{"id":208907,"date":"2020-11-23T07:28:52","date_gmt":"2020-11-23T06:28:52","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=208907"},"modified":"2020-11-23T07:28:52","modified_gmt":"2020-11-23T06:28:52","slug":"tz-dtest-jak-postupovat-pri-reklamaci-nekvalitniho-internetoveho-pripojeni","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=208907","title":{"rendered":"TZ dTest: Jak postupovat p\u0159i reklamaci nekvalitn\u00edho internetov\u00e9ho p\u0159ipojen\u00ed"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-208910 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed.png\" alt=\"\" width=\"800\" height=\"800\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed.png 800w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-150x150.png 150w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-300x300.png 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-768x768.png 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-357x357.png 357w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-483x483.png 483w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/dtest-p\u0159ipojen\u00ed-210x210.png 210w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>Spot\u0159ebitelsk\u00e1 poradna dTestu se v uplynul\u00fdch m\u011bs\u00edc\u00edch opakovan\u011b zab\u00fdvala st\u00ed\u017enostmi na nekvalitn\u00ed internetov\u00e9 p\u0159ipojen\u00ed a s nimi souvisej\u00edc\u00edmi dotazy na zm\u011bnu jeho poskytovatele. Zlob\u00ed i v\u00e1s internetov\u00e9 p\u0159ipojen\u00ed? Zaznamen\u00e1v\u00e1te jeho \u010dast\u00e9 v\u00fdpadky? Komplikuje v\u00e1m to pr\u00e1ci z domova \u010di distan\u010dn\u00ed v\u00fduku? Nem\u016f\u017eete si neru\u0161en\u011b u\u017e\u00edvat sv\u00e9 obl\u00edben\u00e9 seri\u00e1ly a videohovory s p\u0159\u00e1teli? Pod\u00edvejte se, na co m\u00e1te pr\u00e1vo a jak m\u016f\u017eete tuto situaci \u0159e\u0161it.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Nedostatky internetov\u00e9ho p\u0159ipojen\u00ed m\u016f\u017eete reklamovat, a to do dvou m\u011bs\u00edc\u016f od vadn\u00e9ho poskytnut\u00ed slu\u017eby, jinak toto pr\u00e1vo zanikne. Poskytovatel m\u00e1 povinnost va\u0161i reklamaci vy\u0159\u00eddit bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji v\u0161ak do jednoho m\u011bs\u00edce ode dne jej\u00edho doru\u010den\u00ed. Pouze v p\u0159\u00edpad\u011b, \u017ee vy\u0159\u00edzen\u00ed reklamace vy\u017eaduje projedn\u00e1n\u00ed se zahrani\u010dn\u00edm poskytovatelem, m\u00e1 na to o jeden m\u011bs\u00edc v\u00edce. Pokud jste mohli poskytovanou slu\u017ebu vyu\u017e\u00edt jenom \u010d\u00e1ste\u010dn\u011b \u010di dokonce v\u016fbec kv\u016fli probl\u00e9m\u016fm na stran\u011b poskytovatele, je povinen z\u00e1vadu odstranit a p\u0159im\u011b\u0159en\u011b v\u00e1m sn\u00ed\u017eit cenu. M\u016f\u017eete se tak\u00e9 dohodnout na poskytnut\u00ed slu\u017eby n\u00e1hradn\u00edm zp\u016fsobem.<\/p>\n<p><em>\u201eV p\u0159\u00edpad\u011b v\u00fdskytu probl\u00e9mu s internetov\u00fdm p\u0159ipojen\u00edm doporu\u010dujeme okam\u017eit\u011b kontaktovat poskytovatele a nedostatky mu nahl\u00e1sit. Vhodn\u00e9 je t\u00e9\u017e \u0161patn\u00e9 p\u0159ipojen\u00ed zdokumentovat, nap\u0159\u00edklad sn\u00edmky \u010di z\u00e1znamem obrazovky nebo displeje, p\u0159\u00edpadn\u011b proveden\u00fdmi testy rychlosti p\u0159ipojen\u00ed,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: <em>\u201ePoskytovatel v\u0161ak nen\u00ed odpov\u011bdn\u00fd za \u0161kodu, kter\u00e1 v\u00e1m v d\u016fsledku vadn\u00e9ho poskytnut\u00ed slu\u017eby vznikne. Pot\u0159ebujete-li internetov\u00e9 p\u0159ipojen\u00ed ke sv\u00e9 pr\u00e1ci, myslete v\u017edy na z\u00e1lo\u017en\u00ed \u0159e\u0161en\u00ed \u2013 n\u00e1hrady u\u0161l\u00e9ho zisku za v\u00fdpadky internetu se toti\u017e nedo\u010dk\u00e1te.\u201c<\/em><\/p>\n<p>V p\u0159\u00edpad\u011b, \u017ee je va\u0161e internetov\u00e9 p\u0159ipojen\u00ed opravdu nestabiln\u00ed nebo nejste spokojeni s jeho cenou, m\u016f\u017eete uva\u017eovat i o zm\u011bn\u011b poskytovatele. Pokud m\u00e1te uzav\u0159enou smlouvu na dobu neur\u010ditou, jej\u00ed v\u00fdpov\u011b\u010f nesm\u00ed b\u00fdt spojena s \u017e\u00e1dn\u00fdmi sankcemi. Zpravidla v\u0161ak b\u00fdvaj\u00ed smlouvy uzav\u00edr\u00e1ny na dobu ur\u010ditou, v takov\u00e9m p\u0159\u00edpad\u011b se rozli\u0161uj\u00ed dv\u011b situace. Pokud jste spot\u0159ebitel \u010di podnikaj\u00edc\u00ed fyzick\u00e1 osoba a vypov\u00edte smlouvu do t\u0159\u00ed m\u011bs\u00edc\u016f od jej\u00edho uzav\u0159en\u00ed, m\u016f\u017ee po v\u00e1s poskytovatel cht\u00edt doplatit nejv\u00fd\u0161e p\u011bt procent sou\u010dtu m\u011bs\u00ed\u010dn\u00edch pau\u0161\u00e1l\u016f zb\u00fdvaj\u00edc\u00edch do konce sjednan\u00e9 doby trv\u00e1n\u00ed smlouvy. Pokud smlouvu ukon\u010d\u00edte a\u017e po uplynut\u00ed t\u0159\u00ed m\u011bs\u00edc\u016f od jej\u00edho uzav\u0159en\u00ed, m\u016f\u017eete odej\u00edt zcela bez dal\u0161\u00edch poplatk\u016f.<\/p>\n<p><em>\u201eP\u0159i p\u0159ed\u010dasn\u00e9m ukon\u010den\u00ed smlouvy na dobu ur\u010ditou po v\u00e1s m\u016f\u017ee poskytovatel po\u017eadovat i \u00fahradu n\u00e1klad\u016f spojen\u00fdch s koncov\u00fdm za\u0159\u00edzen\u00edm, kter\u00e9 v\u00e1m poskytnul za zv\u00fdhodn\u011bn\u00fdch podm\u00ednek. Pokud jste tedy p\u0159i sjedn\u00e1n\u00ed slu\u017eby z\u00edskali nap\u0159\u00edklad WiFi router se slevou a smlouvu ukon\u010d\u00edte d\u0159\u00edve, ne\u017e bylo smluveno, zpravidla budete muset doplatit plnou cenu za toto za\u0159\u00edzen\u00ed,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>U smluv uzav\u00edran\u00fdch pr\u00e1vnick\u00fdmi osobami, jako je t\u0159eba spole\u010dnost s ru\u010den\u00edm omezen\u00fdm, je situace odli\u0161n\u00e1. Sankce za jejich p\u0159ed\u010dasn\u00e9 ukon\u010den\u00ed b\u00fdvaj\u00ed zpravidla ve smlouv\u011b \u010di obchodn\u00edch podm\u00ednk\u00e1ch zahrnuty a jejich v\u00fd\u0161e nen\u00ed z\u00e1konem limitov\u00e1na tak jako v p\u0159\u00edpad\u011b spot\u0159ebitel\u016f \u010di \u017eivnostn\u00edk\u016f.<\/p>\n<p>A co m\u016f\u017eete ud\u011blat se star\u00fdm za\u0159\u00edzen\u00edm p\u0159i ukon\u010den\u00ed smlouvy? \u201e<em>Z\u00e1le\u017e\u00ed, zda jste si WiFi router \u010di modem zakoupili, nebo v\u00e1m jej poskytovatel pronajal. Pokud m\u00e1te za\u0159\u00edzen\u00ed pronajat\u00e9, je nutn\u00e9 ho vr\u00e1tit. P\u0159i odevzd\u00e1n\u00ed si nechte vystavit potvrzen\u00ed o jeho vr\u00e1cen\u00ed, abyste se vyhnuli p\u0159\u00edpadn\u00e9mu pozd\u011bj\u0161\u00edmu nedorozum\u011bn\u00ed. V p\u0159\u00edpad\u011b, \u017ee jste si modem zakoupili, z\u016fstane v\u00e1m i po ukon\u010den\u00ed smlouvy. Pokud jste jej v\u0161ak z\u00edskali za zv\u00fdhodn\u011bnou cenu, pravd\u011bpodobn\u011b jej budete muset doplatit, jak ji\u017e bylo zm\u00edn\u011bno v\u00fd\u0161e,<\/em>\u201c uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n<p><strong>Text a foto: dTest<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Spot\u0159ebitelsk\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":208911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/11\/23\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/208907"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=208907"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/208907\/revisions"}],"predecessor-version":[{"id":208912,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/208907\/revisions\/208912"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/208911"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=208907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=208907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=208907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}