{"id":228832,"date":"2021-06-29T12:20:06","date_gmt":"2021-06-29T11:20:06","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=228832"},"modified":"2021-06-29T12:20:06","modified_gmt":"2021-06-29T11:20:06","slug":"dtest-co-delat-kdyz-vam-dopravce-poskodi-zasilku","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=228832","title":{"rendered":"dTest: Co d\u011blat, kdy\u017e v\u00e1m dopravce po\u0161kod\u00ed z\u00e1silku"},"content":{"rendered":"<figure id=\"attachment_228833\" aria-describedby=\"caption-attachment-228833\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-228833 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk.jpg\" alt=\"\" width=\"960\" height=\"640\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk.jpg 960w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk-300x200.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk-768x512.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk-536x357.jpg 536w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/bal\u00edk-725x483.jpg 725w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-228833\" class=\"wp-caption-text\">Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h6>Nakupov\u00e1n\u00ed zbo\u017e\u00ed p\u0159es internet je \u010d\u00edm d\u00e1l roz\u0161\u00ed\u0159en\u011bj\u0161\u00ed. Krom\u011b zjevn\u00fdch v\u00fdhod, jako je \u00faspora \u010dasu a mnohdy i pen\u011bz, v\u0161ak s sebou p\u0159in\u00e1\u0161\u00ed i riziko po\u0161kozen\u00ed zbo\u017e\u00ed p\u0159i p\u0159eprav\u011b. Co d\u011blat v p\u0159\u00edpad\u011b, \u017ee v\u00e1m zakoupen\u00fd v\u00fdrobek dojde po\u0161kozen\u00fd? Jak spr\u00e1vn\u011b zabalit a poslat v\u011bc, kterou jste prodali na n\u011bkter\u00e9m z internetov\u00fdch tr\u017ei\u0161\u0165? A vy\u0159e\u0161\u00ed mo\u017en\u00fd probl\u00e9m p\u0159i zas\u00edl\u00e1n\u00ed snadno rozbitn\u00fdch v\u011bc\u00ed re\u017eim \u201ek\u0159ehk\u00e9\u201c nebo poji\u0161t\u011bn\u00ed?<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Pokud jste si objednali zbo\u017e\u00ed a p\u0159epravu zajistil prodejce, odpov\u00edd\u00e1 za stav zakoupen\u00e9ho v\u00fdrobku a\u017e do okam\u017eiku, kdy jej p\u0159evezmete. Proto i po\u0161kozen\u00ed zp\u016fsoben\u00e9 dopravcem jde na vrub prodejce. Prohl\u00e1\u0161en\u00ed, \u017ee bal\u00edk p\u0159i\u0161el nepo\u0161kozen\u00fd, kter\u00e9 podepisujete p\u0159i jeho p\u0159evzet\u00ed, p\u0159itom potvrzuje jen nepo\u0161kozenost vn\u011bj\u0161\u00edho obalu. Z jeho perfektn\u00edho stavu nelze vyvozovat, \u017ee stejn\u011b je na tom i obsah bal\u00edku. Ov\u0161em zjevn\u011b po\u0161kozen\u00fd bal\u00edk je vhodn\u00e9 nep\u0159eb\u00edrat.<\/p>\n<p>Otev\u0159ete-li doma bal\u00edk a zjist\u00edte, \u017ee zbo\u017e\u00ed je po\u0161kozen\u00e9, m\u011bli byste o tom prodejce informovat co nejd\u0159\u00edve, aby p\u0159\u00edpadn\u011b mohl po\u017eadovat n\u00e1hradu \u0161kody po dopravci. <em>\u201eJinak se vystavujete riziku, \u017ee budete t\u0159eba i jen \u010d\u00e1ste\u010dn\u011b n\u00e9st odpov\u011bdnost za \u0161kodu, kter\u00e1 prodejci vznikne va\u0161\u00ed ne\u010dinnost\u00ed,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. A dod\u00e1v\u00e1: \u201e<em>Pro prodejce byste m\u011bli stav zbo\u017e\u00ed zdokumentovat nap\u0159\u00edklad fotografiemi. N\u011bkte\u0159\u00ed lid\u00e9 dokonce po\u0159izuj\u00ed videoz\u00e1znam p\u0159evzet\u00ed zbo\u017e\u00ed, v\u010detn\u011b cel\u00e9ho rozbalov\u00e1n\u00ed.\u201c<\/em><\/p>\n<p>Po\u0161kozen\u00e9 zbo\u017e\u00ed m\u016f\u017eete u prodejce reklamovat. Vr\u00e1cen\u00ed pen\u011bz v\u0161ak lze po\u017eadovat tehdy, pokud nen\u00ed mo\u017en\u00e9 bezplatn\u00e9 odstran\u011bn\u00ed vady nebo v\u00fdm\u011bna za nov\u00fd kus. Nadto vy\u0159\u00edzen\u00ed reklamace m\u016f\u017ee trvat a\u017e 30 kalend\u00e1\u0159n\u00edch dn\u00ed. Pokud jste zbo\u017e\u00ed zakoupili takzvan\u011b na d\u00e1lku, tedy p\u0159edev\u0161\u00edm v e-shopu, m\u016f\u017eete do 14 dn\u016f od smlouvy odstoupit bez uveden\u00ed d\u016fvodu. Ov\u0161em nejedn\u00e1-li se o n\u011bkterou z v\u00fdjimek stanoven\u00fdch z\u00e1konem \u2013 nap\u0159\u00edklad o rychle se kaz\u00edc\u00ed zbo\u017e\u00ed, v\u00fdrobky upraven\u00e9 \u010di vyroben\u00e9 v\u00e1m na m\u00edru nebo ty, kter\u00e9 nelze vr\u00e1tit z hygienick\u00fdch \u010di zdravotn\u00edch d\u016fvod\u016f. U t\u011bch v\u00e1m zb\u00fdv\u00e1 pouze uplatn\u011bn\u00ed reklamace.<\/p>\n<p>Reklamovat zbo\u017e\u00ed u prodejce z d\u016fvodu jeho po\u0161kozen\u00ed nebo kv\u016fli tomu odstoupit od smlouvy nelze, pokud jste si dopravu zajistili sami, nez\u00e1visle na prod\u00e1vaj\u00edc\u00edm. \u201e<em>V takov\u00e9m p\u0159\u00edpad\u011b toti\u017e prodejce za zbo\u017e\u00ed odpov\u00edd\u00e1 pouze do okam\u017eiku p\u0159ed\u00e1n\u00ed k doprav\u011b. Reklamaci vadn\u00e9ho dod\u00e1n\u00ed je tak t\u0159eba \u0159e\u0161it s dopravcem, stejn\u011b jako kdy\u017e pos\u00edl\u00e1te bal\u00edk sami,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>\u0158ada lid\u00ed dnes vyu\u017e\u00edv\u00e1 r\u016fzn\u00fdch online tr\u017ei\u0161\u0165 pro n\u00e1kup \u010di prodej v\u011bc\u00ed mezi fyzick\u00fdmi osobami. Nemil\u00e9 je v\u0161ak pro prodejce, jestli\u017ee obdr\u017e\u00ed od kupuj\u00edc\u00edho zpr\u00e1vu, \u017ee zbo\u017e\u00ed do\u0161lo rozbit\u00e9. Je proto d\u016fle\u017eit\u00e9 v\u017edy zbo\u017e\u00ed dob\u0159e zabalit, zvl\u00e1\u0161t\u011b jedn\u00e1-li se o k\u0159ehk\u00fd materi\u00e1l, jako je sklo. Pokud toti\u017e nen\u00ed zbo\u017e\u00ed \u0159\u00e1dn\u011b zabalen\u00e9, odes\u00edlateli nepom\u016f\u017ee p\u0159i dom\u00e1h\u00e1n\u00ed se n\u00e1hrady \u0161kody ani to, \u017ee si sjednal a zaplatil doru\u010den\u00ed z\u00e1silky v re\u017eimu \u201ek\u0159ehk\u00e9\u201c. Nav\u00edc n\u011bkter\u00e9 spole\u010dnosti v\u00fdslovn\u011b vylu\u010duj\u00ed z dopravy k\u0159ehk\u00e9 v\u011bci, \u010d\u00edm\u017e d\u016fle\u017eitost zabalen\u00ed je\u0161t\u011b vzroste. Stejn\u011b tak v\u00e1m nemus\u00ed b\u00fdt nic platn\u00e9 ani sjedn\u00e1n\u00ed poji\u0161t\u011bn\u00ed, kdy\u017e z\u00e1silku \u0159\u00e1dn\u011b nezabal\u00edte.<\/p>\n<p>Reklamovat po\u0161kozen\u00ed z\u00e1silky je zapot\u0159eb\u00ed ve lh\u016ft\u00e1ch stanoven\u00fdch dopravcem, ty \u010din\u00ed zpravidla jen n\u011bkolik m\u00e1lo dn\u00ed. \u201e<em>Pokud dopravce nevyhov\u00ed reklamaci k va\u0161\u00ed spokojenosti, tedy jste p\u0159esv\u011bd\u010deni o tom, \u017ee jste zbo\u017e\u00ed zabalili spr\u00e1vn\u011b, nebo nap\u0159\u00edklad nesouhlas\u00edte s v\u00fd\u0161\u00ed n\u00e1hrady \u0161kody, m\u016f\u017eete se obr\u00e1tit na \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad, kter\u00fd je p\u0159\u00edslu\u0161n\u00fd k dozoru nad po\u0161tovn\u00edmi slu\u017ebami,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1. A uzav\u00edr\u00e1: \u201e<em>Mus\u00edte tak u\u010dinit ve lh\u016ft\u011b do jednoho m\u011bs\u00edce ode dne doru\u010den\u00ed vy\u0159\u00edzen\u00ed reklamace nebo ode dne, kdy m\u011bla b\u00fdt reklamace vy\u0159\u00edzena. Zda byla z\u00e1silka \u0159\u00e1dn\u011b zabalena a jak do\u0161lo k jej\u00edmu po\u0161kozen\u00ed, v p\u0159\u00edpad\u011b pochybnost\u00ed zji\u0161\u0165uje soudn\u00ed znalec. Ten m\u016f\u017ee b\u00fdt ostatn\u011b osloven ji\u017e b\u011bhem reklamace u dopravce.\u201c<\/em><\/p>\n<p><strong>dTest<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Nakupov\u00e1n\u00ed <\/p>\n","protected":false},"author":2,"featured_media":228834,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/06\/29\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/228832"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=228832"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/228832\/revisions"}],"predecessor-version":[{"id":228835,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/228832\/revisions\/228835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/228834"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=228832"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=228832"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=228832"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}