{"id":150456,"date":"2019-05-11T14:46:48","date_gmt":"2019-05-11T13:46:48","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=150456"},"modified":"2019-05-11T14:49:06","modified_gmt":"2019-05-11T13:49:06","slug":"dtest-jake-jsou-nejcastejsi-omyly-pri-reklamacich","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=150456","title":{"rendered":"dTEST: Jak\u00e9 jsou nej\u010dast\u011bj\u0161\u00ed omyly p\u0159i reklamac\u00edch"},"content":{"rendered":"

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Reklamace pat\u0159\u00ed k nej\u010dast\u011bji uplat\u0148ovan\u00fdm a tak\u00e9 nejd\u016fle\u017eit\u011bj\u0161\u00edm spot\u0159ebitelsk\u00fdm pr\u00e1v\u016fm. Pravidla pro uplat\u0148ov\u00e1n\u00ed takzvan\u00fdch pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed v\u0161ak nejsou jednoduch\u00e1 a z\u00e1kazn\u00edci v nich \u010dasto t\u00e1pou. S jak\u00fdmi omyly se v na\u0161\u00ed spot\u0159ebitelsk\u00e9 poradn\u011b setk\u00e1v\u00e1me nej\u010dast\u011bji?<\/h6>\n

\"\"Mnoho spot\u0159ebitel\u016f hromad\u00ed poma\u010dkan\u00e9 blednouc\u00ed \u00fa\u010dtenky od ka\u017ed\u00e9ho n\u00e1kupu, ale nemohou naj\u00edt zrovna tu, kterou pro reklamaci pot\u0159ebuj\u00ed. \u201eNevzd\u00e1vejte to. Absence \u00fa\u010dtenky neznamen\u00e1 automaticky nemo\u017enost zbo\u017e\u00ed reklamovat. Prodejce sice m\u016f\u017ee po\u017eadovat d\u016fkaz o koupi, t\u00edm ale nemus\u00ed b\u00fdt jen pap\u00edr z jeho kasy. Vzestup bezhotovostn\u00edch plateb zde m\u016f\u017ee zachr\u00e1nit spoustu situac\u00ed \u2013 pokud jste n\u00e1kup platili kartou, sta\u010d\u00ed transakci dohledat ve v\u00fdpisu z internetov\u00e9ho bankovnictv\u00ed,\u201c<\/em> rad\u00ed Luk\u00e1\u0161 Zelen\u00fd, vedouc\u00ed pr\u00e1vn\u00edho odd\u011blen\u00ed spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Skv\u011bl\u00fdm pomocn\u00edkem pro spr\u00e1vu \u00fa\u010dtenek jsou mobiln\u00ed aplikace. Hned po n\u00e1kupu si paragon vyfot\u00edte, pojmenujete a origin\u00e1l m\u016f\u017eete zahodit. V takov\u00e9 \u201ekartot\u00e9ce\u201c se v\u00e1m pak bude hledat l\u00e9pe ne\u017e doma v p\u0159ecpan\u00e9m \u0161upl\u00edku. Pokud \u017e\u00e1dn\u00fd hmatateln\u00fd d\u016fkaz nem\u00e1te, ale n\u00e1kup u konkr\u00e9tn\u00edho prodejce je z\u0159ejm\u00fd t\u0159eba proto, \u017ee jste st\u00e1l\u00fd z\u00e1kazn\u00edk na mal\u00e9m m\u011bst\u011b nebo jde o unik\u00e1tn\u00ed produkt, kter\u00fd nikdo jin\u00fd neprod\u00e1v\u00e1, nenechte se odb\u00fdt. U soudu by m\u011blo \u0161anci na \u00fasp\u011bch nap\u0159\u00edklad i sv\u011bdectv\u00ed dal\u0161\u00edch osob \u2013 ale k n\u011bmu se obchodn\u00edkovi nejsp\u00ed\u0161e cht\u00edt nebude.<\/p>\n

Zbo\u017e\u00ed m\u016f\u017eete reklamovat i jinde, ne\u017e jste ho koupili. \u201eP\u0159edstavte si, \u017ee jste si zakoupili kab\u00e1t, kdy\u017e jste byli na pracovn\u00ed cest\u011b v Praze, ale \u017eijete v Ostrav\u011b a do hlavn\u00edho m\u011bsta se v nejbli\u017e\u0161\u00ed dob\u011b nechyst\u00e1te. To nevad\u00ed, proto\u017ee reklamaci m\u016f\u017eete uplatnit na kter\u00e9koli pobo\u010dce nebo v s\u00eddle prodejce, leda\u017ee by prodejce p\u0159edem ur\u010dil jin\u00fd subjekt, zpravidla servis,\u201c<\/em> poznamen\u00e1v\u00e1 Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

N\u011bkdy m\u016f\u017ee b\u00fdt slo\u017eit\u011bj\u0161\u00ed zorientovat se v tom, kdo v\u00e1m zbo\u017e\u00ed prodal. Myslete na to, \u017ee rozhoduj\u00edc\u00ed je I\u010c nebo obchodn\u00ed firma uveden\u00e1 na dokladu. \u010casto zjist\u00edte, \u017ee s\u00ed\u0165 konkr\u00e9tn\u00ed zna\u010dky je v cel\u00e9 republice spravov\u00e1na jednou spole\u010dnost\u00ed, kter\u00e1 je va\u0161\u00edm prodejcem a zbo\u017e\u00ed k reklamaci m\u016f\u017eete p\u0159edat v jak\u00e9koli jej\u00ed provozovn\u011b. Pozor ale na fran\u0161\u00edzy \u2013 i kdy\u017e vid\u00edte stejnou obchodn\u00ed zna\u010dku a logo, m\u016f\u017ee j\u00edt o r\u016fzn\u00e9 obchodn\u00ed subjekty.<\/p>\n

Reklamovat m\u016f\u017eete samoz\u0159ejm\u011b i po\u0161tou, co\u017e vyu\u017eijete nejsp\u00ed\u0161e hlavn\u011b u zbo\u017e\u00ed zakoupen\u00e9ho v e-shopu. Ani po\u0161tovn\u00fdm se nenechte odradit. Jestli\u017ee bude reklamace uzn\u00e1na, m\u016f\u017eete po\u017eadovat n\u00e1hradu v\u0161ech \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f. V opa\u010dn\u00e9m p\u0159\u00edpad\u011b v\u00e1m prodejce po\u0161tovn\u00e9 neproplat\u00ed.<\/p>\n

Pokud nakupujete zbo\u017e\u00ed z bazaru \u010di od zn\u00e1m\u00fdch z druh\u00e9 ruky s klidem v du\u0161i, \u017ee v\u00e1m k n\u011bmu p\u0159edchoz\u00ed vlastn\u00edk d\u00e1v\u00e1 i paragon a zb\u00fdv\u00e1 je\u0161t\u011b rok z\u00e1ruky, neusn\u011bte na vav\u0159\u00ednech. V praxi sice reklamace druh\u00fdm vlastn\u00edkem ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f proch\u00e1z\u00ed, av\u0161ak obchodn\u00edk m\u00e1 pr\u00e1vo v\u00e1m nevyhov\u011bt s argumentem, \u017ee spolu nem\u00e1te \u017e\u00e1dn\u00fd pr\u00e1vn\u00ed vztah. Probl\u00e9m je v tom, \u017ee pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed jsou v\u00e1z\u00e1na k dan\u00e9 kupn\u00ed smlouv\u011b, kterou prodejce uzav\u0159el se sv\u00fdm p\u016fvodn\u00edm z\u00e1kazn\u00edkem. \u201e\u0158e\u0161en\u00edm tedy m\u016f\u017ee b\u00fdt z\u016fstat s p\u016fvodn\u00edm vlastn\u00edkem v kontaktu a v p\u0159\u00edpad\u011b pot\u0159eby poslat do prodejny jeho, co\u017e bude sch\u016fdn\u00e9 asi maxim\u00e1ln\u011b mezi p\u0159\u00e1teli nebo p\u0159\u00edbuzn\u00fdmi. Prakti\u010dt\u011bj\u0161\u00ed je sepsat takzvan\u00e9 postoupen\u00ed pr\u00e1v z vadn\u00e9ho pln\u011bn\u00ed, kde vlastn\u00edk prohl\u00e1s\u00ed, \u017ee v\u0161echna sou\u010dasn\u00e1 i budouc\u00ed pr\u00e1va postupuje v\u00e1m,\u201c<\/em> vysv\u011btluje Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

Pr\u00e1va z vadn\u00e9ho pln\u011bn\u00ed mohou plynout z ka\u017ed\u00e9 smlouvy, p\u0159i\u010dem\u017e jej\u00edm p\u0159edm\u011btem m\u016f\u017ee b\u00fdt t\u00e9m\u011b\u0159 cokoli. Pokud n\u011bco nesed\u00ed, nebojte se ozvat t\u0159eba i v restauraci, u kade\u0159n\u00edka, u mobiln\u00edho oper\u00e1tora, kter\u00fd v\u00e1m zaslal zjevn\u011b nesmysln\u00e9 vy\u00fa\u010dtov\u00e1n\u00ed, nebo na z\u00e1jezdu, jen\u017e trp\u00ed nedostatky.<\/p>\n

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dTEST<\/strong><\/p>\n

Ilustra\u010dn\u00ed foto: archiv (red) – Za kr\u00e1sn\u011bj\u0161\u00ed Vimperk<\/p>\n

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  Reklamace <\/p>\n","protected":false},"author":2,"featured_media":159705,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2019\/05\/11\/r\u00e1me\u010dek-reklamace.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/150456"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=150456"}],"version-history":[{"count":5,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/150456\/revisions"}],"predecessor-version":[{"id":159708,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/150456\/revisions\/159708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/159705"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=150456"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=150456"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=150456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}