{"id":211131,"date":"2020-12-17T13:42:09","date_gmt":"2020-12-17T12:42:09","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=211131"},"modified":"2020-12-17T13:42:09","modified_gmt":"2020-12-17T12:42:09","slug":"evropske-spotrebitelske-centrum-penize-za-nedorucene-darky-lze-ziskat-zpet","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=211131","title":{"rendered":"EVROPSK\u00c9 SPOT\u0158EBITELSK\u00c9 CENTRUM: Pen\u00edze za nedoru\u010den\u00e9 d\u00e1rky lze z\u00edskat zp\u011bt"},"content":{"rendered":"

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Pokud internetov\u00fd prodejce v\u010das nedod\u00e1 objednan\u00e9 v\u00e1no\u010dn\u00ed d\u00e1rky zaplacen\u00e9 online kartou a nevr\u00e1t\u00ed pen\u00edze, m\u016f\u017ee nakupuj\u00edc\u00edm pomoci n\u00e1stroj zvan\u00fd chargeback. Banka spot\u0159ebitele obrazn\u011b \u0159e\u010deno st\u00e1hne \u010d\u00e1stku od banky prodejce, pokud neprok\u00e1\u017ee, \u017ee zbo\u017e\u00ed doru\u010dil.<\/h6>\n

\"\"Zku\u0161enosti Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra ukazuj\u00ed, \u017ee banky sv\u00fdm klient\u016fm mnohdy vych\u00e1zej\u00ed vst\u0159\u00edc, i kdy\u017e k proveden\u00ed chargebacku nejsou povinov\u00e1ny z\u00e1konem. Podobn\u00fd postup pro vracen\u00ed plateb po poru\u0161en\u00ed smlouvy funguje i u n\u011bkter\u00fdch elektronick\u00fdch platebn\u00edch syst\u00e9m\u016f. P\u0159i platb\u011b p\u0159evodem mezi bankovn\u00edmi \u00fa\u010dty ale takovou pomoc o\u010dek\u00e1vat nelze.<\/p>\n

“N\u011bkdy si spot\u0159ebitel\u00e9 neov\u011b\u0159\u00ed, od koho nakupuj\u00ed a zaplat\u00ed rizikov\u00e9mu e-shopu. Nebo n\u011bkte\u0159\u00ed men\u0161\u00ed, jinak f\u00e9rov\u00ed prodejci mohou m\u00edt probl\u00e9my kv\u016fli vysok\u00e9mu po\u010dtu objedn\u00e1vek, nedoru\u010duj\u00ed zbo\u017e\u00ed v uveden\u00fdch term\u00ednech a nest\u00edhaj\u00ed ani vracet pen\u00edze. Pokud spot\u0159ebitel\u00e9 zaplatili kartou nebo prost\u0159ednictv\u00edm elektronick\u00e9ho platebn\u00edho syst\u00e9mu, resp. elektronick\u00e9 pen\u011b\u017eenky, je zde mo\u017enost z\u00edskat sv\u00e9 pen\u00edze zp\u011bt,”<\/em> \u0159\u00edk\u00e1 Ond\u0159ej Tichota z Evropsk\u00e9ho spot\u0159ebitelsk\u00e9ho centra, kter\u00e9 pom\u00e1h\u00e1 \u0159e\u0161it n\u00e1roky v\u016f\u010di obchodn\u00edk\u016fm z jin\u00fdch zem\u00ed EU, Velk\u00e9 Brit\u00e1nie, Norska a Islandu.<\/p>\n

Je vhodn\u00e9 obr\u00e1tit se na odd\u011blen\u00ed reklamac\u00ed plateb banky vyd\u00e1vaj\u00edc\u00ed karty, proto\u017ee b\u011b\u017en\u00ed zam\u011bstnanci pobo\u010dek nemus\u00ed b\u00fdt v\u017edy informov\u00e1ni o chargebacku, kter\u00fd je n\u00e1strojem karetn\u00edch asociac\u00ed. Pokud jde o syst\u00e9my elektronick\u00fdch pen\u011b\u017eenek, pomoci m\u016f\u017ee z\u00e1kaznick\u00e1 podpora.<\/p>\n

“N\u011bkdy banky provedou chargeback i v p\u0159\u00edpad\u011b, kdy prodejce odm\u00edt\u00e1 odpov\u011bdnost za dod\u00e1n\u00ed jin\u00e9ho ne\u017e objednan\u00e9ho zbo\u017e\u00ed. Spot\u0159ebitel\u00e9 by m\u011bli m\u00edt p\u0159ipraven\u00e9 podklady pro vydavatele karty, v\u010detn\u011b objedn\u00e1vky, faktury a komunikace s prodejcem,”<\/em> \u0159\u00edk\u00e1 Ond\u0159ej Tichota a dod\u00e1v\u00e1: “V\u017edy je dobr\u00e9 si rozbalov\u00e1n\u00ed z\u00e1silky nafotit nebo nato\u010dit. Takov\u00fd z\u00e1znam se m\u016f\u017ee hodit tak\u00e9, kdy\u017e je zbo\u017e\u00ed dod\u00e1no po\u0161kozen\u00e9.”<\/em><\/p>\n

Obvykle nelze z\u00edskat pen\u00edze zp\u011bt po platb\u011b bankovn\u00edm p\u0159evodem. \u201eProto podvodn\u00edci obvykle vy\u017eaduj\u00ed platby bankovn\u00edm p\u0159evodem. Tak doporu\u010dujeme platit jen u e-shop\u016f, kter\u00e9 spot\u0159ebitel zn\u00e1, nebo kter\u00e9 si dob\u0159e prov\u011b\u0159il,” uv\u00e1d\u00ed Ond\u0159ej Tichota z ESC \u010cR. K prov\u011b\u0159en\u00ed prodejce poslou\u017e\u00ed n\u00e1vod na www.evropskyspotrebitel.cz\/podvod<\/strong><\/a>.<\/p>\n

Mo\u017en\u00e9 probl\u00e9my s on-line obchodn\u00edky lze vy\u0159e\u0161it sm\u00edrn\u011b prost\u0159ednictv\u00edm platformy ODR pro spor\u016f on-line<\/strong><\/a>. Pokud m\u00e1 spot\u0159ebitel p\u0159eshrani\u010dn\u00ed spor s obchodn\u00edkem z jin\u00e9 zem\u011b EU, Spojen\u00e9ho kr\u00e1lovstv\u00ed, Norska nebo Islandu, m\u016f\u017ee vyu\u017e\u00edt bezplatn\u00e9 pomoci s\u00edt\u011b evropsk\u00fdch spot\u0159ebitelsk\u00fdch center (ECC-Net). 30 center oslavilo 15 let pomoci evropsk\u00fdm spot\u0159ebitel\u016fm. Jsou financov\u00e1na Evropskou komis\u00ed a z\u00fa\u010dastn\u011bn\u00fdmi st\u00e1ty.<\/p>\n

Text a foto: (tzesc)<\/strong><\/p>\n

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