{"id":216952,"date":"2021-02-27T19:18:08","date_gmt":"2021-02-27T18:18:08","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=216952"},"modified":"2021-02-27T19:18:08","modified_gmt":"2021-02-27T18:18:08","slug":"sdruzeni-obrany-spotrebitelu-moravy-a-slezska-doprava-zbozi-pri-nakupu-na-dalku","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=216952","title":{"rendered":"SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e MORAVY A SLEZSKA: Doprava zbo\u017e\u00ed p\u0159i n\u00e1kupu na d\u00e1lku"},"content":{"rendered":"

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Pandemie COVID-19 zm\u011bnila \u017eivoty lid\u00ed v mnoha ohledech a odrazila se tak\u00e9 ve zp\u016fsobu, jak\u00fdm nakupuj\u00ed. Sou\u010dasn\u00e1 situace zam\u00e1vala s\u00a0chov\u00e1n\u00edm z\u00e1kazn\u00edk\u016f a kv\u016fli mimo\u0159\u00e1dn\u00fdm opat\u0159en\u00edm n\u00e1kupy p\u0159esunula velkou m\u011brou do virtu\u00e1ln\u00edho prost\u0159ed\u00ed. N\u00e1kupy p\u0159es internet tak v\u00a0sou\u010dasn\u00e9 dob\u011b doslova trhaj\u00ed rekordy. Sk\u00fdtaj\u00ed toti\u017e nesporn\u00e9 v\u00fdhody, nakupovat lze jednodu\u0161e z pohodl\u00ed domova, bez kontaktu s jin\u00fdmi lidmi a bez front.<\/h6>\n

Z\u00e1kazn\u00edky ale m\u016f\u017ee p\u0159i online nakupov\u00e1n\u00ed potkat i \u0159ada nep\u0159\u00edjemnosti. Jednou z\u00a0nich je nap\u0159\u00edklad doru\u010den\u00ed po\u0161kozen\u00e9ho zbo\u017e\u00ed nebo po\u0161kozen\u00ed bal\u00edku, ke kter\u00e9mu do\u0161lo b\u011bhem p\u0159epravy, nebo spor s\u00a0prod\u00e1vaj\u00edc\u00edm o vr\u00e1cen\u00ed uhrazen\u00e9ho dopravn\u00e9ho v\u00a0p\u0159\u00edpad\u011b odstoupen\u00ed od smlouvy. Jak dokazuj\u00ed zku\u0161enosti z\u00a0na\u0161ich poraden, spot\u0159ebitel\u00e9 \u010dasto netu\u0161\u00ed, jak\u00e1 maj\u00ed pr\u00e1va a jak a s\u00a0k\u00fdm maj\u00ed p\u0159\u00edpadn\u00e9 po\u0161kozen\u00ed z\u00e1silky \u0159e\u0161it.<\/p>\n

Co se t\u00fd\u010de dopravy zbo\u017e\u00ed zakoupen\u00e9ho p\u0159es internet, spot\u0159ebitel by se na tento aspekt uzav\u0159en\u00e9 smlouvy, m\u011bl zam\u011b\u0159it ji\u017e p\u0159i jej\u00edm uzav\u00edr\u00e1n\u00ed. N\u00e1klady na dopravu u men\u0161\u00edch n\u00e1kup\u016f toti\u017e mohou v\u00fdrazn\u011b ovlivnit v\u00fd\u0161i n\u00e1klad\u016f na celou transakci. Co se t\u00fd\u010de ceny za dod\u00e1n\u00ed zbo\u017e\u00ed, pak by kupuj\u00edc\u00ed m\u011bl informaci o v\u00fd\u0161i n\u00e1klad\u016f na dod\u00e1n\u00ed od prod\u00e1vaj\u00edc\u00edho dostat v\u00a0dostate\u010dn\u00e9m p\u0159edstihu p\u0159ed samotn\u00fdm uzav\u0159en\u00edm smlouvy a pokud tyto n\u00e1klady nelze stanovit p\u0159edem, mus\u00ed mu b\u00fdt alespo\u0148 sd\u011blen \u00fadaj, \u017ee mohou b\u00fdt dodate\u010dn\u011b \u00fa\u010dtov\u00e1ny.<\/p>\n

Nez\u0159\u00eddka prod\u00e1vaj\u00edc\u00ed nab\u00edz\u00ed i v\u00edce zp\u016fsob\u016f doru\u010den\u00ed \u010di mo\u017enost v\u00fdb\u011bru mezi v\u00edce dopravn\u00edmi spole\u010dnostmi s\u00a0r\u016fznou cenou. Spot\u0159ebitel se pak samoz\u0159ejm\u011b rozhoduje nejen podle ceny, ale tak\u00e9 nap\u0159. podle rychlosti doru\u010den\u00ed nebo podle mo\u017enost\u00ed vyzvednut\u00ed z\u00e1silky, kter\u00e9 ten kter\u00fd dopravce nab\u00edz\u00ed. M\u011bl by v\u0161ak v\u011bd\u011bt, \u017ee v\u00a0p\u0159\u00edpad\u011b, \u017ee od smlouvy odstoup\u00ed do 14 dn\u016f, m\u00e1 sice pr\u00e1vo na vr\u00e1cen\u00ed dopravn\u00edch n\u00e1klad\u016f, kter\u00e9 prod\u00e1vaj\u00edc\u00edmu uhradil za dopravu zbo\u017e\u00ed ke spot\u0159ebiteli, ale pouze ve v\u00fd\u0161i, kter\u00e1 odpov\u00edd\u00e1 nejlevn\u011bj\u0161\u00ed nab\u00edzen\u00e9 variant\u011b. Mezi tyto varianty se v\u0161ak nepo\u010d\u00edt\u00e1 osobn\u00ed odb\u011br v provozovn\u011b, kter\u00fd je zpravidla nab\u00edzen zdarma.<\/p>\n

POZOR: Vyzvednut\u00edm zbo\u017e\u00ed v\u00a0provozovn\u011b se nep\u0159iprav\u00edte o pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f! Pr\u00e1vo na odstoupen\u00ed od smlouvy m\u00e1 spot\u0159ebitel i v p\u0159\u00edpad\u011b, \u017ee si zbo\u017e\u00ed objednan\u00e9 p\u0159es internet vyzvedne osobn\u011b v provozovn\u011b nebo jin\u00e9m v\u00fddejn\u00edm m\u00edst\u011b, rozhoduje toti\u017e zp\u016fsob uzav\u0159en\u00ed smlouvy!<\/strong><\/p>\n

P\u0159epravn\u00ed spole\u010dnosti\u00a0se dnes kasaj\u00ed t\u00edm, \u017ee zbo\u017e\u00ed dovezou rychleji ne\u017e blesk. Rychle doru\u010den\u00fd bal\u00edk, kter\u00fd na prvn\u00ed pohled vypad\u00e1 v\u00a0po\u0159\u00e1dku, ne v\u017edy ale tak\u00e9 znamen\u00e1 nepo\u0161kozen\u00fd obsah. I\u00a0dob\u0159e zabalen\u00e1 z\u00e1silka m\u016f\u017ee p\u0159i p\u0159eprav\u011b utrp\u011bt \u00fajmu, kterou z\u00e1kazn\u00edk v\u00a0okam\u017eiku p\u0159evzet\u00ed z\u00e1silky v\u016fbec nemus\u00ed rozpoznat a zcela vylou\u010dit nelze ani mo\u017enost, \u017ee zbo\u017e\u00ed ji\u017e po\u0161kozen\u00e9 nebo nefunk\u010dn\u00ed bylo prod\u00e1vaj\u00edc\u00edm odesl\u00e1no.<\/p>\n

Jak tady postupovat, kdy\u017e objev\u00edte v\u00a0z\u00e1silce z\u00a0e-shopu po\u0161kozen\u00e9\u00a0zbo\u017e\u00ed?<\/strong><\/p>\n

Nejprve je pot\u0159eba si p\u0159ipomenout podstatnou skute\u010dnost, na kterou \u0159ada spot\u0159ebitel\u016f zapom\u00edn\u00e1, nebo ji mnohdy ani nev\u00ed.\u00a0Obchodn\u00edk odpov\u00edd\u00e1 za jak\u00e9koli po\u0161kozen\u00ed, zni\u010den\u00ed nebo ztr\u00e1tu zbo\u017e\u00ed\u00a0a\u017e do chv\u00edle, kdy si jej spot\u0159ebitel od dopravce p\u0159evezme!<\/strong><\/p>\n

Jedinou v\u00fdjimku tvo\u0159\u00ed p\u0159\u00edpad, kdy spot\u0159ebitel jako\u017eto kupuj\u00edc\u00ed s\u00e1m ur\u010d\u00ed dopravce, ani\u017e by mu byl takov\u00fd dopravce nab\u00eddnut prod\u00e1vaj\u00edc\u00edm. Tehdy prod\u00e1vaj\u00edc\u00ed spln\u00ed sv\u016fj z\u00e1vazek ji\u017e p\u0159ed\u00e1n\u00edm tomuto dopravci a spot\u0159ebitel p\u0159\u00edpadn\u00e9 po\u0161kozen\u00ed b\u011bhem p\u0159epravy ji\u017e \u0159e\u0161\u00ed s\u00e1m s\u00a0t\u00edmto dopravcem.<\/p>\n

Pokud jste si tedy objednali zbo\u017e\u00ed a p\u0159epravu zajistil prodejce, odpov\u00edd\u00e1 za p\u0159\u00edpadnou \u0161kodu na zakoupen\u00e9m v\u00fdrobku a\u017e do okam\u017eiku, kdy si jej p\u0159evezmete.<\/strong><\/p>\n

Abyste v\u0161ak p\u0159ede\u0161li mo\u017en\u00fdm spor\u016fm,\u00a0z\u00e1silku\u00a0rad\u011bji v\u016fbec nep\u0159eb\u00edrejte, pokud je\u00a0bal\u00edk\u00a0viditeln\u011b\u00a0po\u0161kozen\u00a0ji\u017e v okam\u017eiku doru\u010den\u00ed. V\u00a0takov\u00e9m p\u0159\u00edpad\u011b ji nechce vr\u00e1tit zp\u011bt odes\u00edlateli a prod\u00e1vaj\u00edc\u00edho o t\u00e9to skute\u010dnosti co nejd\u0159\u00edve informujte.<\/strong><\/p>\n

Pozor: Pouh\u00e9 nep\u0159evzet\u00ed z\u00e1silky nem\u00e1 \u00fa\u010dinky odstoupen\u00ed od smlouvy, a pokud byste prod\u00e1vaj\u00edc\u00edho neinformovali o tom, z\u00a0jak\u00e9ho d\u016fvodu jste z\u00e1silku nep\u0159evzali, mohly by z\u00a0toho pro V\u00e1s plynout d\u016fsledky, jako p\u0159i nepln\u011bn\u00ed smlouvy.<\/p>\n

M\u016f\u017eete se setkat i se situac\u00ed, kdy p\u0159i p\u0159evzet\u00ed p\u0159epravce vy\u017eaduje podpis, \u017ee jste bal\u00edk p\u0159evzali nepo\u0161kozen\u00fd. Prodejce ani p\u0159epravce se ale nemohou p\u0159i p\u0159\u00edpadn\u00e9 reklamaci br\u00e1nit t\u00edm, \u017ee jste podepsali, \u017ee bal\u00edk je nepo\u0161kozen\u00fd. Takov\u00e9 prohl\u00e1\u0161en\u00ed toti\u017e potvrzuje pouze skute\u010dnost, \u017ee nebyl po\u0161kozen p\u0159i p\u0159evzet\u00ed vn\u011bj\u0161\u00ed obal. Ze stavu vn\u011bj\u0161\u00edho obalu ale nelze odvozovat, jak je na tom obsah bal\u00edku.<\/p>\n

TIP: P\u0159idali bychom rovn\u011b\u017e jedno doporu\u010den\u00ed. Pokud se jedn\u00e1 o k\u0159eh\u010d\u00ed zbo\u017e\u00ed nap\u0159. elektroniku, je \u017e\u00e1douc\u00ed si proces rozbalov\u00e1n\u00ed dokumentovat a\u0165 ji\u017e fotkami nebo nato\u010den\u00edm videoz\u00e1znamu. P\u0159esto\u017ee z\u00e1kon \u017e\u00e1dnou speci\u00e1ln\u00ed lh\u016ftu na\u00a0tom, kdy si spot\u0159ebitel m\u00e1 p\u0159evzat\u00e9 zbo\u017e\u00ed p\u0159ekontrolovat neupravuje, je v\u017edy lep\u0161\u00ed bal\u00edk rozbalit d\u0159\u00edv ne\u017e pozd\u011bji. Pokud budete s\u00a0rozbalen\u00edm ot\u00e1let, m\u016f\u017eete se toti\u017e i prome\u0161kat lh\u016ftu 14 dn\u016f na odstoupen\u00ed od smlouvy.<\/p>\n

Pokud po rozbalen\u00ed bal\u00ed\u010dku objev\u00edte po\u0161kozen\u00e9 zbo\u017e\u00ed, vyfo\u0165te jej a kontaktujte prod\u00e1vaj\u00edc\u00edho.\u00a0Zbo\u017e\u00ed pak m\u016f\u017eete bu\u010f klasicky reklamovat, nebo m\u016f\u017eete od smlouvy do 14\u00a0dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed odstoupit<\/strong>. Jak\u00fd je v\u00a0tom rozd\u00edl?<\/p>\n

Po\u0161kozen\u00ed zbo\u017e\u00ed p\u0159i p\u0159eprav\u011b p\u0159edstavuje tzv. rozpor s kupn\u00ed smlouvou a je tud\u00ed\u017e vadou za kterou prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 a kter\u00e1 zakl\u00e1d\u00e1 spot\u0159ebiteli pr\u00e1vo z vadn\u00e9ho pln\u011bn\u00ed, tedy pr\u00e1vo reklamovat. Spot\u0159ebitel pak podle okolnost\u00ed m\u016f\u017ee po\u017eadovat bu\u010f opravu v\u011bci, v\u00fdm\u011bnu vadn\u00e9 sou\u010d\u00e1sti \u010di dokonce v\u00fdm\u011bnu cel\u00e9ho v\u00fdrobku, slevu z\u00a0ceny, nebo pokud pro to budou spln\u011bny podm\u00ednky i odstoupit od smlouvy.<\/p>\n

Spot\u0159ebitel je tak\u00e9 v souladu s \u00a7 1829 Ob\u010dansk\u00e9ho z\u00e1kon\u00edku opr\u00e1vn\u011bn odstoupit od kupn\u00ed smlouvy uzav\u0159en\u00e9 distan\u010dn\u00edm zp\u016fsobem do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu a vr\u00e1tit zbo\u017e\u00ed ve stavu, v jak\u00e9m jej obdr\u017eel, tedy i vadn\u00e9, nebo po\u0161kozen\u00e9 p\u0159i p\u0159eprav\u011b.<\/p>\n

V\u00a0obou p\u0159\u00edpadech se uplatn\u00ed tzv. domn\u011bnka existence vady p\u0159i p\u0159evzet\u00ed, dokud ji prod\u00e1vaj\u00edc\u00ed nevyvr\u00e1t\u00ed d\u016fkazem opaku. \u201eProjev\u00ed-li se vada v pr\u016fb\u011bhu \u0161esti m\u011bs\u00edc\u016f od p\u0159evzet\u00ed, m\u00e1 se za to, \u017ee v\u011bc byla vadn\u00e1 ji\u017e p\u0159i p\u0159evzet\u00ed.\u201c Jinak \u0159e\u010deno, prod\u00e1vaj\u00edc\u00ed, kter\u00fd n\u00e1rok spot\u0159ebitele neuzn\u00e1v\u00e1, mus\u00ed z\u00e1rove\u0148 prok\u00e1zat, \u017ee zbo\u017e\u00ed bylo v okam\u017eiku jeho p\u0159evzet\u00ed spot\u0159ebitelem od dopravce ve shod\u011b s kupn\u00ed smlouvou, tj. zcela bezvadn\u00e9. Pokud toho nebude schopen je povinen spot\u0159ebiteli, kter\u00fd odstoupil od smlouvy, vr\u00e1tit ve\u0161ker\u00e9 pen\u011b\u017en\u00ed prost\u0159edky, kter\u00e9 od n\u011bj p\u0159ijal.<\/p>\n

Sdru\u017een\u00ed obrany spot\u0159ebitel\u016f Moravy a Slezska, z. s<\/strong><\/p>\n

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  Pandemie <\/p>\n","protected":false},"author":2,"featured_media":216955,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/27\/r\u00e1me\u010dek-sos.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/216952"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=216952"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/216952\/revisions"}],"predecessor-version":[{"id":216956,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/216952\/revisions\/216956"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/216955"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=216952"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=216952"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=216952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}