{"id":180288,"date":"2019-12-21T19:50:01","date_gmt":"2019-12-21T18:50:01","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=180288"},"modified":"2019-12-21T19:53:26","modified_gmt":"2019-12-21T18:53:26","slug":"dtest-jak-reklamovat-vadny-vanocni-darek","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=180288","title":{"rendered":"dTEST: Jak reklamovat vadn\u00fd v\u00e1no\u010dn\u00ed d\u00e1rek"},"content":{"rendered":"<figure id=\"attachment_178287\" aria-describedby=\"caption-attachment-178287\" style=\"width: 700px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-178287 size-large\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-1001x1024.png\" alt=\"\" width=\"700\" height=\"716\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-1001x1024.png 1001w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-293x300.png 293w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-768x786.png 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-349x357.png 349w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2-472x483.png 472w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/01\/d\u00e1rek-2.png 1251w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><figcaption id=\"caption-attachment-178287\" class=\"wp-caption-text\">Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h6>I v p\u0159\u00edpad\u011b v\u00e1no\u010dn\u00edho d\u00e1rku se m\u016f\u017ee st\u00e1t, \u017ee m\u00e1 n\u011bjakou vadu \u2013 bu\u010f nefunguje, jak m\u00e1, chyb\u00ed mu n\u011bkter\u00e1 \u010d\u00e1st, nebo je po\u0161kozen\u00fd. Reklamovat lze sice a\u017e do dvou let po n\u00e1kupu, mus\u00edte v\u0161ak vznikl\u00fd probl\u00e9m \u0159e\u0161it v\u010das. Jinak by prodejce va\u0161emu po\u017eadavku nemusel vyhov\u011bt. Co se t\u00fd\u010de reklamac\u00ed, ned\u011bl\u00e1 z\u00e1kon mezi e-shopy a kamenn\u00fdmi prodejnami rozd\u00edly. Je ale dobr\u00e9 v\u011bd\u011bt, na co si d\u00e1t pozor a co m\u016f\u017eete po prodejci \u017e\u00e1dat.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Co se vlastn\u011b z pohledu pr\u00e1va p\u0159i darov\u00e1n\u00ed d\u011bje? P\u0159ed\u00e1n\u00edm daru doch\u00e1z\u00ed k p\u0159eveden\u00ed vlastnick\u00e9ho pr\u00e1va z d\u00e1rce na obdarovan\u00e9ho. Ve\u0161ker\u00e1 opr\u00e1vn\u011bn\u00ed v\u016f\u010di obchodn\u00edkovi v\u0161ak vych\u00e1zej\u00ed z p\u016fvodn\u00ed kupn\u00ed smlouvy, tak\u017ee n\u00e1le\u017e\u00ed tomu, kdo d\u00e1rek koupil.<\/p>\n<p><em>\u201eReklamovat tedy m\u016f\u017ee v podstat\u011b pouze p\u016fvodn\u00ed kupuj\u00edc\u00ed, leda\u017ee by obdarovan\u00e9mu postoupil sv\u00e1 pr\u00e1va, co\u017e se prakticky ned\u011bje. V\u011bt\u0161inou obchodn\u00edci tuto z\u00e1le\u017eitost moc ne\u0159e\u0161\u00ed, pokud se prok\u00e1\u017eete \u00fa\u010dtenkou \u010di kupn\u00edm dokladem. Vyhov\u011bt v\u00e1m v\u0161ak nemus\u00ed, proto na to rad\u011bji myslete,<\/em>\u201c upozor\u0148uje Eduarda Hek\u0161ov\u00e1, \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n<p>D\u016fle\u017eit\u00e9 je tak\u00e9 nepl\u00e9st si \u201ebezd\u016fvodn\u00e9\u201c vracen\u00ed zbo\u017e\u00ed zakoupen\u00e9ho v e-shopu do 14 dn\u016f od n\u00e1kupu s uplatn\u011bn\u00edm reklamace. Reklamovat p\u016fjdete zbo\u017e\u00ed, u n\u011bho\u017e se v pr\u016fb\u011bhu 24 m\u011bs\u00edc\u016f vyskytne vada. V takov\u00e9 situaci m\u00e1te za z\u00e1kona ur\u010dit\u00e1 pr\u00e1va, kter\u00fdm se kv\u016fli tomu, \u017ee vych\u00e1zej\u00ed z vadn\u00e9ho pln\u011bn\u00ed prod\u00e1vaj\u00edc\u00edho, \u0159\u00edk\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed. Podstatn\u00e9 je, jak dlouho od zakoupen\u00ed zbo\u017e\u00ed ho p\u016fjdete reklamovat. <em>\u201eV prvn\u00edch \u0161esti m\u011bs\u00edc\u00edch toti\u017e m\u00e1te siln\u011bj\u0161\u00ed postaven\u00ed \u2013 projev\u00ed-li se v t\u00e9to dob\u011b na zbo\u017e\u00ed vada, m\u00e1 se za to, \u017ee existovala, u\u017e kdy\u017e jste v\u011bc zakoupili. Jin\u00fdmi slovy je na podnikateli, aby prok\u00e1zal bezvadnost zbo\u017e\u00ed, pokud dojde ke sporu,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1 a dod\u00e1v\u00e1: \u201e<em>Reklamovat samoz\u0159ejm\u011b m\u016f\u017eete i po p\u016fl roce, nicm\u00e9n\u011b bude na v\u00e1s, abyste prok\u00e1zali, \u017ee jste vadu nezp\u016fsobili sami.\u201c<\/em><\/p>\n<p>Vadou nemus\u00ed b\u00fdt jen nefunk\u010dnost \u010di kaz. Zbo\u017e\u00ed mus\u00ed m\u00edt vlastnosti odpov\u00eddaj\u00edc\u00ed t\u011bm, kter\u00e9 prodejce deklaroval, pop\u0159\u00edpad\u011b s v\u00e1mi konkr\u00e9tn\u011b ujednal, a kter\u00e9 m\u016f\u017eete rozumn\u011b o\u010dek\u00e1vat. Tak\u017ee pokud v\u00e1m p\u0159ist\u00e1l pod strome\u010dkem m\u00edsto objednan\u00e9ho zelen\u00e9ho svetru oran\u017eov\u00fd, \u010di snad o dv\u011b \u010d\u00edsla men\u0161\u00ed, m\u00e1te pr\u00e1vo takov\u00e9 vady reklamovat.<\/p>\n<p>O mo\u017enosti reklamace a jej\u00edm postupu byste m\u011bli b\u00fdt informov\u00e1ni ji\u017e p\u0159i n\u00e1kupu \u2013 a\u0165 zm\u00ednkou v obchodn\u00edch podm\u00ednk\u00e1ch, cedul\u00ed u pokladny nebo \u00fastn\u011b. Seri\u00f3zn\u00ed prodejci zpravidla nab\u00edzej\u00ed k reklamaci formul\u00e1\u0159. Pokud nen\u00ed k dispozici, sta\u010d\u00ed jakoukoliv formou prodejci bez odkladu ozn\u00e1mit, \u017ee uplat\u0148ujete sv\u00e1 pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed a popsat vadu v\u011bci. Zbo\u017e\u00ed m\u016f\u017eete p\u0159edat sou\u010dasn\u011b s uplatn\u011bn\u00edm reklamace, nebo a\u017e n\u00e1sledn\u011b. Prodejce m\u00e1 povinnost zbo\u017e\u00ed p\u0159ijmout a p\u00edsemn\u011b to potvrdit, tedy vystavit reklama\u010dn\u00ed protokol. Na vy\u0159\u00edzen\u00ed reklamace m\u00e1 30 kalend\u00e1\u0159n\u00edch dn\u00ed a o rozhodnut\u00ed o reklamaci v\u00e1s mus\u00ed informovat.<\/p>\n<p>V ide\u00e1ln\u00edm p\u0159\u00edpad\u011b prodejce vadu uzn\u00e1, stejn\u011b jako svou odpov\u011bdnost za ni. Pak m\u00e1te pr\u00e1vo na opravu v\u011bci, p\u0159im\u011b\u0159enou slevu nebo m\u016f\u017eete \u017e\u00e1dat dod\u00e1n\u00ed nov\u00e9 v\u011bci. Po\u017eadavek na dod\u00e1n\u00ed nov\u00e9 v\u011bci v\u0161ak nesm\u00ed b\u00fdt nep\u0159im\u011b\u0159en\u00fd.<em> \u201ePokud vadu nelze odstranit v\u00fd\u0161e uveden\u00fdmi zp\u016fsoby nebo pokud nen\u00ed mo\u017en\u00e9 v\u011bc pou\u017e\u00edvat kv\u016fli opakovan\u00e9mu v\u00fdskytu vady po oprav\u011b \u010di pro v\u011bt\u0161\u00ed po\u010det vad najednou, m\u016f\u017eete i odstoupit od smlouvy. Ve\u0161ker\u00e9 n\u00e1klady opr\u00e1vn\u011bn\u00e9 reklamace nese v\u017edy prod\u00e1vaj\u00edc\u00ed, a\u0165 je vy\u0159\u00edzena jakkoliv,\u201c<\/em> uv\u00e1d\u00ed Hek\u0161ov\u00e1.<\/p>\n<p>Ne v\u017edy v\u0161ak s reklamac\u00ed usp\u011bjete, nez\u0159\u00eddka ji prodejce zam\u00edtne jako neopr\u00e1vn\u011bnou. To m\u016f\u017ee b\u00fdt bu\u010f t\u00edm, \u017ee \u017e\u00e1dnou vadu nezjistil \u2013 projevila se pouze v\u00e1m, nahodile, a v\u011bc je nyn\u00ed v po\u0159\u00e1dku; nebo vadu zjistil, ale nenese za ni odpov\u011bdnost. To mus\u00ed p\u00edsemn\u011b zd\u016fvodnit, vy se pot\u00e9 m\u016f\u017eete br\u00e1nit znaleck\u00fdm posudkem.<\/p>\n<p>Spot\u0159ebitelsk\u00e1 pr\u00e1va nab\u00edz\u00ed \u0159adu mo\u017enost\u00ed, jak se dobrat k tomu, za co jste zaplatili, ale b\u011bh\u00e1n\u00ed na po\u0161tu s bal\u00edky a \u010dasto pomal\u00e1 komunikace s prodejcem ur\u010dit\u011b nepat\u0159\u00ed k p\u0159\u00edjemn\u00fdm aktivit\u00e1m. Proto je d\u016fle\u017eit\u00e1 prevence \u2013 v obchod\u011b zbo\u017e\u00ed v\u017edy d\u016fkladn\u011b prohl\u00ed\u017eejte a zkou\u0161ejte a hlavn\u011b se ptejte na podrobn\u00e9 podm\u00ednky pro uplatn\u011bn\u00ed sv\u00fdch pr\u00e1v, kter\u00e9 jdou nad r\u00e1mec z\u00e1kona (nap\u0159\u00edklad na prodlou\u017eenou z\u00e1ruku).<\/p>\n<p><strong>dTEST<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; I <\/p>\n","protected":false},"author":2,"featured_media":180289,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/12\/21\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/180288"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=180288"}],"version-history":[{"count":3,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/180288\/revisions"}],"predecessor-version":[{"id":180292,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/180288\/revisions\/180292"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/180289"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=180288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=180288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=180288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}