{"id":210851,"date":"2020-12-14T09:01:12","date_gmt":"2020-12-14T08:01:12","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=210851"},"modified":"2020-12-14T09:01:12","modified_gmt":"2020-12-14T08:01:12","slug":"tz-dtest-na-co-si-davat-pozor-pri-online-nakupech-zbozi-a-potravin","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=210851","title":{"rendered":"TZ dTest: Na co si d\u00e1vat pozor p\u0159i online n\u00e1kupech zbo\u017e\u00ed a potravin"},"content":{"rendered":"

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V uplynul\u00fdch t\u00fddnech a m\u011bs\u00edc\u00edch do\u0161lo k podstatn\u00e9mu n\u00e1r\u016fstu n\u00e1kup\u016f p\u0159es internet. Zna\u010dn\u00e1 \u010d\u00e1st kamenn\u00fdch obchod\u016f byla toti\u017e pom\u011brn\u011b dlouhou dobu uzav\u0159ena, jin\u00e9 sice prod\u00e1vat mohly, nakupuj\u00edc\u00ed v\u0161ak p\u0159esto volili objedn\u00e1vku zbo\u017e\u00ed, kter\u00e9 jim p\u0159iveze kur\u00fdr a\u017e dom\u016f, aby co nejv\u00edce omezili kontakt s jin\u00fdmi lidmi. Neseri\u00f3zn\u00ed \u010di podvodn\u00ed obchodn\u00edci v\u0161ak ani b\u011bhem epidemie nesp\u00ed, a tak je t\u0159eba m\u00edt se p\u0159i brouzd\u00e1n\u00ed po internetu na pozoru, abyste zbyte\u010dn\u011b nep\u0159i\u0161li o sv\u00e9 pen\u00edze.<\/h6>\n

\"\"Ne\u017e si vybran\u00fd v\u00fdrobek vlo\u017e\u00edte do ko\u0161\u00edku a ode\u0161lete objedn\u00e1vku, ujist\u011bte se, \u017ee jedn\u00e1te s poctiv\u00fdm prodejcem, kter\u00fd v\u00e1m zbo\u017e\u00ed skute\u010dn\u011b doru\u010d\u00ed. Pokud v dan\u00e9m e-shopu nakupujete poprv\u00e9, vyhledejte si recenze a zku\u0161enosti ostatn\u00edch z\u00e1kazn\u00edk\u016f. Jde-li o \u201ezn\u00e1mou firmu\u201c, kter\u00e1 b\u011b\u017en\u011b zbo\u017e\u00ed nedoru\u010duje a s klienty nekomunikuje, na r\u016fzn\u00fdch diskusn\u00edch f\u00f3rech naleznete popsan\u00e9 zku\u0161enosti o\u0161izen\u00fdch z\u00e1kazn\u00edk\u016f, kter\u00e9 v\u00e1s od n\u00e1kupu jist\u011b odrad\u00ed. Nav\u0161tivte tak\u00e9 webov\u00e9 str\u00e1nky \u010cesk\u00e9 obchodn\u00ed inspekce, kde naleznete seznam rizikov\u00fdch e-shop\u016f. Stejn\u011b tak m\u016f\u017eete vyu\u017e\u00edt slu\u017ebu pro ov\u011b\u0159en\u00ed d\u016fv\u011bryhodnosti e-shop\u016f dostupnou na webov\u00fdch str\u00e1nk\u00e1ch dTestu<\/strong><\/a>.<\/p>\n

Bez pov\u0161imnut\u00ed nenechte ani obchodn\u00ed podm\u00ednky e-shopu. Prvn\u00edm varovn\u00fdm sign\u00e1lem m\u016f\u017ee b\u00fdt to, \u017ee podm\u00ednky na webov\u00fdch str\u00e1nk\u00e1ch nejsou k dispozici. V takov\u00e9m p\u0159\u00edpad\u011b se n\u00e1kupu rad\u011bji vyhn\u011bte. Pokud obchodn\u00ed podm\u00ednky naleznete, informujte se, s k\u00fdm smlouvu uzav\u00edr\u00e1te, tedy kdo je prod\u00e1vaj\u00edc\u00edm, kde m\u00e1 s\u00eddlo a jak\u00e9 m\u00e1 kontaktn\u00ed \u00fadaje. Vyhnete se tak nep\u0159\u00edjemnostem p\u0159i n\u00e1sledn\u00e9m zji\u0161t\u011bn\u00ed, \u017ee prod\u00e1vaj\u00edc\u00edm je subjekt, kter\u00fd s\u00eddl\u00ed na \u00fapln\u011b jin\u00e9m kontinentu. \u201eI celkov\u00fd vzhled webov\u00fdch str\u00e1nek m\u016f\u017ee o prodejci leccos prozradit. P\u011bkn\u00fd design samoz\u0159ejm\u011b v\u017edy neznamen\u00e1, \u017ee je prodejce seri\u00f3zn\u00ed. Pokud v\u0161ak text obsahuje mnoho pravopisn\u00fdch chyb \u010di nesmysln\u00fdch v\u011bt, kter\u00e9 z\u0159ejm\u011b byly \u0161patn\u011b p\u0159elo\u017eeny do \u010de\u0161tiny, rozhodn\u011b to nezvy\u0161uje d\u016fv\u011bryhodnost e-shopu,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

St\u00e1le \u010dast\u011bji se lze tak\u00e9 setkat s prodejem zbo\u017e\u00ed prost\u0159ednictv\u00edm soci\u00e1ln\u00edch s\u00edt\u00ed, zejm\u00e9na Instagramu. N\u011bkte\u0159\u00ed drobn\u00ed obchodn\u00edci nemaj\u00ed sv\u00e9 vlastn\u00ed webov\u00e9 str\u00e1nky a prod\u00e1vaj\u00ed v\u00fdrobky pouze na t\u011bchto platform\u00e1ch. V prost\u0159ed\u00ed soci\u00e1ln\u00edch s\u00edt\u00ed je v\u0161ak t\u0159eba b\u00fdt nanejv\u00fd\u0161e obez\u0159etn\u00fd, jeliko\u017e zde vznikaj\u00ed i fale\u0161n\u00e9 profily, kter\u00e9 vyu\u017e\u00edvaj\u00ed v\u011bt\u0161\u00ed anonymitu, ne\u017e by m\u011bly na webov\u00fdch str\u00e1nk\u00e1ch. Vym\u00e1h\u00e1n\u00ed zaslan\u00fdch pen\u011bz, kdy\u017e neobdr\u017e\u00edte vytou\u017een\u00fd v\u00fdrobek, je pak velice problematick\u00e9. I p\u0159ed n\u00e1kupem na soci\u00e1ln\u00edch s\u00edt\u00edch si prov\u011b\u0159te zku\u0161enosti jin\u00fdch z\u00e1kazn\u00edk\u016f \u010di zp\u016fsob komunikace prodejce se sv\u00fdmi sleduj\u00edc\u00edmi.<\/p>\n

Rostouc\u00ed oblib\u011b \u010desk\u00fdch spot\u0159ebitel\u016f se t\u011b\u0161\u00ed i n\u00e1kup potravin p\u0159es internet. \u010c\u00edm d\u00e1l v\u00edce lid\u00ed vyu\u017e\u00edv\u00e1 online supermarkety, kter\u00e9 jim dovezou z\u00e1kladn\u00ed potraviny a\u017e dom\u016f. Z ankety, kterou uspo\u0159\u00e1dala spot\u0159ebitelsk\u00e1 organizace dTest v pr\u016fb\u011bhu listopadu na sv\u00e9m profilu na soci\u00e1ln\u00ed s\u00edti Facebook a kter\u00e9 se z\u00fa\u010dastnila p\u0159ibli\u017en\u011b stovka respondent\u016f, vyplynulo, \u017ee hlavn\u00ed motivac\u00ed k n\u00e1kupu potravin na internetu je rychlost a pohodl\u00ed. Tuto motivaci potvrdilo 78 % respondent\u016f, kte\u0159\u00ed uvedli, \u017ee ji\u017e n\u011bkdy nakupovali potraviny na internetu. Na dal\u0161\u00edch p\u0159\u00ed\u010dk\u00e1ch se um\u00edstily snaha vyhnout se b\u011b\u017en\u00fdm obchod\u016fm kv\u016fli epidemii (50 % respondent\u016f) a mo\u017enost objednat si zbo\u017e\u00ed kdykoliv (44 % respondent\u016f).<\/p>\n

\u201eNaopak za hlavn\u00ed negativa online n\u00e1kupu potravin respondenti ozna\u010dili nemo\u017enost vybrat si konkr\u00e9tn\u00ed zbo\u017e\u00ed, hlavn\u011b zeleninu, ovoce \u010di maso (52 % respondent\u016f), omezenou nab\u00eddku n\u011bkter\u00fdch skupin zbo\u017e\u00ed (48 % respondent\u016f), vy\u0161\u0161\u00ed ceny (48 % respondent\u016f) a vysok\u00e9 ceny za dovoz n\u00e1kupu (26 % respondent\u016f),\u201c<\/em> popisuje v\u00fdsledky Eduarda Hek\u0161ov\u00e1.<\/p>\n

M\u00e1 n\u00e1kup potravin n\u011bjak\u00e1 specifika? M\u016f\u017eete vadn\u00e9 zbo\u017e\u00ed reklamovat nebo odstoupit od smlouvy bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u00ed, jako je tomu p\u0159i n\u00e1kupech jin\u00e9ho zbo\u017e\u00ed p\u0159es internet? Na potraviny se nevztahuje b\u011b\u017en\u00e1 z\u00e1ruka v d\u00e9lce 24 m\u011bs\u00edc\u016f, m\u011bly by si v\u0161ak p\u0159i spr\u00e1vn\u00e9m skladov\u00e1n\u00ed udr\u017eet svou jakost po dobu vyzna\u010denou na obalu. P\u0159\u00edpadn\u011b po dobu uv\u00e1d\u011bnou na webov\u00fdch str\u00e1nk\u00e1ch online supermarketu, pokud jde o zbo\u017e\u00ed nebalen\u00e9 a rychle se kaz\u00edc\u00ed, p\u0159edev\u0161\u00edm ovoce, zeleninu a pe\u010divo.<\/p>\n

Pokud nejste s dodan\u00fdmi potravinami spokojen\u00ed, dorazilo v\u00e1m jin\u00e9 zbo\u017e\u00ed, plesniv\u00e9 ovoce \u010di zelenina nebo jste na\u0161li jinou vadu, m\u016f\u017eete uplatnit reklamaci. \u201eV r\u00e1mci realizovan\u00e9 ankety uvedlo pouze dev\u011bt procent respondent\u016f, \u017ee se p\u0159i n\u00e1kupu pravideln\u011b setk\u00e1v\u00e1 s probl\u00e9my, 75 % respondent\u016f pak ozna\u010dilo, \u017ee s probl\u00e9my se setkalo pouze v\u00fdjime\u010dn\u011b. 16 % \u00fa\u010dastn\u00edk\u016f ankety se s nedostatkem n\u00e1kupu dosud nesetkalo,\u201c<\/em> popisuje Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201eZvl\u00e1\u0161t\u011b potraviny, kter\u00e9 se rychle kaz\u00ed, je t\u0159eba reklamovat bez zbyte\u010dn\u00e9ho odkladu. U v\u011bt\u0161iny online supermarket\u016f reklamace prob\u00edh\u00e1 telefonicky \u010di e-mailem, kdy prodejci vadu pop\u00ed\u0161ete, p\u0159\u00edpadn\u011b dolo\u017e\u00edte fotografie. P\u0159i uznan\u00e9 reklamaci v\u00e1m n\u00e1sledn\u011b prod\u00e1vaj\u00edc\u00ed vr\u00e1t\u00ed pen\u00edze na platebn\u00ed \u00fa\u010det.\u201c<\/em><\/p>\n

Odstoupen\u00ed od smlouvy do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed nen\u00ed ani u potravin zcela vylou\u010deno, z\u00e1le\u017e\u00ed v\u0161ak na charakteru konkr\u00e9tn\u00edho produktu. Nen\u00ed mo\u017en\u00e9 odstoupit od smlouvy o dod\u00e1vce zbo\u017e\u00ed, kter\u00e9 podl\u00e9h\u00e1 rychl\u00e9 zk\u00e1ze (ovoce, zelenina, \u017eivo\u010di\u0161n\u00e9 produkty, ml\u00e9\u010dn\u00e9 v\u00fdrobky \u010di pe\u010divo). V p\u0159\u00edpad\u011b, \u017ee zakoup\u00edte trvanliv\u00e9 potraviny (zpravidla konzervy, d\u017eemy, balen\u00e9 o\u0159echy), pr\u00e1vo odstoupit od smlouvy nen\u00ed nijak dot\u010deno, potraviny je v\u0161ak t\u0159eba vr\u00e1tit v neporu\u0161en\u00e9m obalu. Mus\u00edte v\u0161ak po\u010d\u00edtat s t\u00edm, \u017ee uhrad\u00edte n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed zp\u011bt prodejci.<\/p>\n

Text a foto: dTest<\/strong><\/p>\n

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