{"id":146434,"date":"2018-11-23T14:32:41","date_gmt":"2018-11-23T13:32:41","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=146434"},"modified":"2018-11-23T14:33:38","modified_gmt":"2018-11-23T13:33:38","slug":"dtest-co-delat-kdyz-po-vas-operator-pozaduje-statisice-za-mobilni-internet","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=146434","title":{"rendered":"dTEST: Co d\u011blat, kdy\u017e po v\u00e1s oper\u00e1tor po\u017eaduje statis\u00edce za mobiln\u00ed internet"},"content":{"rendered":"

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U\u017e v\u00e1s n\u011bkdy zarazila \u010d\u00e1stka uveden\u00e1 ve vy\u00fa\u010dtov\u00e1n\u00ed za telefon? M\u00e1vli jste nad t\u00edm rukou? Mo\u017en\u00e1 jste nem\u011bli, proto\u017ee \u00fa\u010dtovan\u00e1 suma nemusela b\u00fdt spr\u00e1vn\u00e1. S t\u00edmto probl\u00e9mem se musela vypo\u0159\u00e1dat pan\u00ed Andrea, kter\u00e1 se na poradnu spot\u0159ebitelsk\u00e9 organizace dTest obr\u00e1tila s nev\u0161edn\u00edm probl\u00e9mem. Obdr\u017eela vy\u00fa\u010dtov\u00e1n\u00ed ve v\u00fd\u0161i 190 000 korun.<\/h6>\n

\"\"P\u0159edstavte si situaci, kdy se va\u0161e d\u00edt\u011b nach\u00e1z\u00ed mimo domov a vy mu chcete umo\u017enit p\u0159\u00edstup na internet. Aktivujete mu mobiln\u00ed data. P\u0159esto\u017ee se na prvn\u00ed pohled tento krok jev\u00ed jako rutinn\u00ed z\u00e1le\u017eitost, d\u016fsledky v\u00e1s mohou nemile zasko\u010dit. Dcera pan\u00ed Andrey \u010derpala za \u00fa\u010delem surfov\u00e1n\u00ed na internetu mobiln\u00ed data v rozsahu p\u0159ibli\u017en\u011b 200 MB. Je\u0161t\u011b ten ve\u010der byla pan\u00ed Andrea kontaktov\u00e1na s informac\u00ed, \u017ee \u010derpan\u00e9 slu\u017eby byly oper\u00e1torem vy\u010d\u00edsleny na \u010d\u00e1stku 190 000 korun. N\u00e1sledn\u011b byla vyzv\u00e1na, aby uhradila z\u00e1lohu ve v\u00fd\u0161i 90 000 korun. \u201eJe b\u011b\u017en\u00e9, \u017ee oper\u00e1tor si za mobiln\u00ed data \u00fa\u010dtuje podstatn\u011b vy\u0161\u0161\u00ed \u010d\u00e1stky, dojde-li k jejich \u010derp\u00e1n\u00ed mimo Evropskou unii. V tomto p\u0159\u00edpad\u011b v\u0161ak byla data \u010derp\u00e1na na \u00fazem\u00ed \u010cesk\u00e9 republiky. P\u0159esto\u017ee zde nebyl nasmlouv\u00e1n \u017e\u00e1dn\u00fd datov\u00fd tarif, byla \u010d\u00e1stka vym\u00e1han\u00e1 oper\u00e1torem dosti zar\u00e1\u017eej\u00edc\u00ed,\u201c<\/em> uv\u00e1d\u00ed Luk\u00e1\u0161 Zelen\u00fd, vedouc\u00ed pr\u00e1vn\u00edho odd\u011blen\u00ed spot\u0159ebitelsk\u00e9 organizace dTest.<\/p>\n

Obdr\u017e\u00edte-li vy\u00fa\u010dtov\u00e1n\u00ed a \u010d\u00e1stky v n\u011bm uveden\u00e9 neodpov\u00eddaj\u00ed skute\u010dnosti, m\u016f\u017eete se br\u00e1nit. Podle z\u00e1kona o elektronick\u00fdch komunikac\u00edch m\u00e1te pr\u00e1vo vy\u00fa\u010dtov\u00e1n\u00ed u oper\u00e1tora reklamovat. Rozhodn\u011b se v\u0161ak v\u017edy nemus\u00ed jednat o \u010d\u00e1stky dosahuj\u00edc\u00ed takov\u00e9 v\u00fd\u0161e jako v p\u0159\u00edpad\u011b pan\u00ed Andrey. Reklamaci m\u016f\u017eete uplatnit, pokud shled\u00e1te, \u017ee vy\u00fa\u010dtov\u00e1n\u00ed se jakkoliv odchyluje od nasmlouvan\u00fdch sazeb. Co se t\u00fdk\u00e1 zp\u016fsob\u016f uplatn\u011bn\u00ed reklamace, nab\u00edz\u00ed se uplatnit ji bu\u010f osobn\u011b (nap\u0159\u00edklad na pobo\u010dce \u010di v s\u00eddle oper\u00e1tora), p\u00edsemn\u011b, telefonicky anebo vypln\u011bn\u00edm internetov\u00e9ho formul\u00e1\u0159e. \u201eS reklamac\u00ed se v\u0161ak nevypl\u00e1c\u00ed ot\u00e1let. Vy\u00fa\u010dtov\u00e1n\u00ed m\u016f\u017eete napadnout pouze do dvou m\u011bs\u00edc\u016f od chv\u00edle, kdy jste jej obdr\u017eeli. Po uplynut\u00ed t\u00e9to lh\u016fty se ji\u017e oper\u00e1tor nemus\u00ed reklamac\u00ed zab\u00fdvat,\u201c<\/em> upozor\u0148uje Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

Jestli\u017ee reklamaci uplatn\u00edte \u0159\u00e1dn\u011b a v\u010das, je povinnost\u00ed oper\u00e1tora ji ve lh\u016ft\u011b jednoho m\u011bs\u00edce vy\u0159\u00eddit a informovat v\u00e1s o v\u00fdsledku. Je v\u0161ak smutnou realitou, \u017ee oper\u00e1to\u0159i neb\u00fdvaj\u00ed v\u017edy ochotn\u00ed a n\u011bkdy nevyhov\u00ed i opr\u00e1vn\u011bn\u00fdm n\u00e1rok\u016fm spot\u0159ebitel\u016f. Pokud nastane tato situace, nemus\u00edte je\u0161t\u011b h\u00e1zet flintu do \u017eita. St\u00e1le m\u00e1te mo\u017enost na toto jedn\u00e1n\u00ed upozornit pod\u00e1n\u00edm n\u00e1mitky k \u010cesk\u00e9mu telekomunika\u010dn\u00edmu \u00fa\u0159adu. \u00da\u0159ad n\u00e1sledn\u011b rozhodne, zda oper\u00e1tor postupoval spr\u00e1vn\u011b \u010di nikoliv. V p\u0159\u00edpad\u011b, \u017ee \u00fa\u0159ad shled\u00e1 pochyben\u00ed na stran\u011b oper\u00e1tora, m\u016f\u017ee mu p\u0159ik\u00e1zat, aby vy\u00fa\u010dtov\u00e1n\u00ed zm\u011bnil a spot\u0159ebiteli vr\u00e1til pen\u00edze.<\/p>\n

Pan\u00ed Andrea postupovala podle v\u00fd\u0161e zm\u00edn\u011bn\u00fdch rad a vy\u00fa\u010dtov\u00e1n\u00ed reklamovala. N\u00e1sledn\u011b ji oper\u00e1tor kontaktoval s informac\u00ed, \u017ee vy\u00fa\u010dtov\u00e1n\u00ed j\u00ed bylo omylem po\u010d\u00edt\u00e1no podle nejvy\u0161\u0161\u00edch sazeb a bude p\u0159epo\u010d\u00edt\u00e1no. V kone\u010dn\u00e9m v\u00fdsledku zaplatila \u010d\u00e1stku ve v\u00fd\u0161i 500 korun. P\u0159esto\u017ee se nakonec v\u0161e vyjasnilo, rozhodn\u011b nen\u00ed p\u0159\u00edjemn\u00e9 se do takov\u00e9 situace dostat. Pan\u00ed Andrea k cel\u00e9 v\u011bci uvedla: \u201eOper\u00e1tor se b\u011bhem \u0159e\u0161en\u00ed choval velmi vst\u0159\u00edcn\u011b. P\u0159esto jsem byla r\u00e1da, \u017ee jsem se mohla obr\u00e1tit na poradnu dTestu. Je dobr\u00e9 v\u011bd\u011bt, \u017ee m\u00e1te n\u011bkde zast\u00e1n\u00ed.\u201c<\/em><\/p>\n

Spot\u0159ebitelsk\u00e1 poradna dTestu letos vy\u0159\u00eddila ji\u017e t\u00e9m\u011b\u0159 42 000 dotaz\u016f a st\u00ed\u017enost\u00ed z r\u016fzn\u00fdch oblast\u00ed spot\u0159ebitelsk\u00e9 problematiky. \u201eJsme r\u00e1di, kdy\u017e postup navr\u017een\u00fd na\u0161imi poradci vede k vy\u0159e\u0161en\u00ed probl\u00e9mu. C\u00edlem na\u0161\u00ed poradny je tak\u00e9 osv\u011bta, je d\u016fle\u017eit\u00e9, aby lid\u00e9 v\u011bd\u011bli, jak h\u00e1jit sv\u00e1 pr\u00e1va,\u201c<\/em> uzav\u00edr\u00e1 Luk\u00e1\u0161 Zelen\u00fd.<\/p>\n

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dTEST<\/strong><\/p>\n

Ilustra\u010dn\u00ed foro: archiv (red) – Za kr\u00e1sn\u011bj\u0161\u00ed Vimperk<\/p>\n

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  U\u017e <\/p>\n","protected":false},"author":2,"featured_media":146435,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[87],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/11\/23\/r\u00e1me\u010dek-statis\u00edce.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/146434"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=146434"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/146434\/revisions"}],"predecessor-version":[{"id":146437,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/146434\/revisions\/146437"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/146435"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=146434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=146434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=146434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}