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V uplynul\u00fdch letech do\u0161lo hned k n\u011bkolika novelizac\u00edm z\u00e1kona o elektronick\u00fdch komunikac\u00edch s c\u00edlem usnadnit mobilitu z\u00e1kazn\u00edk\u016f a v\u00fdrazn\u011bji kompenzovat jejich slab\u0161\u00ed postaven\u00ed, kter\u00e9 je v tomto odv\u011btv\u00ed patrn\u011bj\u0161\u00ed ne\u017e v jin\u00fdch. Zv\u00fd\u0161en\u00ed mobility ani vy\u0161\u0161\u00ed transparentnost v\u0161ak o\u010dek\u00e1vanou sout\u011b\u017e oper\u00e1tor\u016f o z\u00e1kazn\u00edky prost\u0159ednictv\u00edm cenov\u00e9 politiky a kvality z\u00e1kaznick\u00e9ho servisu zat\u00edm p\u0159\u00edli\u0161 nep\u0159inesly. P\u0159esto mobiln\u00ed trh vykazuje ur\u010dit\u00e1 zlep\u0161en\u00ed \u2013 jsou na n\u011bm pro z\u00e1kazn\u00edky zaj\u00edmav\u011bj\u0161\u00ed nab\u00eddky, objevuj\u00ed se neomezen\u00e9 tarify \u010di tarify s vy\u0161\u0161\u00edm objemem mobiln\u00edch dat a ceny klesaj\u00ed. P\u0159esto nab\u00eddky oper\u00e1tor\u016f pokulh\u00e1vaj\u00ed za okoln\u00edmi zem\u011bmi, jak je vid\u011bt na p\u0159\u00edkladu Polska \u010di Rakouska, kde jsou dostupn\u00e9 srovnateln\u00e9 slu\u017eby pro b\u011b\u017en\u00e9 spot\u0159ebitele za cen\u00edkov\u00e9 ceny ni\u017e\u0161\u00ed ne\u017e v \u010cesk\u00e9 republice.<\/p>\n Jedn\u00edm z probl\u00e9m\u016f mobiln\u00edho trhu je deformace tarif\u016f zp\u016fsoben\u00e1 nab\u00eddkami velk\u00fdm z\u00e1kazn\u00edk\u016fm a od t\u011bchto nab\u00eddek odvozen\u00fdmi tarify pro rodinn\u00e9 p\u0159\u00edslu\u0161n\u00edky, neve\u0159ejn\u00fdmi skupinov\u00fdmi nab\u00eddkami a reten\u010dn\u00edmi nab\u00eddkami. \u201eDeformace tarif\u016f vytv\u00e1\u0159\u00ed zjevnou nespravedlnost v neprosp\u011bch znev\u00fdhodn\u011bn\u00fdch spot\u0159ebitel\u016f, zejm\u00e9na soci\u00e1ln\u011b slab\u00fdch dom\u00e1cnost\u00ed a senior\u016f. Nespravedlnost pak zp\u016fsobuje frustraci se v\u0161emi d\u016fsledky soci\u00e1ln\u00edmi, politick\u00fdmi i zdravotn\u00edmi, co\u017e je naprosto ne\u017e\u00e1douc\u00ed stav, ke kter\u00e9mu by m\u011bly b\u00fdt org\u00e1ny ve\u0159ejn\u00e9 spr\u00e1vy citliv\u00e9,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n Dubnov\u00e1 novela z\u00e1kona o elektronick\u00fdch komunikac\u00edch p\u0159inesla \u0159adu prvk\u016f posiluj\u00edc\u00edch ochranu spot\u0159ebitel\u016f \u2013 v\u00fdznamn\u011b urychlila p\u0159echod k jin\u00e9mu oper\u00e1torovi, prakticky zru\u0161ila smluvn\u00ed pokuty p\u0159i p\u0159ed\u010dasn\u00e9m ukon\u010den\u00ed smlouvy uzav\u0159en\u00e9 na dobu ur\u010ditou. A nejen spot\u0159ebitel\u00e9 brzy z\u00edskaj\u00ed mo\u017enost p\u0159\u00edmo na webov\u00fdch str\u00e1nk\u00e1ch \u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu porovn\u00e1vat a posuzovat r\u016fzn\u00e9 slu\u017eby v oblasti elektronick\u00fdch komunikac\u00ed z hlediska jejich ceny i kvality.<\/p>\n Podle statistik \u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu je nej\u010dast\u011bj\u0161\u00edm probl\u00e9mem mezi oper\u00e1torem a spot\u0159ebitelem obsah \u00fa\u010dastnick\u00e9 smlouvy a vlastn\u00ed vy\u00fa\u010dtov\u00e1n\u00ed poskytnut\u00fdch slu\u017eeb. \u010casto tomu nahr\u00e1vaj\u00ed sami spot\u0159ebitel\u00e9, kte\u0159\u00ed podepisuj\u00ed smlouvy, ani\u017e by si je \u0159\u00e1dn\u011b p\u0159e\u010detli. D\u016fvodem je zejm\u00e9na nep\u0159ehlednost a slo\u017eitost smluv. I proto je nezbytn\u00e9 informace pro spot\u0159ebitele zjednodu\u0161it, aby byly srozumiteln\u011bj\u0161\u00ed.<\/p>\n Prioritou Ministerstva pr\u016fmyslu a obchodu je dokon\u010den\u00ed implementace evropsk\u00e9ho kodexu pro elektronick\u00e9 komunikace, kter\u00e1 by m\u011bla \u010desk\u00fdm spot\u0159ebitel\u016fm umo\u017enit profitovat z jednotn\u00fdch pravidel z\u00e1vazn\u00fdch po cel\u00e9 Evropsk\u00e9 unii. \u201eJe nezbytn\u00e9 usilovat o to, aby tuto implementa\u010dn\u00ed novelu z\u00e1kona o elektronick\u00fdch komunikac\u00edch stihla poslaneck\u00e1 sn\u011bmovna projednat do voleb v p\u0159\u00ed\u0161t\u00edm roce,\u201c<\/em> zd\u016fraz\u0148uje Eduarda Hek\u0161ov\u00e1.<\/p>\n Aktu\u00e1ln\u011b nejv\u011bt\u0161\u00ed v\u00fdzvou pro trh je \u00fasp\u011b\u0161n\u00e9 dokon\u010den\u00ed prob\u00edhaj\u00edc\u00ed aukce kmito\u010dt\u016f pro s\u00edt\u011b p\u00e1t\u00e9 generace, kter\u00e9 by m\u011blo podpo\u0159it sout\u011b\u017e na mobiln\u00edm trhu i rychl\u00fd rozvoj nov\u00fdch s\u00edt\u00ed a technologi\u00ed. Ot\u00e1zkou je, zda aukce za nastaven\u00fdch podm\u00ednek opravdu p\u0159inese siln\u00e9ho \u010dtvrt\u00e9ho hr\u00e1\u010de, kter\u00fd by dok\u00e1zal trh rozh\u00fdbat. Pokud by se to nepoda\u0159ilo, vyvst\u00e1v\u00e1 ot\u00e1zka cenov\u00e9 regulace velkoobchodn\u00edho trhu p\u0159\u00edstupu k mobiln\u00edm slu\u017eb\u00e1m. By\u0165 se jedn\u00e1 o b\u011bh na dlouhou tra\u0165, i regulace je cestou, by\u0165 z n\u011b\u010d\u00edho pohledu nev\u00edtanou.<\/p>\n Pandemick\u00e1 situace p\u0159inesla skokov\u00e9 nav\u00fd\u0161en\u00ed popt\u00e1vky po telekomunika\u010dn\u00edch slu\u017eb\u00e1ch a oper\u00e1to\u0159i jsou v tuto chv\u00edli pod velk\u00fdm n\u00e1porem. Zd\u00e1 se ale, \u017ee technologicky to oper\u00e1to\u0159i i s\u00edt\u011b zvl\u00e1daj\u00ed. Na sou\u010dasnou pandemickou situaci reaguj\u00ed oper\u00e1to\u0159i podle vyj\u00e1d\u0159en\u00ed Asociace provozovatel\u016f mobiln\u00edch s\u00edt\u00ed zodpov\u011bdn\u011b, a to zejm\u00e9na v\u016f\u010di st\u00e1tu \u2013 nap\u0159\u00edklad bezplatn\u011b rozeslali mili\u00f3ny SMS pro podporu aplikace eRou\u0161ka, poskytli oper\u00e1tory call centra pro pomoc syst\u00e9mu Chytr\u00e9 karant\u00e9ny a pom\u00e1haj\u00ed ur\u010dit\u00e9mu po\u010dtu rodin, kter\u00e9 nedok\u00e1\u017eou zajistit online v\u00fduku d\u011btem.<\/p>\n Z\u00e1\u0161titu nad kulat\u00fdm stolem p\u0159evzal \u010dlen Rady \u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu Luk\u00e1\u0161 Zelen\u00fd, kter\u00fd k tomu uv\u00e1d\u00ed: \u201eDal jsem si za \u00fakol pracovat na tom, aby spot\u0159ebitel\u00e9 v\u011bd\u011bli, \u017ee ve slo\u017eit\u00e9 a nep\u0159ehledn\u00e9 struktu\u0159e \u010desk\u00fdch dozorov\u00fdch org\u00e1n\u016f je i \u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad. A p\u0159edev\u0161\u00edm tak\u00e9 to, \u017ee se na n\u011bj mohou s d\u016fv\u011brou obr\u00e1tit, pokud \u0159e\u0161\u00ed n\u011bjak\u00fd probl\u00e9m. A chceme-li, aby se spot\u0159ebitel\u00e9 s d\u016fv\u011brou obraceli na jak\u00fdkoliv \u00fa\u0159ad, je t\u0159eba spolupracovat s t\u011bmi, kdo jim jsou nejbl\u00ed\u017ee, tedy se spot\u0159ebitelsk\u00fdmi organizacemi, kter\u00e9 odv\u00e1d\u011bj\u00ed velice z\u00e1slu\u017enou \u010dinnost.\u201c<\/em><\/p>\n Text a foto: dTest<\/strong><\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Spot\u0159ebitelsk\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":206632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2020\/10\/27\/r\u00e1me\u010dek-dtest-kulat\u00fd-st\u016fl.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/206630"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=206630"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/206630\/revisions"}],"predecessor-version":[{"id":206633,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/206630\/revisions\/206633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/206632"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=206630"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=206630"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=206630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\"){kind=logo}
\u201eOnemocn\u011bn\u00ed covid-19 \u0161iroce rozev\u00edr\u00e1 n\u016f\u017eky ve spole\u010dnosti. Na ty, kter\u00e9 ohro\u017euje, a na ty, kter\u00fdm p\u0159in\u00e1\u0161\u00ed obrovskou p\u0159\u00edle\u017eitost. A oper\u00e1to\u0159i stoj\u00ed na t\u00e9 \u0161\u0165astn\u011bj\u0161\u00ed stran\u011b. Vzhledem ke zcela z\u00e1sadn\u00edm omezen\u00edm, kter\u00e1 p\u0159inesla a st\u00e1le p\u0159in\u00e1\u0161ej\u00ed protiepidemick\u00e1 opat\u0159en\u00ed, dnes slu\u017eby oper\u00e1tor\u016f vyu\u017e\u00edvaj\u00ed i lid\u00e9, kte\u0159\u00ed se jim dosud sp\u00ed\u0161e vyh\u00fdbali. A ti, kte\u0159\u00ed je vyu\u017e\u00edvali, je mnohdy vyu\u017e\u00edvaj\u00ed je\u0161t\u011b v\u00edce,\u201c<\/em> uv\u00e1d\u00ed Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest. Takov\u00fd skokov\u00fd n\u00e1r\u016fst popt\u00e1vky s sebou nese i velk\u00e9 v\u00fdzvy. A ty se p\u0159idaly k ji\u017e tak dramaticky rychl\u00e9mu rozvoji technologi\u00ed. V\u00fdzv\u00e1m \u010del\u00ed v\u0161echny strany \u2013 oper\u00e1to\u0159i, spot\u0159ebitel\u00e9, legislativa i dozor.<\/p>\n