou zbo\u017e\u00ed vr\u00e1tit skute\u010dn\u00e9mu prodejci, ale mus\u00ed jej odeslat na adresu v\u00a0zahrani\u010d\u00ed. Spot\u0159ebitel\u00e9 byli odk\u00e1z\u00e1ni na obchodn\u00ed podm\u00ednky, kde se teprve do\u010detli, \u017ee provozovatel e-shopu nen\u00ed prod\u00e1vaj\u00edc\u00edm, ale ve skute\u010dnosti podnik\u00e1 tak, \u017ee obchod pouze zprost\u0159edkov\u00e1v\u00e1 a objedn\u00e1vky, kter\u00e9 p\u0159es str\u00e1nky jeho e-shopu spot\u0159ebitel u\u010din\u00ed, pouze \u201ep\u0159eobjedn\u00e1\u201c u r\u016fzn\u00fdch dal\u0161\u00edch, spot\u0159ebiteli v\u00a0dob\u011b objedn\u00e1n\u00ed nezn\u00e1m\u00fdch, prodejc\u016f v\u00a0\u010c\u00edn\u011b a to jm\u00e9nem spot\u0159ebitele a na jeho \u00fa\u010det.<\/p>\n<p>Sv\u00e9 odpov\u011bdnosti za pr\u016fb\u011bh cel\u00e9 transakce se podobn\u011b podnikaj\u00edc\u00ed provozovatel\u00e9 e-shop\u016f nav\u00edc sna\u017e\u00ed zprostit \u0159adou r\u016fzn\u00fdch ujedn\u00e1n\u00ed, kter\u00e9 stanov\u00ed, \u017ee neodpov\u00eddaj\u00ed za jakost zbo\u017e\u00ed, jeho kvalitu nebo soulad s\u00a0Evropsk\u00fdmi normami, reklamaci je pot\u0159eba uplat\u0148ovat u dodavatele (zpravidla v\u00a0\u010c\u00edn\u011b, co\u017e se vzhledem k\u00a0vysok\u00fdm p\u0159epravn\u00edm n\u00e1klad\u016fm zpravidla v\u016fbec nevyplat\u00ed). Zbo\u017e\u00ed b\u00fdv\u00e1 dod\u00e1no bez \u010desk\u00e9ho n\u00e1vodu apod.<\/p>\n<p>Spot\u0159ebitel toto v\u0161e nem\u00e1 \u0161anci z\u00a0vizu\u00e1ln\u00ed podoby e-shopu ani podle procesu objedn\u00e1v\u00e1n\u00ed rozpoznat a o\u010dek\u00e1v\u00e1 tak stejnou m\u00edru odpov\u011bdnosti jako p\u0159i n\u00e1kupu v\u00a0jin\u00fdch e-shopech. P\u0159esto\u017ee obchodn\u00ed podm\u00ednky nesm\u00ed obsahovat zak\u00e1zan\u00e1 \u010di pro spot\u0159ebitele p\u0159ekvapiv\u00e1 ujedn\u00e1n\u00ed a takov\u00e1to spot\u0159ebitele v\u00a0kone\u010dn\u00e9m d\u016fsledku nezavazuj\u00ed, m\u016f\u017ee n\u00e1s jejich p\u0159e\u010dten\u00ed p\u0159ed uzav\u0159en\u00edm smlouvy uchr\u00e1nit p\u0159ed budouc\u00edmi probl\u00e9my. Pokud by si spot\u0159ebitel\u00e9 p\u0159ed za\u0161krtnut\u00edm tla\u010d\u00edtka souhlasu s\u00a0obchodn\u00edmi podm\u00ednkami tyto podm\u00ednky otev\u0159eli, pak by patrn\u011b nikdy objedn\u00e1vku a pen\u00edze neodeslali.<br \/>\nNyn\u00ed jsou spot\u0159ebitel\u00e9 p\u0159ed rozhodnut\u00edm, zda sv\u016fj spor s\u00a0provozovatelem e-shopu povedou d\u00e1l, podaj\u00ed podn\u011bt \u010cesk\u00e9 obchodn\u00ed inspekci nebo vyu\u017eij\u00ed mo\u017enosti \u0159e\u0161it spot\u0159ebitelsk\u00fd spor mimosoudn\u011b za asistence \u010cOI. Pokud v\u0161ak provozovatel e-shopu nebude p\u0159\u00edstupn\u00fd mimosoudn\u00ed dohod\u011b a tak jim patrn\u011b nezbyde ne\u017e se sv\u00e9ho n\u00e1roku dom\u00e1hat soudn\u00ed cestou, \u010di zbo\u017e\u00ed vr\u00e1tit dodavateli do zahrani\u010d\u00ed s\u00a0nejist\u00fdm v\u00fdsledkem.<\/p>\n<p><em><strong>Obchodn\u00ed podm\u00ednky se opravdu vyplat\u00ed rozkliknout ne\u017e ode\u0161lete objedn\u00e1vku<\/strong><\/em><\/p>\n<p>Na prvn\u00ed pohled se e-shopy, s\u00a0nimi\u017e mohou spot\u0159ebitele n\u00e1sledn\u011b \u010dekat probl\u00e9my, od t\u011bch ostatn\u00edch p\u0159\u00edli\u0161 neli\u0161\u00ed. Mnohdy se tv\u00e1\u0159\u00ed velmi seri\u00f3zn\u011b. Dob\u0159e vypadaj\u00edc\u00ed str\u00e1nky se spoustou obr\u00e1zk\u016f lze dnes vytvo\u0159it pom\u011brn\u011b snadno. Dokonce ani spr\u00e1vn\u00e1 \u010ce\u0161tina nezaru\u010duje, \u017ee v\u0161e prob\u011bhne podle Va\u0161ich p\u0159estav, i \u201e\u010desky psan\u00e9 webov\u00e9 str\u00e1nky\u201c m\u016f\u017ee provozovat zahrani\u010dn\u00ed subjekt.<br \/>\n\u010c\u00edm v\u00edc informac\u00ed se budete sna\u017eit o\u00a0e-shopu zjistit, t\u00edm v\u00edce eliminujete p\u0159\u00edpadn\u00e9 riziko spojen\u00e9 s\u00a0problematick\u00fdm n\u00e1kupem.<\/p>\n<p><strong>Kter\u00e9 indicie n\u00e1m mohou napov\u011bd\u011bt, zda je e-shop skute\u010dn\u011b seri\u00f3zn\u00ed?<\/strong><\/p>\n<ul>\n<li><strong>\u00dadaje o provozovateli.<\/strong>\u00a0Pe\u010dliv\u011b kontrolujte \u00fadaje o provozovateli. Za velmi ned\u016fv\u011bryhodn\u00e9 se pova\u017euje to, pokud obchodn\u00edk ve sv\u00fdch kontaktech nezve\u0159ej\u0148uje ofici\u00e1ln\u00ed n\u00e1zev, adresu s\u00eddla a I\u010cO. Tento\u00a0\u00fadaj p\u0159itom toti\u017e mus\u00ed na sv\u00e9m webu uv\u00e1d\u011bt ze z\u00e1kona. P\u0159esto\u017ee by v\u00e1m bylo zbo\u017e\u00ed doru\u010deno, p\u0159i chyb\u011bj\u00edc\u00ed identifikaci prodejce, nebudete m\u00edt kam vadn\u00e9 zbo\u017e\u00ed vr\u00e1tit, p\u0159\u00edpadn\u011b kde uplatnit reklamaci. Spol\u00e9hat se potom m\u016f\u017eete pouze na komunikaci prost\u0159ednictv\u00edm emailu (je-li uveden), nebo je\u0161t\u011b h\u016f\u0159 prost\u0159ednictv\u00edm interaktivn\u00edho formul\u00e1\u0159e.<\/li>\n<li><strong>Obchodn\u00ed podm\u00ednky.<\/strong>\u00a0Na str\u00e1nk\u00e1ch e-shopu rovn\u011b\u017e nesm\u00ed chyb\u011bt obchodn\u00ed podm\u00ednky,\u00a0informace o\u00a0doprav\u011b, platb\u011b a\u00a0postupu p\u0159i\u00a0p\u0159\u00edpadn\u00e9m vr\u00e1cen\u00ed zbo\u017e\u00ed nebo reklamaci. Obchodn\u00ed podm\u00ednky e-shop\u016f \u010dasto vykazuj\u00ed \u0159adu chyb a protipr\u00e1vn\u00edch ujedn\u00e1n\u00ed, v\u00fdjimkou nejsou zmaten\u00e9 obchodn\u00ed podm\u00ednky, mnohokr\u00e1t okop\u00edrovan\u00e9 odjinud. Pokud s\u00a0n\u011bkter\u00fdm ustanoven\u00edm obchodn\u00edch podm\u00ednek nesouhlas\u00edte, rad\u011bji se poohl\u00e9dn\u011bte po jin\u00e9m prodejci.<\/li>\n<li><strong>P\u0159\u00edli\u0161 n\u00edzk\u00e9 ceny, nebo prodej sortimentu, kter\u00fd u\u017e nen\u00ed v\u00a0prodeji.<\/strong>\u00a0N\u00edzk\u00e1 cena za m\u00f3dn\u00ed a zna\u010dkov\u00e9 zbo\u017e\u00ed je v\u017edy podez\u0159el\u00e1. Rad\u011bji v\u00a0tom p\u0159\u00edpad\u011b nevolte platbu p\u0159edem, je lep\u0161\u00ed p\u0159iplatit si za dob\u00edrku. Pe\u010dliv\u011b si e-shop prov\u011b\u0159te i pokud tuto mo\u017enost platby v\u016fbec nenab\u00edz\u00ed!<\/li>\n<li><strong>Recenze z\u00e1kazn\u00edk\u016f.<\/strong>\u00a0Existuj\u00ed servery, kter\u00e9 sb\u00edraj\u00ed recenze z\u00e1kazn\u00edk\u016f. Tyto u\u017eite\u010dn\u00e9 informace v\u00e1m mohou pomoci ov\u011b\u0159it d\u016fv\u011bryhodnost e-shopu. U ned\u00e1vno zalo\u017een\u00fdch e-shop\u016f, bez dostate\u010dn\u00e9ho po\u010dtu recenz\u00ed z\u00e1kazn\u00edk\u016f, bu\u010fte obez\u0159etn\u00ed. Pokud m\u00e1 e-shop v\u011bt\u0161\u00ed mno\u017estv\u00ed negativn\u00edch recenc\u00ed, pak rad\u011bji nespol\u00e9hejte na to, \u017ee V\u00e1m se nic podobn\u00e9ho nep\u0159ihod\u00ed.<\/li>\n<li><strong>Platba.<\/strong>\u00a0U neov\u011b\u0159en\u00e9ho e-shopu rad\u011bji zvolte platbu na dob\u00edrku.<\/li>\n<\/ul>\n<div>\u010cesk\u00e1 obchodn\u00ed inspekce pr\u016fb\u011b\u017en\u011b aktualizuje na sv\u00fdch str\u00e1nk\u00e1ch seznam rizikov\u00fdch e-shop\u016f. Zde si m\u016f\u017eete pokusit dan\u00fd e-shop prov\u011b\u0159it. T\u00e9m\u011b\u0159 ka\u017ed\u00fd den na n\u011bm p\u0159ib\u00fdvaj\u00ed dal\u0161\u00ed adresy. Tento seznam tak nikdy nebude \u00fapln\u011b kompletn\u00ed.<\/div>\n<p>&nbsp;<\/p>\n<p><strong>Sdru\u017een\u00ed obrany spot\u0159ebitel\u016f Moravy a Slezska, z. s<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Online <\/p>\n","protected":false},"author":2,"featured_media":231699,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/08\/02\/r\u00e1me\u010dek-poradna.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/231698"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=231698"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/231698\/revisions"}],"predecessor-version":[{"id":231700,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/231698\/revisions\/231700"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/231699"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=231698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=231698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=231698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}