{"id":146834,"date":"2018-11-28T10:41:02","date_gmt":"2018-11-28T09:41:02","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=146834"},"modified":"2018-11-28T10:47:48","modified_gmt":"2018-11-28T09:47:48","slug":"protext-nakupy-vanocnich-darku-pres-internet-jake-maji-kupujici-prava","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=146834","title":{"rendered":"PROTEXT: N\u00e1kupy v\u00e1no\u010dn\u00edch d\u00e1rk\u016f p\u0159es internet: Jak\u00e1 maj\u00ed kupuj\u00edc\u00ed pr\u00e1va?"},"content":{"rendered":"

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Ka\u017ed\u00fdm rokem se pom\u011br nakoupen\u00fdch v\u00e1no\u010dn\u00edch d\u00e1rku p\u0159es internet zvy\u0161uje. Nakupov\u00e1n\u00ed d\u00e1rk\u016f online m\u00e1 bezesporu sv\u00e9 v\u00fdhody, ale i rizika, na kter\u00e9 by si m\u011bl d\u00e1t kupuj\u00edc\u00ed pozor. M\u016f\u017ee se jednat o podvodn\u00fd e-shop, zbo\u017e\u00ed nemus\u00ed m\u00edt o\u010dek\u00e1vanou kvalitu, probl\u00e9my mohou nastat p\u0159i doru\u010den\u00ed zbo\u017e\u00ed nebo tak\u00e9 v p\u0159\u00edpad\u011b reklamace. Na co si d\u00e1t pozor a jak\u00e1 m\u00e1 kupuj\u00edc\u00ed na internetu pr\u00e1va, rad\u00ed Mgr. Petr Nov\u00e1k, pr\u00e1vn\u00edk z Va\u0161e n\u00e1roky.cz.<\/h6>\n

Podvodn\u00fd e-shop<\/strong><\/p>\n

Podvodn\u00fd e-shop lze \u010dasto poznat ji\u017e podle n\u011bkolika z\u00e1kladn\u00edch znak\u016f. Mezi nejz\u00e1sadn\u011bj\u0161\u00ed pat\u0159\u00ed absence emailov\u00e9ho a telefonn\u00edho kontaktu, nemo\u017enost vybrat si jin\u00fd zp\u016fsob platby, ne\u017e platbu kartou, a teprve n\u011bkolikat\u00fddenn\u00ed funk\u010dnost e-shopu.\u00a0\u201ePodvodn\u00e9 e-shopy \u010dasto vznikaj\u00ed pr\u00e1v\u011b v p\u0159edv\u00e1no\u010dn\u00edm obdob\u00ed, proto\u017ee mnoho lid\u00ed p\u0159i n\u00e1kupu v\u00e1no\u010dn\u00edch d\u00e1rk\u016f jedn\u00e1 daleko lehkov\u00e1\u017en\u011bji, ne\u017e obvykle,\u201c<\/em>\u00a0upozor\u0148uje pr\u00e1vn\u00edk.<\/p>\n

Jestli\u017ee zbo\u017e\u00ed, za kter\u00e9 ji\u017e bylo zaplaceno, nedojde, a i p\u0159es snahu kupuj\u00edc\u00edho prodejce nekomunikuje, m\u016f\u017ee se kupuj\u00edc\u00ed obr\u00e1tit na svou banku.\u00a0\u201eV p\u0159\u00edpad\u011b, \u017ee je zbo\u017e\u00ed zakoupeno v e-shopu a nen\u00ed dod\u00e1no, pen\u00edze vr\u00e1t\u00ed z\u00e1kazn\u00edkovi banka, kter\u00e1 kartu vydala,\u201c<\/em>\u00a0\u0159\u00edk\u00e1 pr\u00e1vn\u00edk.<\/p>\n

Po\u0161kozen\u00e9 zbo\u017e\u00ed<\/strong><\/p>\n

A\u0165 u\u017e je zbo\u017e\u00ed p\u0159ipraveno k vyzvednut\u00ed na po\u0161t\u011b, nebo jej doru\u010d\u00ed kur\u00fdr, m\u011bl by si kupuj\u00edc\u00ed v\u017edy bal\u00edk p\u0159ed p\u0159evzet\u00edm d\u016fkladn\u011b zkontrolovat. Pokud zjist\u00ed, \u017ee je bal\u00edk po\u0161kozen\u00fd, nen\u00ed vhodn\u00e9 jej p\u0159eb\u00edrat. V p\u0159\u00edpad\u011b, \u017ee na po\u0161kozen\u00fd bal\u00edk p\u0159ijde z\u00e1kazn\u00edk a\u017e po p\u0159evzet\u00ed, m\u011bl by jej neprodlen\u011b reklamovat.\u00a0\u201eKupuj\u00edc\u00ed by m\u011bl oslovit prodejce s reklamac\u00ed co nejd\u0159\u00edv po p\u0159evzet\u00ed zbo\u017e\u00ed. Vhodn\u00e9 je po\u0161kozen\u00ed zdokumentovat nap\u0159\u00edklad fotografiemi, p\u0159\u00edpadn\u011b v\u00fdpov\u011b\u010fmi sv\u011bdk\u016f,\u201c\u00a0<\/em>rad\u00ed pr\u00e1vn\u00edk Nov\u00e1k.<\/p>\n

Stejn\u00fd postup plat\u00ed i v p\u0159\u00edpad\u011b, \u017ee je bal\u00edk v po\u0159\u00e1dku, ale po\u0161kozen\u00e9 je zbo\u017e\u00ed uvnit\u0159, p\u0159\u00edpadn\u011b chyb\u00ed n\u011bkter\u00fd z komponent\u016f.\u00a0\u201eOp\u011bt je nutno zbo\u017e\u00ed bez zbyte\u010dn\u00e9ho odkladu reklamovat a rovn\u011b\u017e zdokumentovat po\u0161kozen\u00ed \u010di chyb\u011bj\u00edc\u00ed \u010d\u00e1sti,\u201c<\/em>\u00a0dod\u00e1v\u00e1 pr\u00e1vn\u00edk.<\/p>\n

Odstoupen\u00ed od smlouvy do 14 dn\u00ed<\/strong><\/p>\n

Zbo\u017e\u00ed nakoupen\u00e9 online, si kupuj\u00edc\u00ed nem\u016f\u017ee fyzicky prohl\u00e9dnout, proto \u010dasto nast\u00e1v\u00e1 situace, \u017ee nen\u00ed s doru\u010den\u00fdm zbo\u017e\u00edm spokojen. Na tento fakt v\u0161ak mysl\u00ed z\u00e1kon a d\u00e1v\u00e1 kupuj\u00edc\u00edmu v t\u011bchto p\u0159\u00edpadech mo\u017enost odstoupit od smlouvy do 14 dn\u00ed bez ud\u00e1n\u00ed d\u016fvodu.\u00a0\u201eLh\u016fta pro odstoupen\u00ed od smlouvy do 14 dn\u00ed, ani\u017e by z\u00e1kazn\u00edk musel uv\u00e1d\u011bt d\u016fvod odstoupen\u00ed, za\u010d\u00edn\u00e1 b\u011b\u017eet ve chv\u00edli, kdy dojde k p\u0159evzet\u00ed zbo\u017e\u00ed. Del\u0161\u00ed lh\u016fta plat\u00ed ve chv\u00edli, kdy nen\u00ed spot\u0159ebitel o sv\u00e9m pr\u00e1vu pou\u010den. V takov\u00e9m p\u0159\u00edpad\u011b se lh\u016fta prodlu\u017euje na 1 rok a 14 dn\u00ed. Pokud je spot\u0159ebitel pou\u010den dodate\u010dn\u011b, tak lh\u016fta dvou t\u00fddn\u016f b\u011b\u017e\u00ed od doby, kdy pou\u010den\u00ed obdr\u017eel,\u201c<\/em>\u00a0vysv\u011btluje pr\u00e1vn\u00edk Nov\u00e1k z Va\u0161e n\u00e1roky.cz.<\/p>\n

N\u00e1rok na odstoupen\u00ed od smlouvy do \u010dtrn\u00e1cti dn\u00ed v\u0161ak kupuj\u00edc\u00edmu p\u0159i n\u00e1kupech p\u0159es internet nen\u00e1le\u017e\u00ed v\u017edy. \u201eV n\u011bkter\u00fdch z\u00e1konem stanoven\u00fdch p\u0159\u00edpadech v\u0161ak toto pravidlo neplat\u00ed, jedn\u00e1 se nap\u0159\u00edklad o n\u00e1kup spodn\u00edho pr\u00e1dla, zubn\u00edch kart\u00e1\u010dk\u016f, p\u0159\u00edpadn\u011b \u010dasopis\u016f, kter\u00e9 ji\u017e byly rozbaleny, a d\u00e1le tak\u00e9 o n\u00e1kup zbo\u017e\u00ed, kter\u00e9 bylo upraveno dle p\u0159\u00e1n\u00ed kupuj\u00edc\u00edho,\u201c<\/em> objas\u0148uje pr\u00e1vn\u00edk, z\u00e1rove\u0148 v\u0161ak dod\u00e1v\u00e1, \u017ee by si kupuj\u00edc\u00ed m\u011bli d\u00e1t pozor na nekal\u00e9 praktiky n\u011bkter\u00fdch prodejc\u016f, kte\u0159\u00ed se \u010dasto neopr\u00e1vn\u011bn\u011b za \u00fapravu zbo\u017e\u00ed podle p\u0159\u00e1n\u00ed z\u00e1kazn\u00edka p\u0159i neuzn\u00e1n\u00ed odstoupen\u00ed od smlouvy schov\u00e1vaj\u00ed.<\/p>\n

Pokud v\u0161ak p\u0159es internet nakupuje pr\u00e1vnick\u00e1 osoba, nap\u0159\u00edklad firma, n\u00e1rok na odstoupen\u00ed od smlouvy do \u010dtrn\u00e1cti dn\u00ed ze z\u00e1kona nevznik\u00e1.\u201ePr\u00e1vnickou osobu nebudou chr\u00e1nit ustanoven\u00ed t\u00fdkaj\u00edc\u00ed se smluv uzav\u00edran\u00fdch distan\u010dn\u00edm zp\u016fsobem a mimo obchodn\u00ed prostory,\u201c<\/em>\u00a0vysv\u011btluje pr\u00e1vn\u00edk.<\/p>\n

N\u00e1kupy na soci\u00e1ln\u00edch s\u00edt\u00edch<\/strong><\/p>\n

Stejn\u00e1 pravidla jako u e-shop\u016f plat\u00ed tak\u00e9 u v\u0161ech ostatn\u00edch n\u00e1kup\u016f na internetu, v\u010detn\u011b n\u00e1kupu na Facebooku \u010di Instagramu.\u00a0\u201eOb\u010dansk\u00fd z\u00e1kon\u00edk toti\u017e pou\u017e\u00edv\u00e1 stejnou formulaci, \u017ee doch\u00e1z\u00ed k uzav\u0159en\u00ed smlouvy bez sou\u010dasn\u00e9 fyzick\u00e9 p\u0159\u00edtomnosti stran. Pr\u00e1v\u011b d\u00edky tomuto \u0161ir\u0161\u00edmu pojmu mohou stejn\u00e1 pr\u00e1va platit pro v\u0161echny druhy podobn\u00fdch obchod\u016f. Nen\u00ed tedy rozd\u00edl v tom, jestli si z\u00e1kazn\u00edk objedn\u00e1 zbo\u017e\u00ed v e-shopu nebo na facebooku,\u201c\u00a0<\/em>uv\u00e1d\u00ed pr\u00e1vn\u00edk z Va\u0161e n\u00e1roky.cz<\/p>\n

Je v\u0161ak rozd\u00edl v tom, kdo zbo\u017e\u00ed prod\u00e1v\u00e1, tato pravidla toti\u017e plat\u00ed pouze pro tzv. profesion\u00e1ly.\u00a0\u201ePokud nap\u0159\u00edklad maminka prod\u00e1v\u00e1 oble\u010den\u00ed sv\u00fdch d\u011bt\u00ed p\u0159es Facebook \u010di jin\u00fd server, stejn\u00e1 pravidla pro odstoupen\u00ed od smlouvy neplat\u00ed. Pokud prod\u00e1vaj\u00edc\u00ed nen\u00ed podnikatelem, n\u00e1rok na odstoupen\u00ed od smlouvy do 14 dn\u00ed nevznik\u00e1,\u201c<\/em>\u00a0upozor\u0148uje pr\u00e1vn\u00edk Nov\u00e1k.<\/p>\n

Reklamace<\/strong><\/p>\n

U n\u00e1kup\u016f p\u0159es internet b\u00fdv\u00e1 \u010dast\u011bji probl\u00e9m s reklamacemi.\u00a0\u201eI kdy\u017e se ve sv\u00e9m jedn\u00e1n\u00ed e-shopy zlep\u0161uj\u00ed, po\u0159\u00e1d je zde \u0159ada z nich, kter\u00e9 k reklama\u010dn\u00edmu \u0159\u00edzen\u00ed p\u0159istupuj\u00ed neochotn\u011b a z\u00e1kazn\u00edkovi se sna\u017e\u00ed jedn\u00e1n\u00ed znep\u0159\u00edjemnit. Pr\u00e1va z\u00e1kazn\u00edk\u016f u reklamac\u00ed online zakoupen\u00fdch v\u011bc\u00ed jsou v\u0161ak stejn\u00e9, jako u klasick\u00fdch reklamac\u00ed v kamenn\u00fdch obchodech. Z\u00e1ru\u010dn\u00ed lh\u016fta by m\u011bla b\u00fdt minim\u00e1ln\u011b 24 m\u011bs\u00edc\u016f, reklamaci by m\u011bl obchodn\u00edk vy\u0159\u00eddit do 30 dn\u00ed, a pokud nastane stejn\u00e1 z\u00e1vada 3 kr\u00e1t, m\u00e1 z\u00e1kazn\u00edk n\u00e1rok na odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz,\u201c\u00a0<\/em>uv\u00e1d\u00ed advok\u00e1t Nov\u00e1k.<\/p>\n

\u201ePo\u0161tovn\u00e9 pak p\u0159i reklamaci hrad\u00ed kupuj\u00edc\u00ed tehdy, jestli\u017ee je prod\u00e1vaj\u00edc\u00edm informov\u00e1n o tom, \u017ee bude tyto n\u00e1klady v p\u0159\u00edpad\u011b odstoupen\u00ed od smlouvy n\u00e9st, informace by m\u011bla b\u00fdt uvedena v obchodn\u00edch podm\u00ednk\u00e1ch,\u201c\u00a0<\/em>uzav\u00edr\u00e1 pr\u00e1vn\u00edk Nov\u00e1k.<\/p>\n

PROTEXT<\/strong><\/p>\n

Ilustra\u010dn\u00ed foto: pixabay<\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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