{"id":142939,"date":"2018-10-14T18:02:04","date_gmt":"2018-10-14T17:02:04","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=142939"},"modified":"2018-10-17T16:31:52","modified_gmt":"2018-10-17T15:31:52","slug":"ombudsman-pro-zdravi-jaka-jsou-prava-pacienta-pokud-mustek-korunka-ci-zubni-proteza-vykazuji-vady","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=142939","title":{"rendered":"OMBUDSMAN PRO ZDRAV\u00cd: Jak\u00e1 jsou pr\u00e1va pacienta, pokud m\u016fstek, korunka \u010di zubn\u00ed prot\u00e9za vykazuj\u00ed vady"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-142940 size-full\" src=\"http:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada.jpg\" alt=\"\" width=\"1920\" height=\"1283\" srcset=\"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada.jpg 1920w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada-300x200.jpg 300w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada-768x513.jpg 768w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada-1024x684.jpg 1024w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada-534x357.jpg 534w, https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada-723x483.jpg 723w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h6>Na zubn\u00ed n\u00e1hrady se vztahuje z\u00e1ru\u010dn\u00ed doba 24 m\u011bs\u00edc\u016f od p\u0159evzet\u00ed. Pokud m\u016fstek, korunka \u010di zubn\u00ed prot\u00e9za vykazuje vady, m\u016f\u017eete ji reklamovat.<\/h6>\n<p>Stomatolog je povinen pacientovi vydat p\u00edsemn\u00e9 potvrzen\u00ed o tom, kdy pacient pr\u00e1vo z vady v\u00fdrobku uplatnil, co je obsahem reklamace a jak\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace pacient po\u017eaduje. M\u016f\u017eete po\u017eadovat odstran\u011bn\u00ed vady, jednak se m\u016f\u017eete dom\u00e1hat odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz, kter\u00e9 jste za vadn\u00fd v\u00fdrobek zaplatili.<\/p>\n<p>L\u00e9ka\u0159 mus\u00ed pacientov<span class=\"text_exposed_show\">i vydat tak\u00e9 potvrzen\u00ed o datu a zp\u016fsobu vy\u0159\u00edzen\u00ed reklamace v\u010detn\u011b potvrzen\u00ed o proveden\u00ed opravy a dob\u011b jej\u00edho trv\u00e1n\u00ed, p\u0159\u00edpadn\u011b p\u00edsemn\u00e9 od\u016fvodn\u011bn\u00ed zam\u00edtnut\u00ed reklamace. <\/span><\/p>\n<p><span class=\"text_exposed_show\">Pokud l\u00e9ka\u0159 odpov\u011bdnost neuzn\u00e1, m\u016f\u017eete se obr\u00e1tit na jeho nad\u0159\u00edzen\u00e9ho (pokud jej m\u00e1) nebo oblastn\u00ed stomatologickou komoru. <\/span><\/p>\n<p><span class=\"text_exposed_show\">Poradensk\u00e9 a informa\u010dn\u00ed slu\u017eby Kancel\u00e1\u0159e Ombudsmana pro zdrav\u00ed jsou poskytov\u00e1ny bezplatn\u011b prost\u0159ednictv\u00edm:<br \/>\n\u2022 Formul\u00e1\u0159e na webov\u00fdch str\u00e1nk\u00e1ch\u00a0<strong><a href=\"https:\/\/l.facebook.com\/l.php?u=http%3A%2F%2Fwww.ombudsmanprozdravi.cz%2F%3Ffbclid%3DIwAR1SjRUuqsDxGF4gmw8krq9trUJLnLGIB-orTS_T2xnepJtgnq9RetHI7Nk&amp;h=AT1xPlse2GOvJVM-52cYdErx9HwfyVbED6uuNSqErC8sONDYXad8ZD_tdvKpWDzSsKy8fzm3keYO7CDPPzN84RjY3g7SSlcjcumd0fBAdVhft01r57km7kAAYI3ohh4PnJwBmuFn_RdT05CuMemb0ODKfqcgQFxfUF-ZXcGtxsIn-ZzXyCeCBnwneTP6h_xIfhAL30KaoPeR4o7pUGl3-v0qvQKsmcnWToQX9Zez17H4-E6Hc3DfsYNO-qjf-02RlCiKUCYa8bHInK_5FOsgnFy2fXBkw9vUI-oH2A0Tj8FWs2gGqDorYJhUDBEPdKYf08w84pT-vnNFOBXly7I2MzN29qyi14DXVQh8NUxy82I2DdDMDFUw84G7HdIsMW_de-4ycyD5KlY-D2MsQPPR-gOgX0y2YelCLjdxxCf0BnjLN4YJIQ\" target=\"_blank\" rel=\"noopener nofollow\" data-ft=\"{&quot;tn&quot;:&quot;-U&quot;}\" data-lynx-mode=\"async\">www.ombudsmanprozdravi.cz<\/a><\/strong>;<br \/>\n\u2022 E-mailu na adresu <a href=\"mailto:ochrance@ombudsmanprozdravi.cz\" target=\"_blank\" rel=\"noopener\"><strong>ochrance@ombudsmanprozdravi.cz<\/strong><\/a>;<\/span><span class=\"text_exposed_show\"><br \/>\n\u2022 Telefonu na \u010d\u00edslo 222 075 103.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Text a foto: FB &#8211;\u00a0<span class=\"fwn fcg\"><span class=\"fwb fcg\" data-ft=\"{&quot;tn&quot;:&quot;k&quot;}\"><a id=\"js_2lb\" href=\"https:\/\/www.facebook.com\/OmbudsmanProZdravi\/?__tn__=kC-R&amp;eid=ARD0BAQ_X3M0UpCWc58RjTJ9ZEv5f90pc5dV27fF3BuhR5i4u52ehJxCWcChfwk6XqHLRXjJrIR-N9cv&amp;hc_ref=ARRb0qil2bdAfe6glpYiZPB9p4-vIvoYvC-gomurF78qJJG9S-Ir6OxGW5i5EEjgKzc&amp;fref=nf&amp;__xts__%5B0%5D=68.ARB_7QMGU92dYplXHAsjZ0e_0h2v-Vp6pYQ-2CqvNtM_aqqGMxJZ5RDKb9tMXibKZO3xTlA8KGw9J_y15DieS7zyLYD4_UZrBfs4Egau9g7IM-llYjbPR3jSNWJ61N2TK7ozqzT5ber2TjV6YiPF-VICBhFroIHyybQrHozT0v5XH01rY1SdPg\" target=\"_blank\" rel=\"noopener\" data-hovercard=\"\/ajax\/hovercard\/page.php?id=606090229501570&amp;extragetparams=%7B%22__tn__%22%3A%22%2CdkC-R-R%22%2C%22eid%22%3A%22ARD0BAQ_X3M0UpCWc58RjTJ9ZEv5f90pc5dV27fF3BuhR5i4u52ehJxCWcChfwk6XqHLRXjJrIR-N9cv%22%2C%22hc_ref%22%3A%22ARRb0qil2bdAfe6glpYiZPB9p4-vIvoYvC-gomurF78qJJG9S-Ir6OxGW5i5EEjgKzc%22%2C%22fref%22%3A%22nf%22%7D\" data-hovercard-prefer-more-content-show=\"1\" data-hovercard-referer=\"ARRb0qil2bdAfe6glpYiZPB9p4-vIvoYvC-gomurF78qJJG9S-Ir6OxGW5i5EEjgKzc\" aria-describedby=\"u_6x_1\" aria-owns=\"js_2l8\">Kancel\u00e1\u0159 Ombudsmana pro zdrav\u00ed<\/a><\/span><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ot\u00e1zka \u010dten\u00e1\u0159e v koment\u00e1\u0159i na soci\u00e1ln\u00ed s\u00edti:<\/strong><\/p>\n<h6><em>Zde neplat\u00ed ob\u010dansk\u00fd z\u00e1kon\u00edk? Pokud nejsem s pr\u016fb\u011bhem reklamace spokojen \u010di se c\u00edt\u00edm po\u0161kozen, pak p\u0159eci \u010cesk\u00e1 obchodn\u00ed inspekce (\u010cOI)<\/em>?<\/h6>\n<p><strong>Odpov\u00edd\u00e1\u00a0Kancel\u00e1\u0159 Ombudsmana pro zdrav\u00ed:<\/strong><\/p>\n<p>V\u00e1\u017een\u00fd pane, aplikaci pr\u00e1vn\u00ed \u00fapravy ob\u010dansk\u00e9ho z\u00e1kon\u00edku v dan\u00e9m p\u0159\u00edpad\u011b nikdo nepop\u00edr\u00e1. Pokud je v\u00fdrobek, v dan\u00e9m p\u0159\u00edpad\u011b m\u016fstek, korunka \u010di zubn\u00ed n\u00e1hrada, vadn\u00fd uplat\u0148uje pacient (klient, spot\u0159ebitel)reklamaci na vadn\u00fd v\u00fdrobek. Zubn\u00ed l\u00e9ka\u0159 je povinen\u00a0reklamaci vy\u0159\u00eddit do t\u0159iceti dn\u016f. Pokud l\u00e9ka\u0159 odpov\u011bdnost neuzn\u00e1, m\u016f\u017ee se pacient obr\u00e1tit na oblastn\u00ed stomatologickou komoru, kter\u00e1 je opr\u00e1vn\u011bna \u0159e\u0161it odborn\u00e9 pochyben\u00ed zuba\u0159e, tak i jeho neetick\u00e9 jedn\u00e1n\u00ed. Konflikty a reklama\u010dn\u00ed \u0159\u00edzen\u00ed posuzuje \u010cesk\u00e1 stomatologick\u00e1 komora, jej\u00ed odborn\u00e1 komise. \u010cesk\u00e1 stomatologick\u00e1 komora po odborn\u00e9m posouzen\u00ed p\u0159\u00edpadu jin\u00fdm l\u00e9ka\u0159em doporu\u010d\u00ed dal\u0161\u00ed postup, ten v\u0161ak nen\u00ed pro l\u00e9ka\u0159e z\u00e1vazn\u00fd. Nebude-li se l\u00e9ka\u0159 doporu\u010den\u00edm \u010cesk\u00e9 stomatologick\u00e9 komory \u0159\u00eddit, je mo\u017en\u00e9 podat k soudu \u017ealobu na n\u00e1hradu \u0161kody. Soud provede dokazov\u00e1n\u00ed, zpravidla znaleck\u00fdmi posudky, a rozhodne, zda je zubn\u00ed n\u00e1hrada vadn\u00e1 \u010di ne. Z\u00e1kon \u010cesk\u00e9 n\u00e1rodn\u00ed rady \u010d. 220\/1991 Sb., d\u00e1v\u00e1 komor\u00e1m opr\u00e1vn\u011bn\u00ed \u0159e\u0161it st\u00ed\u017enosti na v\u00fdkon povol\u00e1n\u00ed sv\u00fdch \u010dlen\u016f a ukl\u00e1dat disciplin\u00e1rn\u00ed opat\u0159en\u00ed v p\u0159\u00edpad\u011b, \u017ee \u010dlen komor nevykon\u00e1v\u00e1 sv\u00e9 povol\u00e1n\u00ed odborn\u011b, v souladu s jeho etikou a zp\u016fsobem stanoven\u00fdm z\u00e1kony a \u0159\u00e1dy komor. Dojde-li ob\u010dan &#8211; pacient k n\u00e1zoru, \u017ee p\u0159i n\u00e1v\u0161t\u011bv\u011b u zubn\u00edho l\u00e9ka\u0159e nastal takov\u00fd p\u0159\u00edpad, m\u00e1 pr\u00e1vo podat st\u00ed\u017enost. P\u0159ijet\u00ed a postup \u0159e\u0161en\u00ed takov\u00e9 st\u00ed\u017enosti upravuje Disciplin\u00e1rn\u00ed \u0159\u00e1d \u010cesk\u00e9 stomatologick\u00e9 komory. Zjist\u00ed-li revizn\u00ed komise a n\u00e1sledn\u011b \u010destn\u00e1 rada komory, \u017ee st\u00ed\u017enost byla opr\u00e1vn\u011bn\u00e1 a skute\u010dn\u011b do\u0161lo k poru\u0161en\u00ed povinnost\u00ed, je zubn\u00edmu l\u00e9ka\u0159i ulo\u017eeno disciplin\u00e1rn\u00ed opat\u0159en\u00ed. \u010cOI nem\u00e1 pravomoc rozhodovat o reklamac\u00edch z\u00e1kazn\u00edk\u016f, nen\u00ed opr\u00e1vn\u011bna vstupovat do sporu. V p\u0159\u00edpad\u011b, \u017ee byla reklamace zam\u00edtnuta jako neopr\u00e1vn\u011bn\u00e1, je t\u0159eba se obr\u00e1tit na soud. Jedn\u00e1 se o spor mezi ,,prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm\u201c, jeho\u017e \u0159e\u0161en\u00ed nen\u00ed v kompetenci \u010cOI. N\u011bco jin\u00e9ho je, pokud se l\u00e9ka\u0159 v\u016fbec nezab\u00fdv\u00e1 vyt\u00fdkanou vadou, v takov\u00e9m p\u0159\u00edpad\u011b nelze pova\u017eovat reklamaci za \u0159\u00e1dn\u011b vy\u0159\u00edzenou. \u010cOI pro\u0161et\u0159\u00ed, pokud prod\u00e1vaj\u00edc\u00ed nap\u0159. nevystav\u00ed doklad o p\u0159ijet\u00ed reklamace ani o tom, jak\u00fdm zp\u016fsobem reklamaci vy\u0159\u00eddil nebo nevy\u0159\u00edd\u00ed reklamaci do 30 dn\u016f, pop\u0159\u00edpad\u011b v del\u0161\u00ed lh\u016ft\u011b, na kter\u00e9 se dohodl.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Na <\/p>\n","protected":false},"author":2,"featured_media":142940,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[24],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2018\/10\/14\/zubn\u00ed-n\u00e1hrada.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/142939"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=142939"}],"version-history":[{"count":5,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/142939\/revisions"}],"predecessor-version":[{"id":143297,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/142939\/revisions\/143297"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/142940"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=142939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=142939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=142939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}