{"id":222992,"date":"2021-05-03T10:34:10","date_gmt":"2021-05-03T09:34:10","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=222992"},"modified":"2021-05-03T10:34:10","modified_gmt":"2021-05-03T09:34:10","slug":"dtest-i-vyuctovani-spotrebovanych-energii-lze-reklamovat-poradime-jak-na-to","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=222992","title":{"rendered":"dTest: I vy\u00fa\u010dtov\u00e1n\u00ed spot\u0159ebovan\u00fdch energi\u00ed lze reklamovat. Porad\u00edme, jak na to"},"content":{"rendered":"

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V\u011bt\u0161ina dom\u00e1cnost\u00ed na ja\u0159e o\u010dek\u00e1v\u00e1 vy\u00fa\u010dtov\u00e1n\u00ed spot\u0159eby energi\u00ed a s n\u00edm bu\u010f n\u00e1rok na vr\u00e1cen\u00ed p\u0159eplatku, nebo naopak povinnost zaplatit nedoplatek. V t\u00e9to souvislosti v\u0161ak vznik\u00e1 mnoho ot\u00e1zek. Jak se prov\u00e1d\u00ed ode\u010dty? Kdy je mo\u017en\u00fd samoode\u010det? Co v\u0161e hledat v obdr\u017een\u00e9m vy\u00fa\u010dtov\u00e1n\u00ed a co d\u011blat, kdy\u017e se v\u00e1m v\u00fd\u0161e p\u0159eplatku \u010di nedoplatku nezd\u00e1? A jak je to s vy\u00fa\u010dtov\u00e1n\u00edm energi\u00ed v n\u00e1jemn\u00edm byt\u011b?<\/h6>\n

\"\"Ode\u010dty elekt\u0159iny nebo plynu prov\u00e1d\u00ed distributor v r\u016fzn\u00e9 dny, vy\u00fa\u010dtov\u00e1n\u00ed proto nechod\u00ed v\u0161em stejn\u011b. Odb\u011bratel m\u00e1 povinnost umo\u017enit p\u0159\u00edstup k elektrom\u011bru nebo plynom\u011bru za \u00fa\u010delem ode\u010dtu, o jeho\u017e term\u00ednu byl p\u0159edem informov\u00e1n. Jestli\u017ee tedy n\u011bkdo zazvon\u00ed u va\u0161ich dve\u0159\u00ed mimo ozn\u00e1menou dobu s t\u00edm, \u017ee jde prov\u00e9st ode\u010det, m\u016f\u017ee se jednat o podomn\u00edho obchodn\u00edka. Pokud takov\u00e9mu \u010dlov\u011bku podep\u00ed\u0161ete n\u011bjak\u00fd dokument, m\u016f\u017eete tak uzav\u0159\u00edt nev\u00fdhodnou smlouvu na odb\u011br energi\u00ed.<\/p>\n

Vy\u00fa\u010dtov\u00e1n\u00ed m\u016f\u017ee b\u00fdt provedeno i na z\u00e1klad\u011b samoode\u010dtu. Podle z\u00e1kona jej lze prov\u00e9st maxim\u00e1ln\u011b t\u0159ikr\u00e1t po sob\u011b. \u201eVzhledem ke st\u00e1le p\u0159etrv\u00e1vaj\u00edc\u00edmu riziku n\u00e1kazy onemocn\u011bn\u00edm covid-19 \u0159ada dodavatel\u016f i letos vyzvala dom\u00e1cnosti, aby provedly samoode\u010det, a poskytla jim n\u00e1vod na jeho proveden\u00ed. Jestli\u017ee si nejste jisti t\u00edm, \u017ee u v\u00e1s distributor provedl ode\u010det, zkontrolujte si u sv\u00e9ho dodavatele, zda v\u00e1s nevyzval k proveden\u00ed samoode\u010dtu,\u201c<\/em> doporu\u010duje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

K ode\u010dtu odhadem pak dojde, pokud nebyl proveden fyzick\u00fd ode\u010det ani samoode\u010det. Ode\u010det odhadem lze prov\u00e9st jen na z\u00e1klad\u011b postupu dan\u00e9ho z\u00e1konem, tedy mus\u00ed vych\u00e1zet z p\u0159edpokl\u00e1dan\u00e9 spot\u0159eby dan\u00e9ho odb\u011brn\u00e9ho m\u00edsta.<\/p>\n

Spolu s vy\u00fa\u010dtov\u00e1n\u00edm obdr\u017e\u00edte informaci o vznikl\u00e9m p\u0159eplatku \u010di nedoplatku. Zat\u00edmco nedoplatek po\u017eaduje ka\u017ed\u00fd dodavatel energi\u00ed zaplatit, ne v\u0161ichni dodavatel\u00e9 automaticky vracej\u00ed p\u0159eplatky. Tam, kde se jedn\u00e1 o stokorunov\u00e9 \u010d\u00e1stky, m\u016f\u017ee b\u00fdt praktick\u00e9 je zapo\u010d\u00edst na dal\u0161\u00ed z\u00e1lohy. Ov\u0161em u vy\u0161\u0161\u00edch \u010d\u00e1stek nen\u00ed d\u016fvod k tomu, aby si je dodavatel\u00e9 ponech\u00e1vali. Pokud v\u00e1m vznikne vysok\u00fd p\u0159eplatek, domluvte se s dodavatelem energi\u00ed na sn\u00ed\u017een\u00ed z\u00e1loh, proto\u017ee ty maj\u00ed podle z\u00e1kona v souhrnu odpov\u00eddat va\u0161\u00ed spot\u0159eb\u011b.<\/p>\n

P\u0159i pochybnostech o v\u00fd\u0161i nedoplatku \u010di p\u0159eplatku po\u017e\u00e1dejte dodavatele o vysv\u011btlen\u00ed. Ten je povinen v\u00e1m poskytnout \u00fadaje o va\u0161\u00ed spot\u0159eb\u011b za posledn\u00ed t\u0159i roky. P\u0159\u00edpadn\u011b m\u016f\u017eete rovnou podat reklamaci. Spot\u0159ebitel\u00e9 nej\u010dast\u011bji reklamuj\u00ed nesrovnatelnosti v uhrazen\u00fdch z\u00e1loh\u00e1ch a zapo\u010dten\u00fdch platb\u00e1ch, chybn\u00fd produkt \u010di sazbu, v\u00fd\u0161i st\u00e1l\u00e9ho m\u011bs\u00ed\u010dn\u00edho platu nebo nespr\u00e1vn\u00e9 z\u00fa\u010dtovac\u00ed obdob\u00ed. Abyste v\u0161ak mohli vy\u00fa\u010dtov\u00e1n\u00ed \u0159\u00e1dn\u011b zkontrolovat, pot\u0159ebujete vedle jeho z\u00e1kladn\u00ed \u010d\u00e1sti (A) i podrobnou \u010d\u00e1st (B). Pokud ji neobdr\u017e\u00edte, vy\u017e\u00e1dejte si ji od dodavatele.<\/p>\n

Podrobnosti ohledn\u011b reklamace vy\u00fa\u010dtov\u00e1n\u00ed najdete v obchodn\u00edch podm\u00ednk\u00e1ch. V nich b\u00fdv\u00e1 uvedena doba, do kdy lze vy\u00fa\u010dtov\u00e1n\u00ed reklamovat. \u201eI kdy\u017e dodavatel\u00e9 n\u011bkdy vyz\u00fdvaj\u00ed k pod\u00e1n\u00ed reklamace prost\u0159ednictv\u00edm telefon\u00e1tu, doporu\u010dujeme, abyste po prvotn\u00edm informativn\u00edm hovoru podali reklamaci p\u00edsemn\u011b, p\u0159inejmen\u0161\u00edm e-mailem. Z\u00edsk\u00e1te t\u00edm d\u016fkaz o pod\u00e1n\u00ed a obsahu uplatn\u011bn\u00e9 reklamace,\u201c<\/em> sd\u011bluje Eduarda Hek\u0161ov\u00e1. A dod\u00e1v\u00e1: \u201eUplatn\u011bn\u00ed reklamace v\u00e1s nezbavuje povinnosti zaplatit p\u0159\u00edpadn\u00fd dodavatelem vyfakturovan\u00fd nedoplatek. Pokud se pozd\u011bji uk\u00e1\u017ee, \u017ee va\u0161e reklamace byla opr\u00e1vn\u011bn\u00e1, bude v\u00e1m \u010d\u00e1stka vr\u00e1cena zp\u011bt.\u201c<\/em><\/p>\n

Reklamace mus\u00ed b\u00fdt vy\u0159\u00edzena do 15 dn\u016f od jej\u00edho doru\u010den\u00ed dodavateli. Uzn\u00e1-li dodavatel, \u017ee ve vy\u00fa\u010dtov\u00e1n\u00ed pochybil, je povinen vyrovnat rozd\u00edl v platb\u00e1ch do 30 dn\u016f od doru\u010den\u00ed reklamace. Pokud lh\u016ftu nedodr\u017e\u00ed, vznik\u00e1 spot\u0159ebiteli u elekt\u0159iny pr\u00e1vo na 600 korun za ka\u017ed\u00fd den zpo\u017ed\u011bn\u00ed, maxim\u00e1ln\u011b 24 tis\u00edc korun. U plynu se jedn\u00e1 o \u010d\u00e1stku 750 korun, maxim\u00e1ln\u011b 7500 korun. Toto pr\u00e1vo v\u0161ak mus\u00edte uplatnit do 60 dn\u016f od uplynut\u00ed lh\u016fty pro vy\u0159\u00edzen\u00ed reklamace, jinak zanikne.<\/p>\n

Pokud va\u0161e reklamace nen\u00ed vy\u0159\u00edzena v z\u00e1konn\u00e9 lh\u016ft\u011b nebo nesouhlas\u00edte s jej\u00edm v\u00fdsledkem, m\u016f\u017eete se obr\u00e1tit na Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad, p\u0159\u00edpadn\u011b na soud.<\/p>\n

Trochu jin\u00e1 pravidla plat\u00ed u n\u00e1jmu bytu. Pokud je smlouva o dod\u00e1vk\u00e1ch energi\u00ed vedena na pronaj\u00edmatele a n\u00e1jemce mu plat\u00ed za energie z\u00e1lohov\u011b, je pronaj\u00edmatel povinen p\u0159edlo\u017eit n\u00e1jemci vy\u00fa\u010dtov\u00e1n\u00ed spot\u0159ebovan\u00fdch energi\u00ed do \u010dty\u0159 m\u011bs\u00edc\u016f po skon\u010den\u00ed z\u00fa\u010dtovac\u00edho obdob\u00ed. \u201eZa zpo\u017ed\u011bn\u00ed m\u00e1 n\u00e1jemce pr\u00e1vo na \u00fahradu pokuty ze strany pronaj\u00edmatele, a to ve v\u00fd\u0161i 50 korun za ka\u017ed\u00fd den, pokud to bylo domluveno nap\u0159\u00edklad v n\u00e1jemn\u00ed smlouv\u011b. Pokutu ov\u0161em pronaj\u00edmatel neplat\u00ed, kdy\u017e s\u00e1m neobdr\u017e\u00ed vy\u00fa\u010dtov\u00e1n\u00ed od sv\u00e9ho dodavatele. V takov\u00e9m p\u0159\u00edpad\u011b mus\u00ed n\u00e1jemci vy\u00fa\u010dtov\u00e1n\u00ed p\u0159edat, jakmile jej budete m\u00edt k dispozici,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1. A uzav\u00edr\u00e1: \u201eN\u00e1jemce m\u016f\u017ee \u017e\u00e1dat po pronaj\u00edmateli podklady pro vy\u00fa\u010dtov\u00e1n\u00ed a pod\u00e1vat n\u00e1mitky proti n\u011bmu. P\u0159i nespokojenosti s vy\u00fa\u010dtov\u00e1n\u00edm se pak m\u016f\u017ee br\u00e1nit soudn\u00ed cestou.\u201c<\/em><\/p>\n

Text a foto: dTest<\/strong><\/p>\n

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V\u011bt\u0161ina dom\u00e1cnost\u00ed <\/p>\n","protected":false},"author":2,"featured_media":222995,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/05\/03\/r\u00e1me\u010dek-spot\u0159eba-energie.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/222992"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=222992"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/222992\/revisions"}],"predecessor-version":[{"id":222996,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/222992\/revisions\/222996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/222995"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=222992"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=222992"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=222992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}