{"id":160499,"date":"2019-05-21T12:02:45","date_gmt":"2019-05-21T11:02:45","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=160499"},"modified":"2019-05-21T12:02:45","modified_gmt":"2019-05-21T11:02:45","slug":"dtest-reklamace-v-kadernictvi-lepe-ji-predchazet","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=160499","title":{"rendered":"dTEST: Reklamace v kade\u0159nictv\u00ed \u2013 l\u00e9pe j\u00ed p\u0159edch\u00e1zet"},"content":{"rendered":"<figure id=\"attachment_160502\" aria-describedby=\"caption-attachment-160502\" style=\"width: 960px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-160502 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3.jpg\" alt=\"\" width=\"960\" height=\"606\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3.jpg 960w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3-300x189.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3-768x485.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3-566x357.jpg 566w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/kade\u0159nictv\u00ed-3-765x483.jpg 765w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><figcaption id=\"caption-attachment-160502\" class=\"wp-caption-text\">Ilustra\u010dn\u00ed foto: pixabay<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h6>Nepoveden\u00e1 \u00faprava vlas\u016f je n\u011bco, co se \u0159ada spot\u0159ebitel\u016f a spot\u0159ebitelek boj\u00ed reklamovat. Z\u00e1kazn\u00edk si nemus\u00ed nechat l\u00edbit to, co mu kade\u0159n\u00edk na hlav\u011b nap\u00e1chal. N\u00e1pravu m\u016f\u017ee \u017e\u00e1dat za k\u0159iv\u00fd sest\u0159ih, \u0161patn\u011b obarven\u00e9 vlasy nebo tehdy, kdy\u017e prodlou\u017een\u00e9 vlasy vypad\u00e1vaj\u00ed. Nespokojenost s v\u00fdsledkem je t\u0159eba ozn\u00e1mit kade\u0159n\u00edkovi co nejd\u0159\u00edve.<\/h6>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-131630 alignright\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg\" alt=\"\" width=\"114\" height=\"300\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest-114x300.jpg 114w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/05\/29\/logo-dtest.jpg 126w\" sizes=\"(max-width: 114px) 100vw, 114px\" \/>P\u0159esto\u017ee nic nepodepisuje, u\u017e p\u0159i dosednut\u00ed do kade\u0159nick\u00e9ho k\u0159esla a vysloven\u00ed sv\u00e9 p\u0159edstavy uzav\u00edr\u00e1 spot\u0159ebitel smlouvu o d\u00edlo. Kade\u0159n\u00edk je povinen postupovat \u0159\u00e1dn\u011b a v souladu s jeho pokyny. I kdy\u017e kade\u0159n\u00edk odpov\u00edd\u00e1 pouze za v\u00fdsledek v okam\u017eiku dokon\u010den\u00ed pr\u00e1ce, ani jej\u00ed pr\u016fb\u011bh by nem\u011bl t\u0159eba bolet. Pokud kade\u0159n\u00edk nepostupuje \u0159\u00e1dn\u011b s odbornou p\u00e9\u010d\u00ed, kterou lze opr\u00e1vn\u011bn\u011b p\u0159edpokl\u00e1dat u osoby t\u00e9to profese, trp\u00ed z pr\u00e1vn\u00edho hlediska v\u00fdsledek jeho \u010dinnosti vadou.<\/p>\n<p>Nejd\u016fle\u017eit\u011bj\u0161\u00ed je u\u017e na za\u010d\u00e1tku zadat co nejp\u0159esn\u011bji, jak m\u00e1 \u00fa\u010des v kone\u010dn\u00e9m v\u00fdsledku vypadat. P\u0159\u00e1n\u00ed \u201eud\u011blejte mi to jako v\u017edycky\u201c je dosti v\u00e1gn\u00ed, proto\u017ee kade\u0159n\u00edk si nemus\u00ed pamatovat historii v\u0161ech sv\u00fdch z\u00e1kazn\u00edk\u016f. <em>\u201eIde\u00e1ln\u00ed je, kdy\u017e si s sebou do kade\u0159nictv\u00ed vezmete na pomoc obr\u00e1zek \u010di fotografii s vybran\u00fdm \u00fa\u010desem a nech\u00e1te si vysv\u011btlit, co v\u0161echno bude procedura zahrnovat. M\u016f\u017ee to zn\u00edt ban\u00e1ln\u011b, ale je to nejjednodu\u0161\u0161\u00ed zp\u016fsob, jak p\u0159edej\u00edt nespokojenosti s v\u00fdsledn\u00fdm \u00fa\u010desem,\u201c<\/em> rad\u00ed vedouc\u00ed pr\u00e1vn\u00edho odd\u011blen\u00ed spot\u0159ebitelsk\u00e9 organizace dTest Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n<p>Kade\u0159n\u00edk se mus\u00ed \u0159\u00eddit p\u0159\u00e1n\u00edm z\u00e1kazn\u00edka, maxim\u00e1ln\u011b ho m\u016f\u017ee upozornit na d\u016fsledky pokynu, zvl\u00e1\u0161t\u011b na jeho nevhodnost t\u0159eba s ohledem na typ vlas\u016f.<em> \u201ePr\u016fb\u011b\u017en\u011b sledujte, zda kade\u0159n\u00edk postupuje podle va\u0161ich po\u017eadavk\u016f. Pokud m\u00e1te dojem, \u017ee se \u00fa\u010des pod rukama kade\u0159n\u00edka \u0161patn\u011b vyv\u00edj\u00ed, dejte to najevo. I uprost\u0159ed procesu m\u016f\u017eete vyu\u017e\u00edt z\u00e1konn\u00e9ho pr\u00e1va od smlouvy odstoupit, lze-li d\u016fvodn\u011b o\u010dek\u00e1vat, \u017ee v\u00fdsledek nebude odpov\u00eddat zad\u00e1n\u00ed \u010di bude trp\u011bt nedostatky. Je v\u0161ak va\u0161\u00ed povinnost\u00ed zaplatit pr\u00e1ce do t\u00e9 doby ji\u017e vykonan\u00e9, kup\u0159\u00edkladu umyt\u00ed vlas\u016f,\u201c<\/em> doporu\u010duje Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n<p>Co ud\u011blat je\u0161t\u011b p\u0159ed zaplacen\u00edm? Zkontrolovat, \u017ee v\u00fdsledn\u00fd \u00fa\u010des odpov\u00edd\u00e1 zadan\u00fdm po\u017eadavk\u016fm na st\u0159ih, celkov\u00fd tvar nebo odst\u00edn. Net\u00fdk\u00e1 se to jen vadnosti proveden\u00fdch prac\u00ed, ale p\u0159edev\u0161\u00edm bezvadn\u00e9ho st\u0159ihu \u010di bezchybn\u00e9ho mel\u00edru, kter\u00e9 se neshoduj\u00ed s t\u00edm, co jste si p\u0159\u00e1li a domluvili. T\u00f3n obarven\u00fdch vlas\u016f si m\u016f\u017eete p\u0159ekontrolovat na denn\u00edm sv\u011btle.<\/p>\n<p>Co kdy\u017e se v\u00fdsledek od va\u0161ich p\u0159edstav li\u0161\u00ed? Do\u017eadujte se takov\u00fdch \u00faprav a dopln\u011bn\u00ed, aby byla smlouva ze strany kade\u0159n\u00edka napln\u011bna. Dohodnut\u00e1 odm\u011bna mu n\u00e1le\u017e\u00ed teprve tehdy, pokud dodr\u017e\u00ed svoji \u010d\u00e1st smlouvy. Ta je pouze \u00fastn\u00ed a je tedy obt\u00ed\u017en\u00e9 pozd\u011bji prokazovat jej\u00ed obsah a n\u00e1sledn\u00fd rozpor v\u00fdsledku s objedn\u00e1vkou. Dokud tedy vytvo\u0159en\u00fd \u00fa\u010des neodsouhlas\u00edte, nepla\u0165te. Kdy\u017e u\u017e na placen\u00ed dojde, nezapom\u00ednejte si za\u017e\u00e1dat o vystaven\u00ed dokladu o proveden\u00fdch slu\u017eb\u00e1ch a jejich cen\u011b.<\/p>\n<p>Co kdy\u017e vadu odhal\u00edte a\u017e doma? Vadami se v p\u0159\u00edpad\u011b kade\u0159nick\u00fdch slu\u017eeb rozum\u00ed nap\u0159\u00edklad nep\u0159esn\u00fd, nerovn\u00fd, nesoum\u011brn\u00fd sest\u0159ih, nevyv\u00e1\u017een\u00e9 prost\u0159\u00edh\u00e1n\u00ed, nerovnom\u011brn\u00e9 rozvr\u017een\u00ed barvy, nedostate\u010dn\u00e9 p\u0159ipevn\u011bn\u00ed nov\u00fdch vlas\u016f a jejich vypad\u00e1v\u00e1n\u00ed, ne\u00fam\u011brn\u00e9 zat\u00ed\u017een\u00ed vlas\u016f z\u00e1kazn\u00edka p\u0159i prodlu\u017eov\u00e1n\u00ed. Nej\u010dast\u011bj\u0161\u00ed p\u0159\u00ed\u010dinou b\u00fdv\u00e1 nedbal\u00e9 proveden\u00ed \u010di \u0161patn\u00fd odhad. Vady proveden\u00ed, vyjdou-li dodate\u010dn\u011b najevo po uhrazen\u00ed ceny slu\u017eby, u\u017e mohou b\u00fdt pouze p\u0159edm\u011btem reklamace. V tento okam\u017eik u\u017e nelze nam\u00edtat, \u017ee st\u0159ih \u010di odst\u00edn, kter\u00e9 jste zhl\u00e9dli a posv\u011btili zaplacen\u00edm, nesouhlas\u00ed s p\u016fvodn\u00ed objedn\u00e1vkou.<\/p>\n<p>A jak je to se z\u00e1rukou? U \u00fa\u010desu neplat\u00ed zn\u00e1m\u00e1 z\u00e1ru\u010dn\u00ed doba, v n\u00ed\u017e m\u016f\u017eete reklamovat vady. Kade\u0159n\u00edk odpov\u00edd\u00e1 pouze za v\u00fdsledek v okam\u017eiku dokon\u010den\u00ed pr\u00e1ce. Skryt\u00e9 nedostatky, je\u017e jsou nepochybn\u011b d\u016fsledkem poru\u0161en\u00ed povinnosti kade\u0159n\u00edka postupovat p\u0159i pln\u011bn\u00ed smlouvy \u0159\u00e1dn\u011b, oznamte, jakmile vyjdou najevo. Z\u00e1le\u017e\u00ed na povaze vady, ale prim\u00e1rn\u00edm n\u00e1rokem je bezplatn\u00e1 oprava. Ned\u00e1-li se vada odstranit, m\u016f\u017eete \u017e\u00e1dat slevu z ceny.<\/p>\n<p>Jak postupovat, kdy\u017e v\u00e1s kade\u0159n\u00edk zran\u00ed? Jin\u00e1 situace nast\u00e1v\u00e1, pokud dojde nap\u0159\u00edklad ke \u0161kod\u011b na klientov\u011b majetku (zabarven\u00ed od\u011bvu) \u010di na zdrav\u00ed (vypad\u00e1v\u00e1n\u00ed vlas\u016f \u010di necht\u011bn\u00e9 st\u0159ihnut\u00ed). V takov\u00e9m p\u0159\u00edpad\u011b m\u00e1 z\u00e1kazn\u00edk pr\u00e1vo na finan\u010dn\u00ed kompenzaci. Pro vy\u010d\u00edslen\u00ed skute\u010dn\u00e9 \u0161kody je nezbytn\u00e9 v\u0161e \u0159\u00e1dn\u011b zdokumentovat, p\u0159\u00edpadn\u011b kontaktovat podle pot\u0159eby i l\u00e9ka\u0159e \u010di soudn\u00edho znalce, z jejich\u017e zpr\u00e1vy m\u016f\u017ee vych\u00e1zet soud v n\u00e1sleduj\u00edc\u00edm sporu.<\/p>\n<p><strong>dTEST<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Nepoveden\u00e1 <\/p>\n","protected":false},"author":2,"featured_media":160503,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/21\/r\u00e1me\u010dek-reklamace.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/160499"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=160499"}],"version-history":[{"count":1,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/160499\/revisions"}],"predecessor-version":[{"id":160504,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/160499\/revisions\/160504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/160503"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=160499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=160499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=160499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}