{"id":218032,"date":"2021-03-12T20:04:11","date_gmt":"2021-03-12T19:04:11","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=218032"},"modified":"2021-03-12T20:04:11","modified_gmt":"2021-03-12T19:04:11","slug":"dtest-pozor-na-smlouvy-uzavirane-s-dodavateli-energii-po-telefonu-2","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=218032","title":{"rendered":"dTest: Pozor na smlouvy uzav\u00edran\u00e9 s dodavateli energi\u00ed po telefonu"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-218035 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/03\/12\/dtest-smlouvy-po-telefonu.jpg\" alt=\"\" width=\"760\" height=\"400\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/03\/12\/dtest-smlouvy-po-telefonu.jpg 760w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/03\/12\/dtest-smlouvy-po-telefonu-300x158.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/03\/12\/dtest-smlouvy-po-telefonu-678x357.jpg 678w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>Smlouvu o dod\u00e1vk\u00e1ch elekt\u0159iny \u010di plynu lze uzav\u0159\u00edt i \u00fastn\u011b, \u010deho\u017e hojn\u011b vyu\u017e\u00edvaj\u00ed n\u011bkte\u0159\u00ed dodavatel\u00e9. N\u011bkdy v\u0161ak doch\u00e1z\u00ed k tomu, \u017ee spot\u0159ebitel ani nev\u00ed, \u017ee novou smlouvu, p\u0159\u00edpadn\u011b dodatek k n\u00ed uzav\u0159el sl\u016fvkem \u201eano\u201c, j\u00edm\u017e reagoval na ot\u00e1zku dodavatele. Jindy je k podpisu dotla\u010den kur\u00fdrem, kter\u00fd doveze po telefonick\u00e9m rozhovoru listinnou podobu smlouvy a trv\u00e1 na jej\u00edm okam\u017eit\u00e9m podpisu. Jak se v takov\u00e9m p\u0159\u00edpad\u011b br\u00e1nit?<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>V\u0161e m\u016f\u017ee za\u010d\u00edt zcela nevinn\u011b. Dodavatel v\u00e1m zavol\u00e1 s t\u00edm, \u017ee ho zaj\u00edm\u00e1, zda jste spokojeni s obdr\u017een\u00fdm vy\u00fa\u010dtov\u00e1n\u00edm spot\u0159ebovan\u00fdch energi\u00ed. Odpov\u00edte, \u017ee ano. Pot\u00e9 n\u00e1sleduje ot\u00e1zka ohledn\u011b spokojenosti s va\u0161\u00edm st\u00e1vaj\u00edc\u00edm produktem. Telefonn\u00ed oper\u00e1tor v\u00e1m n\u00e1sledn\u011b nab\u00eddne, \u017ee je k dispozici jin\u00fd produkt, kter\u00fd je pro v\u00e1s vzhledem ke spot\u0159eb\u011b v\u00fdhodn\u011bj\u0161\u00ed, a u\u0161et\u0159\u00ed v\u00e1m tak n\u011bkolik stovek \u010di i tis\u00edce korun ro\u010dn\u011b. Pokud budete s nov\u00fdm produktem souhlasit, zm\u011bn\u00edte smlouvu. <em>\u201eOv\u0161em o podm\u00ednk\u00e1ch t\u00e9to nov\u00e9 smlouvy v dan\u00e9m okam\u017eiku nic nev\u00edte. M\u016f\u017ee nap\u0159\u00edklad doj\u00edt ke zm\u011bn\u011b trv\u00e1n\u00ed smlouvy z doby neur\u010dit\u00e9 na ur\u010ditou. Ze smlouvy sjednan\u00e9 na dobu ur\u010ditou p\u0159itom neb\u00fdv\u00e1 tak jednoduch\u00e9 se vyv\u00e1zat, nav\u00edc je \u010dasto spojen\u00e1 s n\u011bkolikatis\u00edcovou smluvn\u00ed pokutou za jej\u00ed p\u0159ed\u010dasn\u00e9 ukon\u010den\u00ed,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n<p>N\u011bkte\u0159\u00ed dodavatel\u00e9 si spot\u0159ebitele \u201epojist\u00ed\u201c tak, \u017ee po telefon\u00e1tu vy\u0161lou kur\u00fdra se smlouvou, kter\u00fd trv\u00e1 na jej\u00edm podpisu s argumentac\u00ed, \u017ee ji\u017e p\u0159ece spot\u0159ebitel smlouvu telefonicky uzav\u0159el a podpis je pouhou formalitou.<\/p>\n<p>Jak se takov\u00e9 smlouvy zbavit, jestli\u017ee zjist\u00edte, \u017ee jste se un\u00e1hlili? Jak pro smlouvu sjednanou po telefonu, tak podepsanou kur\u00fdrovi plat\u00ed, \u017ee od n\u00ed lze jako od smlouvy uzav\u0159en\u00e9 na d\u00e1lku nebo mimo obchodn\u00ed prostory dodavatele odstoupit ve lh\u016ft\u011b 14 dn\u016f od jej\u00edho uzav\u0159en\u00ed. P\u0159i\u010dem\u017e tato lh\u016fta se prodlu\u017euje o dobu, po kterou nebyl spot\u0159ebitel o pr\u00e1vu na odstoupen\u00ed pou\u010den, maxim\u00e1ln\u011b o jeden rok. Nestihnete-li v\u010das od smlouvy odstoupit, m\u016f\u017eete ji je\u0161t\u011b vypov\u011bd\u011bt ve lh\u016ft\u011b 15 dn\u00ed od zah\u00e1jen\u00ed dod\u00e1vek, jestli\u017ee jste smlouvu uzav\u0159eli s nov\u00fdm dodavatelem energi\u00ed.<\/p>\n<p>U\u017eite\u010dn\u00e9 m\u016f\u017ee b\u00fdt po\u0159\u00edzen\u00ed si nahr\u00e1vky rozhovoru s dodavatelem.<em> \u201e\u0158ada lid\u00ed st\u00e1le \u017eije v p\u0159esv\u011bd\u010den\u00ed, \u017ee hovory si nelze nahr\u00e1vat. Ov\u0161em pokud m\u00e1 nahr\u00e1vka pozd\u011bji slou\u017eit jako d\u016fkaz o tom, \u017ee jste smlouvu neuzav\u0159eli, je to p\u0159\u00edpustn\u00e9,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1. P\u0159iveze-li v\u00e1m smlouvu kur\u00fdr, kter\u00fd trv\u00e1 na podpisu, m\u016f\u017eete argumentovat t\u00edm, \u017ee na v\u00e1s byl vyv\u00edjen n\u00e1tlak, \u010d\u00edm\u017e se dodavatel dopustil u\u017eit\u00ed zak\u00e1zan\u00fdch agresivn\u00edch praktik. Stejn\u011b tak je nekalou praktikou nesezn\u00e1men\u00ed se v\u0161emi podm\u00ednkami smlouvy uzav\u00edran\u00e9 p\u0159es telefon. Za to m\u016f\u017ee b\u00fdt dodavateli energi\u00ed ulo\u017eena pokuta a\u017e n\u011bkolik mili\u00f3n\u016f korun od Energetick\u00e9ho regula\u010dn\u00edho \u00fa\u0159adu.<\/p>\n<p>Ani hrozba vysok\u00fdch pokut v\u0161ak n\u011bkter\u00e9 dodavatele od tohoto jedn\u00e1n\u00ed neodrad\u00ed. Je proto d\u016fle\u017eit\u00e9, aby se spot\u0159ebitel\u00e9 br\u00e1nili. Na spot\u0159ebitelskou poradnu dTest se obracej\u00ed ti, ji\u017e hledaj\u00ed pomoc s \u0159e\u0161en\u00edm. P\u0159esto je mnoho spot\u0159ebitel\u016f, kte\u0159\u00ed si \u0159eknou, \u017ee ud\u011blali chybu a za chyby se plat\u00ed. To ov\u0161em nahr\u00e1v\u00e1 dodavatel\u016fm energi\u00ed, kte\u0159\u00ed zak\u00e1zan\u00e9 nekal\u00e9 praktiky d\u00e1le vyu\u017e\u00edvaj\u00ed v\u016f\u010di dal\u0161\u00edm spot\u0159ebitel\u016fm.<\/p>\n<p>Pomoci spot\u0159ebitel\u016fm p\u0159ed nepoctiv\u00fdmi dodavateli energi\u00ed by m\u011bla novela energetick\u00e9ho z\u00e1kona, kter\u00e1 je pr\u00e1v\u011b projedn\u00e1v\u00e1na Poslaneckou sn\u011bmovnou<em>. \u201eNovela posiluje ochranu spot\u0159ebitel\u016f nap\u0159\u00edklad t\u00edm, \u017ee roz\u0161i\u0159uje pr\u00e1vo ukon\u010dit smlouvu bez pen\u011b\u017eit\u00e9 sankce. Co se t\u00fd\u010de smluv uzav\u00edran\u00fdch po telefonu, zav\u00e1d\u00ed povinnost bezodkladn\u011b p\u0159edlo\u017eit z\u00e1kazn\u00edkovi jejich p\u00edsemn\u00e9 vyhotoven\u00ed. Ov\u0161em ani ta nejlep\u0161\u00ed pr\u00e1vn\u00ed \u00faprava nepom\u016f\u017ee, pokud se spot\u0159ebitel\u00e9 nebudou sv\u00fdch pr\u00e1v dovol\u00e1vat,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n<p><strong>Text a foto: dTest<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Smlouvu <\/p>\n","protected":false},"author":2,"featured_media":218036,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/03\/12\/r\u00e1me\u010dek-pozor-na-smlouvy.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/218032"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=218032"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/218032\/revisions"}],"predecessor-version":[{"id":218037,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/218032\/revisions\/218037"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/218036"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=218032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=218032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=218032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}