{"id":168854,"date":"2019-08-16T14:01:51","date_gmt":"2019-08-16T13:01:51","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=168854"},"modified":"2019-08-16T14:01:51","modified_gmt":"2019-08-16T13:01:51","slug":"dtest-vady-zajezdu-reklamujte-co-nejdrive","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=168854","title":{"rendered":"dTEST: Vady z\u00e1jezdu reklamujte co nejd\u0159\u00edve"},"content":{"rendered":"<figure id=\"attachment_166542\" aria-describedby=\"caption-attachment-166542\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-166542 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2.jpg\" alt=\"\" width=\"960\" height=\"637\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2.jpg 960w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2-300x199.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2-768x510.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2-100x65.jpg 100w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2-538x357.jpg 538w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/07\/23\/l\u00e9to-slune\u010dn\u00edk-dovolen\u00e1-2-728x483.jpg 728w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-166542\" class=\"wp-caption-text\">Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h6>Stejn\u011b jako ka\u017ed\u00e1 jin\u00e1 slu\u017eba mus\u00ed i z\u00e1jezd prob\u011bhnout podle uzav\u0159en\u00e9 smlouvy. Ubytov\u00e1n\u00ed mus\u00ed m\u00edt spr\u00e1vn\u00fd po\u010det hv\u011bzdi\u010dek, mo\u0159e b\u00fdt tak bl\u00edzko, jak bylo naps\u00e1no v katalogu, a chyb\u011bt nesm\u00ed ani sl\u00edben\u00fd baz\u00e9n. Je-li cokoliv v nepo\u0159\u00e1dku, je t\u0159eba reklamovat vady u cestovn\u00ed kancel\u00e1\u0159e. Jak\u00e9 n\u00e1roky maj\u00ed spot\u0159ebitel\u00e9 a co si maj\u00ed pohl\u00eddat?<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>Cestovn\u00ed kancel\u00e1\u0159 jako po\u0159adatel z\u00e1jezdu odpov\u00edd\u00e1 za to, \u017ee z\u00e1jezd bude v souladu s uzav\u0159enou smlouvou, a\u0165 u\u017e m\u00e1 konkr\u00e9tn\u00ed slu\u017eby poskytovat kdokoliv. Reklamovat proto lze p\u0159\u00edmo u n\u00ed, ale tak\u00e9 u p\u0159\u00edpadn\u00e9ho zprost\u0159edkovatele.<em> \u201ePokud nebyla seps\u00e1na smlouva, mus\u00edte obdr\u017eet p\u00edsemn\u00e9 potvrzen\u00ed o z\u00e1jezdu. P\u0159i domlouv\u00e1n\u00ed dovolen\u00e9 je d\u016fle\u017eit\u00e9 db\u00e1t na to, aby v\u0161e, co pracovn\u00edci cestovn\u00ed kancel\u00e1\u0159e p\u0159isl\u00edbili \u00fastn\u011b, bylo uvedeno ve smlouv\u011b \u010di jin\u00e9m p\u00edsemn\u00e9m dokumentu,\u201c<\/em> upozor\u0148uje \u0159editelka spot\u0159ebitelsk\u00e9 organizace dTest Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>Jestli\u017ee z\u00e1jezd neprob\u00edh\u00e1 podle ujedn\u00e1n\u00ed, m\u00e1 cestovn\u00ed kancel\u00e1\u0159 povinnost zajistit n\u00e1pravu. P\u0159edn\u011b se mus\u00ed postarat o pokra\u010dov\u00e1n\u00ed z\u00e1jezdu i za cenu ni\u017e\u0161\u00ed kvality slu\u017eeb, kdy se rozd\u00edl v cen\u011b z\u00e1kazn\u00edkovi vrac\u00ed. Naopak vy\u0161\u0161\u00ed standard hrad\u00ed v\u017edy cestovn\u00ed kancel\u00e1\u0159 ze sv\u00e9ho. Jedn\u00e1-li se o vadu podstatnou (t\u0159eba objednan\u00fd hotel s nadstandardn\u00edm sportovn\u00edm are\u00e1lem se teprve buduje) a navrhovan\u00e9 n\u00e1hradn\u00ed \u0159e\u0161en\u00ed nen\u00ed srovnateln\u00e9 s t\u00edm, co bylo sjedn\u00e1no ve smlouv\u011b, m\u016f\u017ee z\u00e1kazn\u00edk pokra\u010dov\u00e1n\u00ed z\u00e1jezdu odm\u00edtnout a nechat se dopravit zp\u011bt dom\u016f.<\/p>\n<p>D\u016fle\u017eit\u00e9 je neot\u00e1let. Jak\u00fdkoliv probl\u00e9m je zapot\u0159eb\u00ed reklamovat na m\u00edst\u011b, jinak nevznikne pr\u00e1vo na slevu. Z\u00e1kazn\u00edk by m\u011bl upozornit sv\u00e9ho deleg\u00e1ta, \u017ee situace je odli\u0161n\u00e1 od uzav\u0159en\u00e9 smlouvy, a po\u017eadovat okam\u017eitou n\u00e1pravu nebo alespo\u0148 vystaven\u00ed p\u00edsemn\u00e9ho dokladu o uplatn\u011bn\u00e9 reklamaci.<em> \u201eKe zjedn\u00e1n\u00ed n\u00e1pravy na m\u00edst\u011b ur\u010dete lh\u016ftu. Ne\u010dinnost cestovn\u00ed kancel\u00e1\u0159e \u010di deleg\u00e1ta v\u00e1s pak oprav\u0148uje si pot\u0159ebn\u00e1 opat\u0159en\u00ed za\u0159\u00eddit sami a vznikl\u00e9 n\u00e1klady p\u0159edlo\u017eit cestovn\u00ed kancel\u00e1\u0159i k \u00fahrad\u011b \u2013 nap\u0159\u00edklad p\u0159\u00edplatek za p\u0159est\u011bhov\u00e1n\u00ed do pokoje s v\u00fdhledem na mo\u0159e. Ve\u0161ker\u00e9 vyt\u00fdkan\u00e9 nedostatky si nafo\u0165te nebo nato\u010dte. Jako d\u016fkaz m\u016f\u017ee poslou\u017eit tak\u00e9 sv\u011bdectv\u00ed dal\u0161\u00edch \u00fa\u010dastn\u00edk\u016f z\u00e1jezdu,\u201c<\/em> rad\u00ed Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>U vad, se kter\u00fdmi se toho moc nenad\u011bl\u00e1, zb\u00fdv\u00e1 pouze pr\u00e1vo na finan\u010dn\u00ed kompenzaci. P\u0159i ur\u010dov\u00e1n\u00ed v\u00fd\u0161e slevy se lze orientovat podle takzvan\u00e9 frankfurtsk\u00e9 tabulky slev, kterou u\u017e\u00edvaj\u00ed p\u0159i rozhodov\u00e1n\u00ed zejm\u00e9na n\u011bmeck\u00e9 soudy. Podle n\u00ed by nap\u0159\u00edklad u chyb\u011bj\u00edc\u00edho baz\u00e9nu bylo mo\u017en\u00e9 po\u017eadovat slevu 10 a\u017e 20 % a u ni\u017e\u0161\u00ed t\u0159\u00eddy dopravn\u00edho prost\u0159edku a\u017e 15 % z ceny z\u00e1jezdu.<\/p>\n<p>Pokud nikdo nevy\u0159e\u0161il probl\u00e9m v p\u0159im\u011b\u0159en\u00e9 lh\u016ft\u011b na m\u00edst\u011b, z\u00e1kazn\u00edk by m\u011bl po n\u00e1vratu dom\u016f podat p\u00edsemnou reklamaci s n\u00e1rokem na slevu. Na vy\u0159\u00edzen\u00ed reklamace m\u00e1 cestovn\u00ed kancel\u00e1\u0159 30 kalend\u00e1\u0159n\u00edch dn\u016f. Pokud obchodn\u00edk reklamaci zam\u00edtne, nezb\u00fdv\u00e1 ne\u017e n\u00e1rok na slevu uplatnit u soudu nebo \u0159e\u0161it spor mimosoudn\u00ed cestou, nap\u0159\u00edklad p\u0159es slu\u017ebu sm\u00edrn\u00e9ho \u0159e\u0161en\u00ed spor\u016f <a href=\"https:\/\/www.vasestiznosti.cz\/\" target=\"_blank\" rel=\"noopener\"><strong>Va\u0161est\u00ed\u017enosti<\/strong> <\/a>nebo slu\u017ebu mimosoudn\u00edho \u0159e\u0161en\u00ed spor\u016f p\u0159i \u010cesk\u00e9 obchodn\u00ed inspekci.<\/p>\n<p>Krom\u011b slevy lze v\u016f\u010di po\u0159adateli z\u00e1jezdu uplatnit nav\u00edc i n\u00e1rok na n\u00e1hradu \u0161kody, kup\u0159\u00edkladu na proplacen\u00ed ji\u017e vy\u0159\u00edzen\u00fdch v\u00edz u ne\u010dekan\u011b zru\u0161en\u00e9ho z\u00e1jezdu. Cestovn\u00ed kancel\u00e1\u0159 mus\u00ed kompenzovat tak\u00e9 \u00fajmu za naru\u0161en\u00ed dovolen\u00e9, kter\u00e1 m\u016f\u017ee vzniknout podstatn\u00fdm zkr\u00e1cen\u00edm nebo \u00fapln\u00fdm zma\u0159en\u00edm z\u00e1jezdu. Jedn\u00e1 se o takzvanou ztr\u00e1tu radosti z dovolen\u00e9. <em>\u201eM\u00e1te-li ji\u017e nahl\u00e1\u0161enou dovolenou u zam\u011bstnavatele a cestovn\u00ed kancel\u00e1\u0159 posune term\u00edn kon\u00e1n\u00ed z\u00e1jezdu tak, \u017ee se ho nebudete moci z\u00fa\u010dastnit, budete m\u00edt pr\u00e1vo na n\u00e1hradu \u00fajmy za naru\u0161en\u00ed dovolen\u00e9, i kdy\u017e budete muset od smlouvy o z\u00e1jezdu z d\u016fvodu zm\u011bny term\u00ednu odstoupit,\u201c<\/em> vysv\u011btluje Eduarda Hek\u0161ov\u00e1.<\/p>\n<p>Poradna dTestu se ka\u017edoro\u010dn\u011b setk\u00e1v\u00e1 s des\u00edtkami p\u0159\u00edpad\u016f nespokojen\u00fdch klient\u016f cestovn\u00edch kancel\u00e1\u0159\u00ed. <em>\u201eNej\u010dast\u011bji se na n\u00e1s lid\u00e9 obracej\u00ed se st\u00ed\u017enostmi na n\u00edzkou kvalitu ubytovac\u00edho za\u0159\u00edzen\u00ed, nap\u0159\u00edklad ubytov\u00e1n\u00ed v hor\u0161\u00edm hotelu, chyb\u011bj\u00edc\u00ed p\u0159iplacen\u00fd v\u00fdhled na mo\u0159e, \u0161p\u00ednu a hmyz v pokoj\u00edch, neodpov\u00eddaj\u00edc\u00ed stravu, z\u00e1pach, hluk, nefunk\u010dn\u00ed klimatizaci. \u010castou n\u00e1mitkou turist\u016f je tak\u00e9 nadsazen\u00fd po\u010det hv\u011bzdi\u010dek hotelu,\u201c<\/em> vyjmenov\u00e1v\u00e1 p\u0159\u00edklady Eduarda Hek\u0161ov\u00e1. Hodn\u011b st\u00ed\u017enost\u00ed se t\u00fdk\u00e1 tak\u00e9 dopravy \u2013 zm\u011bny \u010dasu odletu, zpo\u017ed\u011bn\u00ed, ztr\u00e1ty zavazadel \u010di odep\u0159en\u00ed n\u00e1stupu na palubu letadla.<\/p>\n<p><strong>dTEST<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Stejn\u011b <\/p>\n","protected":false},"author":2,"featured_media":168855,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/08\/16\/r\u00e1me\u010dek-dtest.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/168854"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=168854"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/168854\/revisions"}],"predecessor-version":[{"id":168856,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/168854\/revisions\/168856"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/168855"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=168854"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=168854"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=168854"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}