{"id":162999,"date":"2019-06-15T07:19:50","date_gmt":"2019-06-15T06:19:50","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=162999"},"modified":"2019-06-15T07:19:50","modified_gmt":"2019-06-15T06:19:50","slug":"sdruzeni-obrany-spotrebitelu-moravy-a-slezska-na-co-mate-pravo-kdyz-poradatel-zmeni-podminky-zajezdu-pred-jeho-uskutecnenim","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=162999","title":{"rendered":"SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e MORAVY A SLEZSKA: Na co m\u00e1te pr\u00e1vo, kdy\u017e po\u0159adatel zm\u011bn\u00ed podm\u00ednky z\u00e1jezdu p\u0159ed jeho uskute\u010dn\u011bn\u00edm"},"content":{"rendered":"
\"\"
Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n

 <\/p>\n

Zm\u011bna je \u017eivot. N\u011bkter\u00e9 zm\u011bny v\u0161ak nejsou zrovna v\u00edtan\u00e9 a mohou sebou p\u0159in\u00e9st nep\u0159\u00edjemn\u00e9 komplikace. Nap\u0159. kdy\u017e n\u00e1m cestovn\u00ed kancel\u00e1\u0159 sd\u011bl\u00ed, \u017ee je nucena zm\u011bnit podm\u00ednky \u010di stornovat z\u00e1jezd pl\u00e1novan\u00fd dlouho dop\u0159edu. Dovolen\u00e1 je se zam\u011bstnavatelem domluvena p\u0159esn\u011b na term\u00edn, \u017eena se t\u011b\u0161\u00ed na hotel na pob\u0159e\u017e\u00ed a all inclusive, proto\u017ee nebude muset va\u0159it, d\u011bti u\u017e se nemohou do\u010dkat anima\u010dn\u00edho programu a najednou p\u0159ijde nev\u00edtan\u00e1 zpr\u00e1va, kter\u00e1 v\u0161e zkomplikuje.<\/h6>\n

\"\"St\u00e1t se m\u016f\u017ee cokoliv, nap\u0159. v\u00a0leto\u0161n\u00edm roce se men\u0161\u00ed \u010di v\u011bt\u0161\u00ed zm\u011bny z\u00e1jezd\u016f mohou dotknout desetitis\u00edc\u016f \u010cech\u016f, v\u00a0souvislosti s\u00a0uzemn\u011bn\u00edm letadel typu Boeing 737 MAX. P\u0159ipome\u0148me si, jak\u00e1 pr\u00e1va maj\u00ed klienti cestovn\u00edch kancel\u00e1\u0159\u00ed v\u00a0p\u0159\u00edpad\u011b, kdy jim cestovn\u00ed kancel\u00e1\u0159 zm\u011bn\u00ed podm\u00ednky z\u00e1jezdu \u010di z\u00e1jezd rovnou zru\u0161\u00ed.<\/p>\n

Z\u00e1le\u017e\u00ed na tom, o jakou zm\u011bnu se jedn\u00e1<\/strong><\/p>\n

Pokud se jedn\u00e1 pouze o nepodstatnou zm\u011bnu podm\u00ednek z\u00e1jezdu a uzav\u0159en\u00e1 smlouva takovou zm\u011bnu umo\u017e\u0148uje, pak po\u0159adatel pouze ozn\u00e1m\u00ed z\u00e1kazn\u00edkovi v textov\u00e9 podob\u011b jasn\u00fdm a srozumiteln\u00fdm zp\u016fsobem \u00fadaje o takov\u00e9 zm\u011bn\u011b.<\/p>\n

Naopak ke zm\u011bn\u00e1m hlavn\u00edch n\u00e1le\u017eitost\u00ed z\u00e1jezdu pot\u0159ebuje po\u0159adatel v\u017edy v\u00fdslovn\u00fd souhlas z\u00e1kazn\u00edka s\u00a0takovou zm\u011bnou. Jedn\u00e1 se nap\u0159.\u00a0 o zm\u011bnu m\u00edsta pobytu, trasy \u010di d\u00e9lky pobytu (resp. zm\u011bnu term\u00edn\u016f a po\u010dtu noc\u00ed), zm\u011bnu ujednan\u00fdch dopravn\u00edch prost\u0159edk\u016f, m\u00edsta, data a \u010dasu odjezdu a p\u0159\u00edjezdu, um\u00edst\u011bn\u00ed ubytov\u00e1n\u00ed a jeho hlavn\u00edch znak\u016f, zm\u011bnu stravov\u00e1n\u00ed, v\u00fdlet\u016f nebo jin\u00fdch slu\u017eeb zahrnut\u00fdch v celkov\u00e9 cen\u011b z\u00e1jezdu atd.<\/p>\n

Po\u0159adatel z\u00e1jezdu m\u00e1 povinnost n\u00e1vrh na zm\u011bnu ozn\u00e1mit z\u00e1kazn\u00edkovi jasn\u00fdm, srozumiteln\u00fdm a z\u0159eteln\u00fdm zp\u016fsobem, a to v\u010detn\u011b p\u0159\u00edpadn\u00e9ho dopadu navrhovan\u00fdch zm\u011bn na cenu z\u00e1jezdu. Pokud V\u00e1m nab\u00eddne n\u00e1hradn\u00ed z\u00e1jezd, pak tak\u00e9 \u00fadaje o tomto z\u00e1jezdu a jeho cen\u011b. Mus\u00ed tak u\u010dinit v\u00a0textov\u00e9 podob\u011b. Rozhodn\u011b tedy nesta\u010d\u00ed, \u017ee V\u00e1m zavol\u00e1 a informaci sd\u011bl\u00ed pouze po telefonu.<\/p>\n

Pokud v\u00a0r\u00e1mci navrhovan\u00e9 zm\u011bny z\u00e1jezdu dojde ke sn\u00ed\u017een\u00ed jakosti nebo n\u00e1klad\u016f na sjednan\u00e9 slu\u017eby\u00a0nap\u0159. ze slibovan\u00e9 all inclusive bude dostupn\u00e1 pouze polopenze, hotel bude ni\u017e\u0161\u00ed \u00farovn\u011b, nebo v\u00a0d\u016fsledku zm\u011bny odletov\u00e9ho dne dojde ke sn\u00ed\u017een\u00ed po\u010dtu noc\u00ed,\u00a0a z\u00e1kazn\u00edk na takovou zm\u011bnu p\u0159istoup\u00ed, pak m\u00e1 samoz\u0159ejm\u011b tak\u00e9 pr\u00e1vo na odpov\u00eddaj\u00edc\u00ed slevu z\u00a0ceny z\u00e1jezdu.<\/p>\n

Nem\u016f\u017ee-li po\u0159adatel splnit zvl\u00e1\u0161tn\u00ed po\u017eadavky sv\u00e9ho klienta, kter\u00e9 se zav\u00e1zal splnit, pak z\u00e1kazn\u00edkovi vznik\u00e1 pr\u00e1vo v\u00a0ur\u010den\u00e9 lh\u016ft\u011b, kter\u00e1 nesm\u00ed b\u00fdt krat\u0161\u00ed ne\u017e 5 dn\u016f a mus\u00ed skon\u010dit p\u0159ed zah\u00e1jen\u00edm z\u00e1jezdu, na odstoupen\u00ed od takov\u00e9 smlouvy, ani\u017e by musel hradit odstupn\u00e9 za p\u0159ed\u010dasn\u00e9 ukon\u010den\u00ed z\u00e1vazku. Tzv. stornopoplatky se jej tedy net\u00fdkaj\u00ed.<\/p>\n

Zm\u011bna ceny z\u00e1jezdu<\/strong><\/p>\n

Ani v\u00a0p\u0159\u00edpad\u011b, kdy po\u0159adatel z\u00e1jezdu navrhuje zm\u011bnu, s\u00a0n\u00ed\u017e z\u00e1kazn\u00edk souhlas\u00ed, ho to ale automaticky neoprav\u0148uje cenu z\u00e1jezdu zv\u00fd\u0161it.\u00a0Zv\u00fd\u0161en\u00ed ceny z\u00e1jezdu po uzav\u0159en\u00ed smlouvy je toti\u017e mo\u017en\u00e9 pouze ze z\u00e1konem stanoven\u00fdch d\u016fvod\u016f.Do\u0161lo-li ke zm\u011bn\u011b n\u00e1klad\u016f na pohonn\u00e9 hmoty nebo na jin\u00e9 zdroje energie k\u00a0p\u0159eprav\u011b osob, ke zm\u011bn\u011b v\u00fd\u0161e dan\u00ed nebo poplatk\u016f ulo\u017een\u00fdch t\u0159et\u00ed stranou, kter\u00e1 se p\u0159\u00edmo nepod\u00edl\u00ed na poskytov\u00e1n\u00ed cestovn\u00edch slu\u017eeb zahrnut\u00fdch ve smlouv\u011b o\u00a0souborn\u00fdch slu\u017eb\u00e1ch pro cesty, nebo ke zm\u011bn\u011b sm\u011bnn\u00fdch kurz\u016f souvisej\u00edc\u00edch se souborn\u00fdmi slu\u017ebami, pak m\u016f\u017ee po\u0159adatel cenu z\u00e1jezdu i jednostrann\u011b zv\u00fd\u0161it, ale pouze za p\u0159edpokladu, \u017ee smlouva v\u00fdslovn\u011b uv\u00e1d\u00ed mo\u017enost takov\u00e9hoto zv\u00fd\u0161en\u00ed ceny a zp\u016fsob v\u00fdpo\u010dtu cenov\u00fdch \u00faprav. Dal\u0161\u00ed nutnou podm\u00ednkou je, aby\u00a0z\u00e1kazn\u00edk m\u011bl z\u00e1rove\u0148 smluvn\u011b zakotven\u00e9 pr\u00e1vo na slevu v\u00a0p\u0159\u00edpad\u011b, \u017ee naopak dojde ke sn\u00ed\u017een\u00ed t\u011bchto n\u00e1klad\u016f. Od lo\u0148sk\u00e9ho roku tedy ji\u017e nejde sjednat pr\u00e1vo na zm\u011bnu ceny jednostrann\u011b, tedy v\u00fdhodn\u011b pouze pro po\u0159adatele z\u00e1jezdu.<\/p>\n

Po\u0159adatel mus\u00ed zm\u011bnu ceny ozn\u00e1mit z\u00e1kazn\u00edkovi nejpozd\u011bji dvac\u00e1t\u00fd prvn\u00ed den p\u0159ed zah\u00e1jen\u00edm z\u00e1jezdu, jinak nem\u00e1 pr\u00e1vo na \u00fahradu zv\u00fd\u0161en\u00e9 ceny.<\/p>\n

Podstatn\u00e9 zv\u00fd\u0161en\u00ed ceny<\/strong><\/p>\n

Pokud se zvy\u0161uje cena o v\u00edce ne\u017e 8 procent, pak po\u0159adatel z\u00e1rove\u0148 mus\u00ed z\u00e1kazn\u00edkovi ur\u010dit lh\u016ftu, v\u00a0n\u00ed\u017e se m\u016f\u017ee rozhodnout, zda od takov\u00e9 smlouvy rad\u011bji neodstoup\u00ed. Podle z\u00e1kona takov\u00e1 lh\u016fta nesm\u00ed b\u00fdt krat\u0161\u00ed ne\u017e 5 dn\u00ed, aby m\u011bl z\u00e1kazn\u00edk dost \u010dasu na rozmy\u0161lenou. Tady pozor, v\u00a0tomto p\u0159\u00edpad\u011b plat\u00ed jinak v\u00a0pr\u00e1vu ne zcela b\u011b\u017en\u00e9 pravidlo, \u017ee ml\u010den\u00ed znamen\u00e1 souhlas. \u201ePokud tedy z\u00e1kazn\u00edk v\u00a0ur\u010den\u00e9 lh\u016ft\u011b od smlouvy neodstoup\u00ed, pak se m\u00e1 za to, \u017ee se zm\u011bnou souhlas\u00ed.\u201c\u00a0 Tak\u00e9 o t\u011bchto d\u016fsledc\u00edch sv\u00e9 ne\u010dinnosti mus\u00ed b\u00fdt z\u00e1kazn\u00edk dop\u0159edu informov\u00e1n.<\/p>\n

Storno z\u00e1jezdu<\/strong><\/p>\n

V\u00a0tom nejz\u00e1va\u017en\u011bj\u0161\u00edm p\u0159\u00edpad\u011b m\u016f\u017ee doj\u00edt a\u017e k\u00a0tomu, \u017ee V\u00e1m cestovn\u00ed kancel\u00e1\u0159 ozn\u00e1m\u00ed, \u017ee na z\u00e1jezd prost\u011b neodjedete. Zat\u00edmco z\u00e1kazn\u00edk nemus\u00ed v\u00a0p\u0159\u00edpad\u011b storna z\u00e1jezdu cestovn\u00ed kancel\u00e1\u0159i sd\u011blovat d\u016fvod sv\u00e9ho rozhodnut\u00ed, cestovn\u00ed kancel\u00e1\u0159 m\u016f\u017ee od smlouvy o z\u00e1jezdu stornovat pouze ve dvou p\u0159\u00edpadech a to, kdy\u017e z\u00e1kazn\u00edk poru\u0161\u00ed svou povinnost, nap\u0159. nezaplat\u00ed v\u00a0dan\u00e9m term\u00ednu cenu z\u00e1jezdu, nebo v\u00a0p\u0159\u00edpad\u011b, kdy cestovn\u00ed kancel\u00e1\u0159 z\u00e1jezd zru\u0161\u00ed.<\/p>\n

Mimo\u0159\u00e1dn\u00e9 okolnosti<\/strong><\/p>\n

Pokud po\u0159adatel z\u00e1jezdu odstoupil od smlouvy, proto\u017ee mu v pln\u011bn\u00ed z\u00e1vazku br\u00e1n\u00ed nevyhnuteln\u00e9 a mimo\u0159\u00e1dn\u00e9 okolnosti a zru\u0161en\u00ed z\u00e1jezdu ozn\u00e1mil z\u00e1kazn\u00edkovi bez zbyte\u010dn\u00e9ho odkladu je\u0161t\u011b p\u0159ed zah\u00e1jen\u00edm z\u00e1jezdu, pak m\u00e1 z\u00e1kazn\u00edk samoz\u0159ejm\u011b pr\u00e1vo na vr\u00e1cen\u00ed ve\u0161ker\u00fdch uhrazen\u00fdch plateb av\u0161ak nevznik\u00e1 mu pr\u00e1vo na n\u00e1hradu p\u0159\u00edpadn\u00e9 \u0161kody. Pen\u00edze mus\u00ed b\u00fdt z\u00e1kazn\u00edkovi vr\u00e1ceny do 14 dn\u016f.<\/p>\n

Nap\u0159. panu Petrovi z\u00a0Ostravy bylo tento t\u00fdden sd\u011bleno, \u017ee se jeho z\u00e1jezd zru\u0161il z\u00a0d\u016fvodu sn\u00ed\u017een\u00ed p\u0159epravn\u00ed kapacity letadel a cestovn\u00ed kancel\u00e1\u0159 nem\u00e1 objektivn\u011b mo\u017enost ho do dan\u00e9 destinace, v\u00a0tomto p\u0159\u00edpad\u011b konkr\u00e9tn\u011b do Egypta, ve smluven\u00e9m term\u00ednu dopravit a jeho z\u00e1jezd se tak ru\u0161\u00ed. Pan Petr dostane celou zaplacenou \u010d\u00e1stku zp\u011bt a m\u00e1 tak mo\u017enost uzav\u0159\u00edt s\u00a0cestovn\u00ed kancel\u00e1\u0159\u00ed smlouvu jinou nebo si vybrat jinou cestovn\u00ed kancel\u00e1\u0159.<\/p>\n

Nenapln\u011bn\u00ed pot\u0159ebn\u00e9 kapacity<\/strong><\/p>\n

S\u00a0mo\u017en\u00fdm zru\u0161en\u00edm z\u00e1jezdu ze strany po\u0159adatele je tak\u00e9 pot\u0159eba tak trochu po\u010d\u00edtat tak\u00e9 tehdy, kdy\u017e je ve smlouv\u011b ur\u010den minim\u00e1ln\u00ed po\u010det osob p\u0159ihl\u00e1\u0161en\u00fdch na z\u00e1jezd, od kter\u00e9ho bude z\u00e1jezd uskute\u010dn\u011bn. Pokud se dostatek lid\u00ed na z\u00e1jezd nep\u0159ihl\u00e1s\u00ed, mohlo by b\u00fdt pro po\u0159adatele uskute\u010dn\u011bn\u00ed takov\u00e9ho z\u00e1jezdu ekonomicky neefektivn\u00ed a m\u016f\u017ee od smlouvy odstoupit. Z\u00e1kon chr\u00e1n\u00ed z\u00e1kazn\u00edky alespo\u0148 tak, \u017ee stanov\u00ed term\u00edny, kdy mus\u00ed nejpozd\u011bji po\u0159adatel ozn\u00e1mit zru\u0161en\u00ed z\u00e1jezdu z\u00a0d\u016fvodu nenapln\u011bn\u00ed kapacity, tak aby z\u00e1kazn\u00edk m\u011bl dostatek \u010dasu na p\u0159\u00edpadnou zm\u011bnu pl\u00e1n\u016f. V p\u0159\u00edpad\u011b cest trvaj\u00edc\u00edch d\u00e9le ne\u017e \u0161est dn\u00ed, mus\u00ed b\u00fdt z\u00e1kazn\u00edk srozum\u011bn o kon\u00e1n\u00ed \u010di nekon\u00e1n\u00ed min. dvacet dn\u00ed p\u0159ed zah\u00e1jen\u00edm z\u00e1jezdu. U z\u00e1jezd\u016f trvaj\u00edc\u00edch 2- 6 dn\u00ed, alespo\u0148 7 dn\u00ed p\u0159edem a u velmi kr\u00e1tk\u00fdch z\u00e1jezd\u016f pak sta\u010d\u00ed informace min. 48 hodin p\u0159edem.<\/p>\n

V\u011b\u0159\u00edme, \u017ee i p\u0159es n\u011bkter\u00e9 zm\u011bny, kter\u00e9 je n\u011bkdy pot\u0159eba u\u010dinit, se z\u00e1kazn\u00edci s\u00a0cestovn\u00edmi kancel\u00e1\u0159emi dohodnou ke sv\u00e9 spokojenosti, a \u017ee si zaslou\u017eenou dovolenou nakonec v\u0161ichni letos u\u017eij\u00ed.<\/p>\n

 <\/p>\n

SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e MORAVY A SLEZSKA, z.s.\u00a0\u00a0<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  Zm\u011bna <\/p>\n","protected":false},"author":2,"featured_media":163002,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[88],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/06\/15\/r\u00e1me\u010dek-zm\u011bna-podm\u00ednek.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/162999"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=162999"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/162999\/revisions"}],"predecessor-version":[{"id":163001,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/162999\/revisions\/163001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/163002"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=162999"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=162999"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=162999"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}