{"id":148875,"date":"2018-12-22T21:12:30","date_gmt":"2018-12-22T20:12:30","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=148875"},"modified":"2018-12-27T10:08:48","modified_gmt":"2018-12-27T09:08:48","slug":"dtest-co-delat-kdyz-ma-vanocni-darek-vadu","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=148875","title":{"rendered":"dTEST: Co d\u011blat, kdy\u017e m\u00e1 v\u00e1no\u010dn\u00ed d\u00e1rek vadu"},"content":{"rendered":"

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Je to nemil\u00e9, ale m\u016f\u017ee se st\u00e1t, \u017ee d\u00e1rek, kter\u00fd najdete pod strome\u010dkem, nefunguje nebo m\u00e1 vady. M\u016f\u017ee reklamaci v obchod\u011b \u0159e\u0161it d\u00e1rce i obdarovan\u00fd? Jak se zachovat, kdy\u017e dar poch\u00e1z\u00ed z v\u00fdprodeje \u010di ze slevov\u00e9\u00a0akce? A jak je to s\u00a0v\u011bnovan\u00fdmi pouk\u00e1zkami nebo vouchery na zbo\u017e\u00ed, pokud vypr\u0161\u00ed jejich platnost?<\/h6>\n

\"\"Reklamace d\u00e1rku se nijak v\u00fdrazn\u011b neli\u0161\u00ed od reklamace nedarovan\u00e9ho zbo\u017e\u00ed. Probl\u00e9m je v\u00a0tom, \u017ee prodejce m\u016f\u017ee cht\u00edt prok\u00e1zat, \u017ee zbo\u017e\u00ed je koupen\u00e9 u n\u011bj a \u017ee je v z\u00e1ruce. V\u011bt\u0161inou se tak neobejdete bez \u00fa\u010dtenky nebo p\u0159\u00edm\u00e9 pomoci toho, od koho jste d\u00e1rek dostali.<\/p>\n

Z\u00e1ruka \u010di odpov\u011bdnost za vady je sou\u010d\u00e1st\u00ed kupn\u00ed smlouvy mezi prodejcem a kupuj\u00edc\u00edm.\u00a0\u201ePr\u00e1vo uplat\u0148ovat reklamaci m\u00e1 v\u00fdlu\u010dn\u011b d\u00e1rce. V praxi v\u011bt\u0161inou nikdo neov\u011b\u0159uje toto\u017enost osoby, kter\u00e1 v\u011bc reklamuje, pokud p\u0159inese v\u0161echny doklady. \u010casto to ov\u011b\u0159it ani nejde. Jinak je tomu ale u e-shop\u016f, kter\u00e9 identitu sv\u00fdch z\u00e1kazn\u00edk\u016f znaj\u00ed a k reklamaci mohou vy\u017eadovat pov\u011b\u0159en\u00ed. Nej\u010dast\u011bji posta\u010d\u00ed \u00fa\u010dtenka \u010di faktura,\u201c<\/em> \u0159\u00edk\u00e1 Luk\u00e1\u0161 Zelen\u00fd, vedouc\u00ed pr\u00e1vn\u00edho odd\u011blen\u00ed spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Chcete-li b\u00fdt dob\u0159e p\u0159ipraveni a probl\u00e9m\u016fm p\u0159edej\u00edt, je nejlep\u0161\u00ed p\u00edsemn\u011b postoupit obdarovan\u00e9mu pr\u00e1vo reklamovat (\u201eJ\u00e1, d\u00e1rce, postupuji pr\u00e1vo reklamovat na obdarovan\u00e9ho\u2026\u201c) nebo mu napsat plnou moc k uplat\u0148ov\u00e1n\u00ed pr\u00e1va z\u00a0odpov\u011bdnosti za vady (\u201eJ\u00e1, d\u00e1rce, zplnomoc\u0148uji obdarovan\u00e9ho, aby vy\u0159izoval v\u0161e souvisej\u00edc\u00ed s konkr\u00e9tn\u00ed reklamac\u00ed v\u011bci a p\u0159ij\u00edmal p\u0159\u00edpadn\u00e1 pln\u011bn\u00ed\u2026\u201c). \u201eM\u016f\u017ee se st\u00e1t, \u017ee reklamaci sice obdarovan\u00fd \u00fasp\u011b\u0161n\u011b uplatn\u00ed, ale pen\u00edze za neopraviteln\u00fd v\u00fdrobek p\u0159ijdou na \u00fa\u010det d\u00e1rce, ze kter\u00e9ho bylo zbo\u017e\u00ed placeno. P\u0159edej\u00edt tomu lze p\u0159i sepisov\u00e1n\u00ed reklama\u010dn\u00edho protokolu nebo pr\u00e1v\u011b pov\u011b\u0159en\u00edm od kupuj\u00edc\u00edho. Rady a vzory k\u00a0reklamac\u00edm najdete na na\u0161em webu<\/strong><\/a>. S\u00a0dotazy se m\u016f\u017eete obr\u00e1tit na poradenskou linku dTestu na \u010d\u00edsle 299\u00a0149\u00a0009,\u201c<\/em> doporu\u010duje Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

A co kdy\u017e d\u00e1rce po\u0159\u00eddil d\u00e1rek ve v\u00fdprodeji \u010di v\u00a0akci? Zlevn\u011bn\u00e9 zbo\u017e\u00ed se od toho nezlevn\u011bn\u00e9ho m\u00e1 li\u0161it pouze cenou. V\u00fdprodej nikdy nesm\u00ed zhor\u0161it slu\u017eby poskytnut\u00e9 z\u00e1kazn\u00edkovi ani omezit jeho z\u00e1konn\u00e1 pr\u00e1va, a to v\u010detn\u011b mo\u017enosti reklamovat vady zbo\u017e\u00ed. \u0158e\u0161en\u00ed p\u0159\u00edpadn\u00fdch probl\u00e9m\u016f m\u00e1 b\u00fdt stejn\u00e9 jako kdykoli jindy. “V\u00fdjimkou je pouze situace, kdy si ve slev\u011b v\u011bdom\u011b kupujete vadn\u00e9, kazov\u00e9 \u010di po\u0161kozen\u00e9 zbo\u017e\u00ed. To mus\u00ed b\u00fdt zlevn\u011bno a je logick\u00e9, \u017ee vada, pro kterou z\u00e1kazn\u00edk dostal slevu a v\u011bd\u011bl o n\u00ed od za\u010d\u00e1tku, nen\u00ed reklamovateln\u00e1. Koup\u00edte-li nap\u0159\u00edklad bundu se \u0161patn\u00fdm zipem s t\u00edm, \u017ee zip vym\u011bn\u00edte sami, nem\u016f\u017eete za m\u011bs\u00edc p\u0159ij\u00edt zp\u011bt a bundu pro tuto vadu reklamovat,\u201c<\/em> vysv\u011btluje Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

Pokud jste dostali k\u00a0V\u00e1noc\u016fm poukaz \u010di voucher na zbo\u017e\u00ed, pohl\u00eddejte si jeho platnost. Prop\u00e1snete-li datum na n\u011bm uveden\u00e9, nemus\u00ed prodejce poskytnout nic, pouk\u00e1zka prost\u011b propadne. A\u010dkoliv to vypad\u00e1 nef\u00e9r, u\u017e v\u00a0minulosti rozhodl Nejvy\u0161\u0161\u00ed soud \u010cR ve prosp\u011bch prodejc\u016f a pouk\u00e1zku p\u0159irovnal k jogurt\u016fm. Je jen na z\u00e1kazn\u00edkovi, jestli ho sn\u00ed, nebo nech\u00e1 datum spot\u0159eby vypr\u0161et.<\/p>\n

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dTEST<\/strong><\/p>\n

Ilustra\u010dn\u00ed foto: pixabay<\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

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