{"id":214987,"date":"2021-02-04T12:45:42","date_gmt":"2021-02-04T11:45:42","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=214987"},"modified":"2021-02-04T12:45:42","modified_gmt":"2021-02-04T11:45:42","slug":"tz-dtest-mimosoudni-reseni-spotrebitelskych-sporu-slavi-pet-let","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=214987","title":{"rendered":"TZ dTest: Mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f slav\u00ed p\u011bt let"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-214988 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/04\/mimosoudn\u00ed-\u0159e\u0161en\u00ed-dTest.jpg\" alt=\"\" width=\"760\" height=\"400\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/04\/mimosoudn\u00ed-\u0159e\u0161en\u00ed-dTest.jpg 760w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/04\/mimosoudn\u00ed-\u0159e\u0161en\u00ed-dTest-300x158.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/04\/mimosoudn\u00ed-\u0159e\u0161en\u00ed-dTest-678x357.jpg 678w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>U\u017e p\u011bt let maj\u00ed \u010de\u0161t\u00ed spot\u0159ebitel\u00e9 p\u0159i \u0159e\u0161en\u00ed sv\u00fdch spor\u016f s podnikateli mo\u017enost vyu\u017e\u00edt mimosoudn\u00ed \u0159e\u0161en\u00ed spor\u016f, a\u0165 u\u017e naraz\u00ed na probl\u00e9m s bankou, oper\u00e1torem, dodavatelem energi\u00ed, e-shopem \u010di po\u0159adatelem koncertu. Dne 1. \u00fanora 2016 toti\u017e nabyla \u00fa\u010dinnosti novela z\u00e1kona o ochran\u011b spot\u0159ebitele, kter\u00e1 transponovala unijn\u00ed sm\u011brnici o alternativn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f do \u010desk\u00e9ho pr\u00e1va.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>C\u00edlem evropsk\u00e9 sm\u011brnice a tuzemsk\u00e9ho z\u00e1kona je poskytnout spot\u0159ebitel\u016fm jednoduch\u00fd, efektivn\u00ed, rychl\u00fd a levn\u00fd zp\u016fsob \u0159e\u0161en\u00ed spor\u016f s podnikateli, p\u0159i\u010dem\u017e se m\u016f\u017ee jednat o koupi zbo\u017e\u00ed i poskytov\u00e1n\u00ed slu\u017eeb. <em>\u201e\u00da\u010dinn\u00e1 ochrana spot\u0159ebitel\u016f a jejich drobn\u00fdch n\u00e1rok\u016f je naprosto z\u00e1sadn\u00ed, proto\u017ee bez n\u00ed by cel\u00e9 spot\u0159ebitelsk\u00e9 pr\u00e1vo bylo pouhou teori\u00ed,\u201c<\/em> \u0159\u00edk\u00e1 Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n<p>P\u0159\u00edmo ze z\u00e1kona vykon\u00e1vaj\u00ed mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f Finan\u010dn\u00ed arbitr v oblasti finan\u010dn\u00edch slu\u017eeb a \u017eivotn\u00edho poji\u0161t\u011bn\u00ed, \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad (\u010cT\u00da) v oblasti elektronick\u00fdch komunikac\u00ed a po\u0161tovn\u00edch slu\u017eeb, Energetick\u00fd regula\u010dn\u00ed \u00fa\u0159ad v energetice (ER\u00da) a \u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI) v ostatn\u00edch p\u0159\u00edpadech. Krom\u011b toho jsou Ministerstvem pr\u016fmyslu a obchodu pov\u011b\u0159eny k \u0159e\u0161en\u00ed spor\u016f i dal\u0161\u00ed subjekty, nap\u0159\u00edklad Kancel\u00e1\u0159 ombudsmana p\u0159i \u010cesk\u00e9 asociaci poji\u0161\u0165oven pro \u0159e\u0161en\u00ed spor\u016f tam, kde nen\u00ed d\u00e1na p\u016fsobnost finan\u010dn\u00edho arbitra. V tomto p\u0159\u00edpad\u011b se tak s ur\u010dit\u00fdmi v\u00fdjimkami jedn\u00e1 o spory ohledn\u011b ne\u017eivotn\u00edho poji\u0161t\u011bn\u00ed.<\/p>\n<p>V\u00fdsledkem postupu m\u00e1 b\u00fdt dohoda mezi spot\u0159ebitelem a podnikatelem, tak\u017ee mimosoudn\u00ed \u0159e\u0161en\u00ed funguje p\u0159edev\u0161\u00edm v situac\u00edch, kdy podnikateli z\u00e1le\u017e\u00ed na jeho vztahu se z\u00e1kazn\u00edky. P\u0159\u00edpad\u016f, v nich\u017e se podnikatel domluvit nechce, je v\u0161ak velk\u00e9 mno\u017estv\u00ed, a spot\u0159ebitel\u016fm mnohdy nezb\u00fdv\u00e1 nic jin\u00e9ho ne\u017e se stejn\u011b obr\u00e1tit na soud.<\/p>\n<p>Nab\u00edz\u00ed se proto ot\u00e1zka, zda by pro efektivn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f nebylo do budoucna vhodn\u00e9 roz\u0161\u00ed\u0159it okruh mimosoudn\u00edch org\u00e1n\u016f opr\u00e1vn\u011bn\u00fdch rovnou rozhodovat. <em>\u201eFinan\u010dn\u00ed arbitr, \u010cT\u00da a ER\u00da v \u0159ad\u011b situac\u00ed rozhodovat mohou, \u010cOI ve sv\u011b\u0159en\u00fdch oblastech nikoliv. Nem\u011bl by v\u0161ak b\u00fdt probl\u00e9m, aby i ona tuto pravomoc z\u00edskala,\u201c<\/em> konstatuje Eduarda Hek\u0161ov\u00e1. A na p\u0159\u00edkladu popisuje: <em>\u201eInstituce finan\u010dn\u00edho arbitra nav\u00edc dlouhodob\u011b ukazuje, \u017ee odborn\u011b vybaven\u00fd rozhodovac\u00ed org\u00e1n dok\u00e1\u017ee dan\u00e9 odv\u011btv\u00ed celkov\u011b pozvednout.\u201c<\/em><\/p>\n<p><strong>Text a foto: dTest<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; U\u017e <\/p>\n","protected":false},"author":2,"featured_media":214989,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2021\/02\/04\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/214987"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=214987"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/214987\/revisions"}],"predecessor-version":[{"id":214990,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/214987\/revisions\/214990"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/214989"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=214987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=214987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=214987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}