{"id":206067,"date":"2020-10-21T18:21:21","date_gmt":"2020-10-21T17:21:21","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=206067"},"modified":"2020-10-21T18:21:21","modified_gmt":"2020-10-21T17:21:21","slug":"dtest-jak-postupovat-pri-reklamaci-u-mobilniho-operatora","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=206067","title":{"rendered":"dTest: Jak postupovat p\u0159i reklamaci u mobiln\u00edho oper\u00e1tora"},"content":{"rendered":"

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Vypad\u00e1v\u00e1 v\u00e1m \u010dasto internet, nem\u016f\u017eete se dovolat nebo v\u00e1m nesed\u00ed vy\u00fa\u010dtov\u00e1n\u00ed telekomunika\u010dn\u00edch slu\u017eeb? To v\u0161echno m\u016f\u017eete u sv\u00e9ho oper\u00e1tora reklamovat. Postupy pro reklamaci se ve sv\u011bt\u011b telekomunikac\u00ed v mnoha ohledech li\u0161\u00ed od t\u011bch, co zn\u00e1te v p\u0159\u00edpad\u011b b\u011b\u017en\u00e9ho spot\u0159ebn\u00edho zbo\u017e\u00ed. Jak m\u00e1 tedy reklamace slu\u017eeb \u010di vy\u00fa\u010dtov\u00e1n\u00ed u oper\u00e1tora vypadat? A na co si d\u00e1t pozor?<\/h6>\n

\"\"V prvn\u00ed \u0159ad\u011b je pot\u0159eba rozli\u0161ovat, co je a co nen\u00ed slu\u017eba elektronick\u00fdch komunikac\u00ed. Ta podle z\u00e1kona spo\u010d\u00edv\u00e1 v p\u0159enosu sign\u00e1l\u016f po s\u00edt\u00edch elektronick\u00fdch komunikac\u00ed. Oper\u00e1tor je tak zodpov\u011bdn\u00fd pouze za to, \u017ee se ze sv\u00e9ho \u010d\u00edsla dovol\u00e1te, kam pot\u0159ebujete, \u017ee m\u016f\u017eete surfovat po internetu \u010di sledovat televizi a \u017ee kvalita p\u0159enosu bude odpov\u00eddat smluvn\u00edmu ujedn\u00e1n\u00ed.<\/p>\n

\u201eNaproti tomu, pokud si koup\u00edte elektronickou j\u00edzdenku na tramvaj, nen\u00ed to oper\u00e1tor, kdo v\u00e1m slu\u017ebu poskytuje, a proto u n\u011bj v p\u0159\u00edpad\u011b probl\u00e9m\u016f nelze uplatnit reklamaci,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest, a dod\u00e1v\u00e1: \u201eStejn\u011b tomu bude p\u0159i nefunk\u010dnosti sta\u017een\u00fdch aplikac\u00ed. Ani pron\u00e1jem modemu nen\u00ed slu\u017ebou elektronick\u00fdch komunikac\u00ed a jeho reklamace se bude \u0159\u00eddit jin\u00fdmi pravidly.\u201c<\/em><\/p>\n

Reklamovat m\u016f\u017eete bu\u010f samotnou slu\u017ebu nebo jej\u00ed vy\u00fa\u010dtov\u00e1n\u00ed. Pod\u00e1n\u00ed reklamace oper\u00e1torovi mus\u00edte stihnout v z\u00e1konn\u00e9 lh\u016ft\u011b, kter\u00e1 \u010din\u00ed dva m\u011bs\u00edce od doru\u010den\u00ed reklamovan\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed nebo od vadn\u00e9ho poskytnut\u00ed slu\u017eby. Oper\u00e1tor m\u00e1 pak jeden m\u011bs\u00edc na to, aby reklamaci vy\u0159\u00eddil. Jde-li ale nap\u0159\u00edklad o roaming a oper\u00e1tor mus\u00ed vy\u00fa\u010dtov\u00e1n\u00ed projednat se zahrani\u010dn\u00edm provozovatelem, pak se lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace prodlu\u017euje je\u0161t\u011b o jeden m\u011bs\u00edc. Reklamaci pos\u00edlejte v\u017edy doporu\u010den\u00fdm dopisem s dodejkou, ve kter\u00e9m pop\u00ed\u0161ete, co p\u0159esn\u011b oper\u00e1torovi vyt\u00fdk\u00e1te a jak\u00e9 \u017e\u00e1d\u00e1te \u0159e\u0161en\u00ed.<\/p>\n

V p\u0159\u00edpad\u011b reklamace vadn\u011b poskytnut\u00e9 slu\u017eby m\u016f\u017eete \u017e\u00e1dat odstran\u011bn\u00ed z\u00e1vady a p\u0159im\u011b\u0159enou slevu z ceny. \u201eOper\u00e1tor v\u00e1m u\u017e ale nen\u00ed povinen nahradit \u0161kodu vzniklou t\u00edm, \u017ee jste nemohli telefon \u010di internet pou\u017e\u00edvat. Pot\u0159ebujete-li internetov\u00e9 p\u0159ipojen\u00ed ke sv\u00e9 pr\u00e1ci, myslete v\u017edy na z\u00e1lo\u017en\u00ed \u0159e\u0161en\u00ed \u2013 n\u00e1hrady u\u0161l\u00e9ho zisku za v\u00fdpadky internetu se toti\u017e nedo\u010dk\u00e1te,\u201c<\/em> upozor\u0148uje Eduarda Hek\u0161ov\u00e1. Pamatujte tak\u00e9, \u017ee uplatn\u011bn\u00ed reklamace nespr\u00e1vn\u00e9ho vy\u00fa\u010dtov\u00e1n\u00ed v\u00e1s nezbavuje povinnosti za slu\u017eby zaplatit. P\u0159\u00edpadn\u00fd rozd\u00edl v cen\u011b v\u00e1m oper\u00e1tor mus\u00ed vr\u00e1tit.<\/p>\n

Nejste-li spokojeni s rozhodnut\u00edm o reklamaci, m\u016f\u017eete do jednoho m\u011bs\u00edce od doru\u010den\u00ed rozhodnut\u00ed podat n\u00e1mitku \u010cesk\u00e9mu telekomunika\u010dn\u00edmu \u00fa\u0159adu. Za zah\u00e1jen\u00ed spr\u00e1vn\u00edho \u0159\u00edzen\u00ed se plat\u00ed poplatek ve v\u00fd\u0161i 100 korun, a je-li to opodstatn\u011bn\u00e9, m\u016f\u017ee \u00fa\u0159ad rozhodnout, \u017ee nemus\u00edte hradit nespr\u00e1vn\u00e9 vy\u00fa\u010dtov\u00e1n\u00ed, dokud s\u00e1m ve v\u011bci nerozhodne. Ne\u00fasp\u011bch ve spr\u00e1vn\u00edm \u0159\u00edzen\u00ed se d\u00e1 \u0159e\u0161it pod\u00e1n\u00edm rozkladu, tedy v podstat\u011b odvol\u00e1n\u00edm se proti rozhodnut\u00ed, a pot\u00e9 je\u0161t\u011b \u017ealobou u soudu. Pokud ale u \u010cesk\u00e9ho telekomunika\u010dn\u00edho \u00fa\u0159adu nepochod\u00edte, m\u016f\u017ee v\u00e1m b\u00fdt ulo\u017eena povinnost nahradit druh\u00e9 stran\u011b, tedy oper\u00e1torovi, n\u00e1klady na \u0159\u00edzen\u00ed.<\/p>\n

Pod\u00e1n\u00ed reklamace nem\u00e1 odkladn\u00fd \u00fa\u010dinek \u2013 to znamen\u00e1, \u017ee i kdy\u017e rozporujete cenu, kter\u00e1 v\u00e1m podle va\u0161eho n\u00e1zoru byla na\u00fa\u010dtov\u00e1na neopr\u00e1vn\u011bn\u011b, je t\u0159eba ji nejd\u0159\u00edve zaplatit. \u201e\u010cesk\u00fd telekomunika\u010dn\u00ed \u00fa\u0159ad ov\u0161em m\u016f\u017ee na va\u0161i \u017e\u00e1dost rozhodnout o p\u0159izn\u00e1n\u00ed odkladn\u00e9ho \u00fa\u010dinku reklamace, a to v od\u016fvodn\u011bn\u00fdch p\u0159\u00edpadech, nap\u0159\u00edklad pokud v\u00e1\u0161 tarif \u010din\u00ed 190 korun a obdr\u017e\u00edte fakturu na 50 tis\u00edc korun. Proti tomuto rozhodnut\u00ed \u00fa\u0159adu nen\u00ed odvol\u00e1n\u00ed. V p\u0159\u00edpad\u011b zam\u00edtnut\u00ed reklamace oper\u00e1torem a pod\u00e1n\u00ed n\u00e1mitky \u00fa\u0159adu mus\u00edte zaplatit, nebo podat novou \u017e\u00e1dost o odklad platby,\u201c<\/em> uzav\u00edr\u00e1 Eduarda Hek\u0161ov\u00e1.<\/p>\n

Text a foto: dTest<\/strong><\/p>\n

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