{"id":207195,"date":"2020-11-03T12:52:37","date_gmt":"2020-11-03T11:52:37","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=207195"},"modified":"2020-11-03T12:52:37","modified_gmt":"2020-11-03T11:52:37","slug":"ceska-obchodni-inspekce-jak-na-reklamace-v-dobe-uzavrenych-prodejen","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=207195","title":{"rendered":"\u010cESK\u00c1 OBCHODN\u00cd INSPEKCE: Jak na reklamace v dob\u011b uzav\u0159en\u00fdch prodejen"},"content":{"rendered":"

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Spot\u0159ebitel\u016fm v dob\u011b nouzov\u00e9ho stavu doporu\u010dujeme, aby postupovali p\u0159edev\u0161\u00edm s ohledem na vlastn\u00ed zdrav\u00ed a zdrav\u00ed dal\u0161\u00edch osob. Vy\u0159izov\u00e1n\u00ed z\u00e1le\u017eitost\u00ed, kter\u00e9 nejsou naprosto nezbytn\u011b nutn\u00e9, doporu\u010dujeme odlo\u017eit na dobu po uklidn\u011bn\u00ed situace, kdy se provoz podnikatel\u016f vr\u00e1t\u00ed do b\u011b\u017en\u00e9ho re\u017eimu. P\u0159esto \u0159ada spot\u0159ebitel\u016f \u0159e\u0161\u00ed situaci, kdy brzy uplyne dvoulet\u00e1 lh\u016fta a provozovna, ve kter\u00e9 vadn\u00e9 zbo\u017e\u00ed zakoupili (boty, elektronika\u2026), je do\u010dasn\u011b uzav\u0159ena.<\/h6>\n
Uplat\u0148ov\u00e1n\u00ed reklamac\u00ed<\/h6>\n

Krizov\u00e1 opat\u0159en\u00ed problematiku uplat\u0148ov\u00e1n\u00ed a vy\u0159izov\u00e1n\u00ed reklamac\u00ed specificky neupravuj\u00ed. P\u0159i v\u00fdkonu pr\u00e1v v dob\u011b nouzov\u00e9ho stavu by k sob\u011b \u00fa\u010dastn\u00edci smluvn\u00edho vztahu m\u011bli p\u0159istupovat ohledupln\u011b, s trp\u011blivost\u00ed a p\u0159ihl\u00e9dnut\u00edm k mimo\u0159\u00e1dn\u00e9 situaci, v n\u00ed\u017e se druh\u00e1 strana m\u016f\u017ee nach\u00e1zet, nap\u0159. v souvislosti s nucen\u00fdm uzav\u0159en\u00edm provozu, nedostatkem zam\u011bstnanc\u016f, kte\u0159\u00ed mus\u00ed doma hl\u00eddat d\u011bti, jsou v karant\u00e9n\u011b apod.<\/p>\n

Jak te\u010f maj\u00ed postupovat z\u00e1kazn\u00edci, pokud cht\u011bj\u00ed zbo\u017e\u00ed reklamovat?<\/h6>\n

Pokud se nejedn\u00e1 o zbo\u017e\u00ed, u kter\u00e9ho vypr\u0161\u00ed dvoulet\u00e1 lh\u016fta na uplatn\u011bn\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed (tj. \u201ereklamace\u201c), p\u0159\u00edpadn\u011b nen\u00ed nezbytn\u011b pot\u0159ebn\u00e9 pro spot\u0159ebitele, m\u011bl by p\u0159edev\u0161\u00edm ka\u017ed\u00fd myslet na sv\u00e9 zdrav\u00ed a reklamaci \u0159e\u0161it a\u017e v okam\u017eiku, kdy se situace v zemi zlep\u0161\u00ed a provozovna bude m\u00edt otev\u0159eno.<\/p>\n

\u2022 Kdy\u017e zbo\u017e\u00ed nezbytn\u011b pot\u0159ebuji<\/strong><\/p>\n

Pokud se jedn\u00e1 o reklamaci zbo\u017e\u00ed, kter\u00e9 je nezbytn\u011b nutn\u00e9, m\u011bl by spot\u0159ebitel kontaktovat prodejce telefonicky \u010di emailem a domluvit se s n\u00edm, jak zbo\u017e\u00ed k reklamaci p\u0159edat (lze t\u00e9\u017e zaslat z\u00e1silkovou slu\u017ebou, nap\u0159. \u010cesk\u00e1 po\u0161ta funguje).<\/p>\n

\u2022 Kdy\u017e mi m\u00e1 vypr\u0161et dvoulet\u00e1 lh\u016fta<\/strong><\/p>\n

Pokud se jedn\u00e1 o reklamaci zbo\u017e\u00ed, kde hroz\u00ed v nejbli\u017e\u0161\u00ed dob\u011b vypr\u0161en\u00ed dvoulet\u00e9 lh\u016fty, m\u011bl by spot\u0159ebitel v r\u00e1mci lh\u016fty v\u010das kontaktovat prodejce (telefonicky, \u010di e-mailem) a domluvit se s n\u00edm, kdy a jak\u00fdm zp\u016fsobem (osobn\u011b \u010di p\u0159es dopravce) zbo\u017e\u00ed k reklamaci doru\u010d\u00ed.<\/p>\n

Rozhodn\u011b by se nem\u011blo st\u00e1t, \u017ee prodejce odk\u00e1\u017ee spot\u0159ebitele a\u017e na okam\u017eik, kdy provozovna bude v b\u011b\u017en\u00e9m provozu, n\u00e1sledn\u011b pak jin\u00fd zam\u011bstnanec spot\u0159ebitele odm\u00edtne s t\u00edm, \u017ee lh\u016fta vypr\u0161ela. Doporu\u010dujeme spot\u0159ebiteli, aby tento p\u0159\u00edpadn\u00fd \u201ep\u0159\u00edslib\u201c, \u017ee se v\u0161e vy\u0159e\u0161\u00ed v dob\u011b, kdy provozovna bude moci op\u011bt otev\u0159\u00edt, zaslal t\u0159eba e-mailem spot\u0159ebiteli, aby ten m\u011bl d\u016fkaz, \u017ee se takto domluvili.<\/p>\n

\u2022 Kdy\u017e prodejce v\u016fbec nekomunikuje<\/strong><\/p>\n

V takov\u00e9m p\u0159\u00edpad\u011b je ide\u00e1ln\u00ed reklamaci i se zbo\u017e\u00edm odeslat na s\u00eddlo prod\u00e1vaj\u00edc\u00edho po\u0161tou.<\/p>\n

Na druhou stranu nap\u0159. \u0161ikan\u00f3zn\u00ed trv\u00e1n\u00ed na vy\u0159izov\u00e1n\u00ed reklamac\u00ed spot\u0159ebn\u00edho zbo\u017e\u00ed, kter\u00e9 nen\u00ed nepostradateln\u00e9, v b\u011b\u017en\u00fdch lh\u016ft\u00e1ch a odstupov\u00e1n\u00ed od smlouvy v p\u0159\u00edpad\u011b, \u017ee z d\u016fvodu nouzov\u00e9ho stavu nemohla b\u00fdt reklamace vy\u0159\u00edzena, m\u016f\u017ee m\u00edt povahu jedn\u00e1n\u00ed v rozporu s dobr\u00fdmi mravy, kter\u00e9mu nen\u00ed p\u0159izn\u00e1na pr\u00e1vn\u00ed ochrana. \u0160ikan\u00f3zn\u00ed v\u00fdkon pr\u00e1va, nebo jin\u00fd postup v rozporu s dobr\u00fdmi mravy, nepo\u017e\u00edv\u00e1 pr\u00e1vn\u00ed ochrany, takov\u00e9 jedn\u00e1n\u00ed nem\u00e1 pr\u00e1vn\u00ed \u00fa\u010dinky.<\/p>\n

Dal\u0161\u00ed slu\u017eby, kter\u00e9 nen\u00ed v dob\u011b nouzov\u00e9ho stavu mo\u017en\u00e9 poskytovat<\/h6>\n

Na z\u00e1klad\u011b krizov\u00fdch opat\u0159en\u00ed plat\u00ed \u0159ada z\u00e1kaz\u016f a omezen\u00ed v oblasti kulturn\u00edch, sportovn\u00edch a dal\u0161\u00edch akc\u00ed a v provozu maloobchodu.<\/p>\n

V p\u0159\u00edpad\u011b, \u017ee na z\u00e1klad\u011b krizov\u00e9ho opat\u0159en\u00ed nen\u00ed mo\u017en\u00e9, aby byl spln\u011bn z\u00e1vazek ze smlouvy v\u010das, jedn\u00e1 se o z\u00e1sah tzv. vy\u0161\u0161\u00ed moci. Takov\u00e9 situace mohou b\u00fdt nap\u0159. n\u00e1sleduj\u00edc\u00ed:<\/p>\n

\u2022 Zakoupen\u00ed vstupenky do divadla, kter\u00e9 bylo zru\u0161eno;<\/p>\n

\u2022 Zamluven\u00ed knihy k vyp\u016fj\u010den\u00ed v knihovn\u011b, kter\u00e1 je uzav\u0159ena;<\/p>\n

\u2022 Zakoupen\u00ed degusta\u010dn\u00ed menu v restauraci, kter\u00e1 nen\u00ed v provozu;<\/p>\n

\u2022 P\u0159edplacen\u00ed slu\u017eby fitness-tren\u00e9ra v posilovn\u011b na dobu, kdy je posilovna uzav\u0159ena, atd.<\/p>\n

V takov\u00e9m p\u0159\u00edpad\u011b neodpov\u00edd\u00e1 smluvn\u00ed strana, kter\u00e1 se dostane do prodlen\u00ed s pln\u011bn\u00edm z\u00e1vazku (nap\u0159. divadlo, restaurace, tren\u00e9r), za \u0161kodu, kter\u00e1 druh\u00e9 stran\u011b v d\u016fsledku prodlen\u00ed vznikne (nap\u0159. \u0161koda na nevyu\u017eit\u00e9m zaplacen\u00e9m hotelu \u010di vlakov\u00e9 j\u00edzdence, po\u0159\u00edzen\u00e9 v souvislosti s pl\u00e1novanou n\u00e1v\u0161t\u011bvou divadla v ciz\u00edm m\u011bst\u011b, nebo ve\u010de\u0159e zakoupen\u00e1 nam\u00edsto zru\u0161en\u00e9ho degusta\u010dn\u00edho menu atd.).<\/p>\n

P\u0159i vzniku prodlen\u00ed je obecn\u011b zachov\u00e1no pr\u00e1vo smluvn\u00ed strany, kter\u00e1 v prodlen\u00ed nen\u00ed, aby od smlouvy po marn\u00e9m uplynut\u00ed dodate\u010dn\u00e9 lh\u016fty ke spln\u011bn\u00ed z\u00e1vazku odstoupila a dom\u00e1hala se vr\u00e1cen\u00ed ji\u017e zaplacen\u00e9ho pln\u011bn\u00ed.<\/p>\n

P\u0159i v\u00fdkonu pr\u00e1v v dob\u011b nouzov\u00e9ho stavu by k sob\u011b \u00fa\u010dastn\u00edci smluvn\u00edho vztahu m\u011bli p\u0159istupovat ohledupln\u011b, s trp\u011blivost\u00ed a p\u0159ihl\u00e9dnut\u00edm k mimo\u0159\u00e1dn\u00e9 situaci, v n\u00ed\u017e se druh\u00e1 strana m\u016f\u017ee nach\u00e1zet. \u0160ikan\u00f3zn\u00ed v\u00fdkon pr\u00e1va nebo jin\u00fd postup v rozporu s dobr\u00fdmi mravy nepo\u017e\u00edv\u00e1 pr\u00e1vn\u00ed ochrany, takov\u00e9 jedn\u00e1n\u00ed nem\u00e1 pr\u00e1vn\u00ed \u00fa\u010dinky.<\/p>\n

Dal\u0161\u00ed rady<\/h6>\n

\u010cesk\u00e1 obchodn\u00ed inspekce uv\u00e1d\u00ed dal\u0161\u00ed p\u0159\u00edklady pro spot\u0159ebitele s ohledem na aktu\u00e1ln\u00ed situaci, kter\u00e9 aktualizujeme a postupn\u011b dopl\u0148ujeme zde: www.coi.cz\/koronavirus<\/strong><\/a>.<\/p>\n

(tz\u010doi)<\/strong><\/p>\n

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