{"id":210410,"date":"2020-12-09T07:55:10","date_gmt":"2020-12-09T06:55:10","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=210410"},"modified":"2020-12-09T07:55:10","modified_gmt":"2020-12-09T06:55:10","slug":"tz-dtest-co-delat-se-zasilkou-poskozenou-pri-preprave","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=210410","title":{"rendered":"TZ dTest: Co d\u011blat se z\u00e1silkou po\u0161kozenou p\u0159i p\u0159eprav\u011b"},"content":{"rendered":"

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Objedn\u00e1v\u00e1n\u00ed zbo\u017e\u00ed p\u0159es internet je \u010d\u00edm d\u00e1l roz\u0161\u00ed\u0159en\u011bj\u0161\u00ed a lze o\u010dek\u00e1vat, \u017ee v souvislosti s pandemi\u00ed nov\u00e9ho koronaviru nad\u00e1le poroste. Nav\u00edc se bl\u00ed\u017e\u00ed V\u00e1noce a s nimi souvis\u00ed po\u0159izov\u00e1n\u00ed d\u00e1rk\u016f. Co d\u011blat, pokud v\u00e1m zakoupen\u00fd v\u00fdrobek doraz\u00ed po\u0161kozen\u00fd? Jak spr\u00e1vn\u011b zabalit a poslat v\u011bc, kterou jste prodali na n\u011bkter\u00e9m z internetov\u00fdch tr\u017ei\u0161\u0165? A vy\u0159e\u0161\u00ed mo\u017en\u00fd probl\u00e9m p\u0159i zas\u00edl\u00e1n\u00ed snadno rozbitn\u00fdch v\u011bc\u00ed re\u017eim \u201ek\u0159ehk\u00e9\u201c \u010di poji\u0161t\u011bn\u00ed?<\/h6>\n

\"\"Pokud jste si objednali zbo\u017e\u00ed a p\u0159epravu zajistil prodejce, odpov\u00edd\u00e1 za stav zakoupen\u00e9ho v\u00fdrobku a\u017e do okam\u017eiku, kdy jej p\u0159evezmete. Proto i po\u0161kozen\u00ed zp\u016fsoben\u00e9 dopravcem jde na vrub prodejce. Prohl\u00e1\u0161en\u00ed, \u017ee bal\u00edk p\u0159i\u0161el nepo\u0161kozen\u00fd, kter\u00e9 podepisujete p\u0159i jeho p\u0159evzet\u00ed, potvrzuje jen nepo\u0161kozenost vn\u011bj\u0161\u00edho obalu. Z jeho perfektn\u00edho stavu nelze vyvozovat, \u017ee stejn\u011b je na tom i obsah bal\u00edku. Ov\u0161em zjevn\u011b po\u0161kozen\u00fd bal\u00edk byste m\u011bli odm\u00edtnout p\u0159evz\u00edt.<\/p>\n

Z toho vypl\u00fdv\u00e1, \u017ee se nemus\u00edte dom\u00e1hat n\u00e1hrady \u0161kody u dopravce, ale m\u016f\u017eete zbo\u017e\u00ed reklamovat u prodejce nebo od smlouvy uzav\u0159en\u00e9 v e-shopu do 14 dn\u016f odstoupit. \u201eOv\u0161em o po\u0161kozen\u00ed byste m\u011bli dopravce informovat a reklamaci u prodejce podat co nejd\u0159\u00edve, aby ten p\u0159\u00edpadn\u011b mohl po\u017eadovat n\u00e1hradu \u0161kody po dopravci,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. A dod\u00e1v\u00e1: \u201ePokud budete zbyte\u010dn\u011b ot\u00e1let, mohlo by se v\u00e1m to v kone\u010dn\u00e9m d\u016fsledku vymst\u00edt, jeliko\u017e z\u00e1kon ukl\u00e1d\u00e1 ka\u017ed\u00e9mu, aby p\u0159edch\u00e1zel vzniku \u0161kod. Mohli byste tak n\u00e9st odpov\u011bdnost v p\u0159\u00edpad\u011b, \u017ee by kv\u016fli va\u0161\u00ed ne\u010dinnosti pozd\u011bji nemohl prodejce uplatnit reklamaci u dopravce.\u201c<\/em><\/p>\n

Pro prodejce byste m\u011bli stav zbo\u017e\u00ed zdokumentovat nap\u0159\u00edklad fotografiemi. N\u011bkte\u0159\u00ed lid\u00e9 dokonce po\u0159izuj\u00ed videoz\u00e1znam p\u0159evzet\u00ed zbo\u017e\u00ed, v\u010detn\u011b cel\u00e9ho rozbalov\u00e1n\u00ed.<\/p>\n

Jestli\u017ee se rozhodnete uplatnit reklamaci, nem\u016f\u017eete po prodejci po\u017eadovat okam\u017eit\u00e9 vr\u00e1cen\u00ed pen\u011bz. To lze n\u00e1rokovat jen tehdy, pokud by nebyla mo\u017en\u00e1 bezplatn\u00e1 oprava ani v\u00fdm\u011bna za nov\u00fd kus. Nadto m\u016f\u017ee vy\u0159\u00edzen\u00ed reklamace trvat a\u017e 30 kalend\u00e1\u0159n\u00edch dn\u00ed. V p\u0159\u00edpad\u011b, \u017ee nejste spokojeni s vy\u0159\u00edzen\u00edm reklamace, je mo\u017en\u00e9 se obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci.<\/p>\n

\u201eReklamovat zbo\u017e\u00ed u prodejce z d\u016fvodu jeho po\u0161kozen\u00ed nebo kv\u016fli tomu odstoupit od smlouvy nelze, pokud jste si dopravu zajistili sami, nez\u00e1visle na prod\u00e1vaj\u00edc\u00edm. V takov\u00e9m p\u0159\u00edpad\u011b toti\u017e prodejce za zbo\u017e\u00ed odpov\u00edd\u00e1 pouze do okam\u017eiku p\u0159ed\u00e1n\u00ed k doprav\u011b. A reklamaci vadn\u00e9ho dod\u00e1n\u00ed je tak t\u0159eba \u0159e\u0161it s dopravcem, stejn\u011b jako kdy\u017e sami pos\u00edl\u00e1te z\u00e1silku,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n

\u0158ada lid\u00ed aktu\u00e1ln\u011b vyu\u017e\u00edv\u00e1 i r\u016fzn\u00fdch online tr\u017ei\u0161\u0165 pro n\u00e1kup \u010di prodej v\u011bc\u00ed mezi fyzick\u00fdmi osobami. T\u00edmto zp\u016fsobem m\u016f\u017eete zkusit prodat t\u0159eba i nevhodn\u00fd v\u00e1no\u010dn\u00ed d\u00e1rek, kter\u00fd se v\u00e1m nepoda\u0159\u00ed vr\u00e1tit v obchod\u011b. Nemil\u00e9 v\u0161ak pro v\u00e1s bude, jestli\u017ee obdr\u017e\u00edte od kupuj\u00edc\u00edho zpr\u00e1vu, \u017ee v\u011bc do\u0161la rozbit\u00e1. Je proto d\u016fle\u017eit\u00e9 v\u017edy v\u011bci dob\u0159e zabalit, zvl\u00e1\u0161t\u011b jedn\u00e1-li se o k\u0159ehk\u00fd materi\u00e1l, jako je sklo. Je-li p\u0159edm\u011bt\u016f v\u00edce, m\u011bly by b\u00fdt zabaleny zvl\u00e1\u0161\u0165, nap\u0159\u00edklad do n\u011bkolika vrstev bublinkov\u00e9 f\u00f3lie, a upevn\u011bny ke krabici tak, aby se voln\u011b nepohybovaly. Je vhodn\u00e9 v\u011bci od sebe odd\u011blit nap\u0159\u00edklad kartonem. Voln\u00fd prostor m\u016f\u017ee b\u00fdt vypln\u011bn fixa\u010dn\u00edm materi\u00e1lem br\u00e1n\u00edc\u00edm pohybu odes\u00edlan\u00e9 v\u011bci, nap\u0159\u00edklad zmuchlan\u00fdm novinov\u00fdm pap\u00edrem. St\u011bny krabice lze oblo\u017eit t\u0159eba deskou z p\u011bnov\u00e9 hmoty nebo star\u00fdmi tlust\u0161\u00edmi tiskovinami. Mezi bazaristy je zn\u00e1m\u00e9 balen\u00ed, kdy se zbo\u017e\u00ed v\u00fd\u0161e uveden\u00fdm zp\u016fsobem zabal\u00ed do jedn\u00e9 krabice a ta se pot\u00e9 vlo\u017e\u00ed do dal\u0161\u00ed krabice, p\u0159i\u010dem\u017e prostor mezi ob\u011bma krabicemi obsahuje v\u00fdpl\u0148. Samoz\u0159ejmost\u00ed je pak d\u016fkladn\u00e9 v\u00edcen\u00e1sobn\u00e9 p\u0159elepen\u00ed bal\u00edku.<\/p>\n

Pokud toti\u017e nen\u00ed zbo\u017e\u00ed \u0159\u00e1dn\u011b zabalen\u00e9, odes\u00edlateli nepom\u016f\u017ee p\u0159i dom\u00e1h\u00e1n\u00ed se n\u00e1hrady \u0161kody ani to, \u017ee si sjednal a zaplatil doru\u010den\u00ed z\u00e1silky v re\u017eimu \u201ek\u0159ehk\u00e9\u201c. Nav\u00edc n\u011bkter\u00e9 spole\u010dnosti v\u00fdslovn\u011b vylu\u010duj\u00ed z dopravy k\u0159ehk\u00e9 v\u011bci, \u010d\u00edm\u017e d\u016fle\u017eitost zabalen\u00ed je\u0161t\u011b vzroste. Stejn\u011b tak v\u00e1m nemus\u00ed b\u00fdt nic platn\u00e9 ani sjedn\u00e1n\u00ed poji\u0161t\u011bn\u00ed, kdy\u017e z\u00e1silku \u0159\u00e1dn\u011b nezabal\u00edte.<\/p>\n

Reklamovat po\u0161kozen\u00ed z\u00e1silky je zapot\u0159eb\u00ed ve lh\u016ft\u00e1ch stanoven\u00fdch dopravcem, ty \u010din\u00ed zpravidla jen n\u011bkolik m\u00e1lo dn\u00ed. \u201ePokud dopravce nevyhov\u00ed reklamaci k va\u0161\u00ed spokojenosti, tedy jste p\u0159esv\u011bd\u010deni o tom, \u017ee jste v\u011bc zabalili spr\u00e1vn\u011b, nebo nap\u0159\u00edklad nesouhlas\u00edte s v\u00fd\u0161\u00ed n\u00e1hrady \u0161kody, m\u016f\u017eete se obr\u00e1tit na \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad, kter\u00fd je p\u0159\u00edslu\u0161n\u00fd k dozoru nad po\u0161tovn\u00edmi slu\u017ebami,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1. A uzav\u00edr\u00e1: \u201eMus\u00edte tak u\u010dinit ve lh\u016ft\u011b do jednoho m\u011bs\u00edce ode dne doru\u010den\u00ed vy\u0159\u00edzen\u00ed reklamace nebo ode dne, kdy m\u011bla b\u00fdt reklamace vy\u0159\u00edzena. Zda byla z\u00e1silka \u0159\u00e1dn\u011b zabalena a jak do\u0161lo k jej\u00edmu po\u0161kozen\u00ed, v p\u0159\u00edpad\u011b pochybnost\u00ed zji\u0161\u0165uje soudn\u00ed znalec. Ten m\u016f\u017ee b\u00fdt ostatn\u011b osloven ji\u017e b\u011bhem reklamace u dopravce.\u201c<\/em><\/p>\n

Text a foto: dTest<\/strong><\/p>\n

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