{"id":132894,"date":"2018-06-17T16:21:01","date_gmt":"2018-06-17T15:21:01","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=132894"},"modified":"2018-06-17T16:21:01","modified_gmt":"2018-06-17T15:21:01","slug":"sdruzeni-obrany-spotrebitelu-kdy-muzeme-bez-udani-duvodu-odstoupit-od-smlouvy","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=132894","title":{"rendered":"SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e: Kdy m\u016f\u017eeme bez ud\u00e1n\u00ed d\u016fvod\u016f odstoupit od smlouvy"},"content":{"rendered":"

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V\u00a0dne\u0161n\u00ed dob\u011b je velice jednoduch\u00e9 po\u0159\u00eddit si prakticky jakoukoliv v\u011bc. L\u00e1kadel je v\u0161ude kolem n\u00e1s spousty, v\u00a0supermarketech, velk\u00fdch n\u00e1kupn\u00edch galeri\u00edch\u2026 Reklama je v\u0161ude… Nakupujeme jednodu\u0161eji ne\u017e d\u0159\u00edv, proto\u017ee nemus\u00edme nakupovat jen v\u00a0kamenn\u00fdch obchodech, ale v\u00a0dob\u011b internetu st\u00e1le v\u00edce lid\u00ed vyu\u017e\u00edv\u00e1 mo\u017enost nakupovat tzv. na d\u00e1lku. <\/strong><\/h6>\n

\"\"Je to nejen jednodu\u0161\u0161\u00ed ale tak\u00e9 pohodln\u011bj\u0161\u00ed. V klidu\u00a0domova si ka\u017ed\u00fd vybere z\u00a0nep\u0159ebern\u00e9ho mno\u017estv\u00ed obchod\u016f i v\u011bc\u00ed, to po \u010dem tou\u017e\u00ed. V\u00edme v\u0161ak, jak\u00fd je rozd\u00edl v\u00a0n\u00e1kupu na d\u00e1lku oproti tomu v\u00a0kamenn\u00e9m obchod\u011b? Jak se ukazuje na \u010dast\u00fdch dotazech v\u00a0na\u0161ich poradn\u00e1ch, nemaj\u00ed v\u00a0tom doposud spot\u0159ebitel\u00e9 docela jasno. Ud\u011blejme si v\u00a0tom, tedy trochu po\u0159\u00e1dek.<\/strong><\/p>\n

Pokud jsme s\u00a0v\u00fdb\u011brem a n\u00e1kupem zbo\u017e\u00ed spokojeni, je v\u0161e v\u00a0po\u0159\u00e1dku. Ov\u0161em co d\u011blat, kdy\u017e si zbo\u017e\u00ed p\u0159ineseme dom\u016f a zjist\u00edme, \u017ee jsme tzv.\u201c trefili kozla\u201c, tedy, \u017ee tak dlouho jsme si v\u00a0obchod\u011b vyb\u00edrali, a\u017e jsme p\u0159ebrali? V\u00a0n\u011bkter\u00fdch p\u0159\u00edpadech \u0159e\u0161en\u00ed nab\u00edz\u00ed ob\u010dansk\u00fd z\u00e1kon\u00edk, v\u00a0jin\u00fdch p\u0159\u00edpadech mus\u00edme spol\u00e9hat na dobrou v\u016fli obchodn\u00edk\u016f.<\/p>\n

P\u0159i n\u00e1kupu na d\u00e1lku, nap\u0159. na internetu, v\u00a0tom nen\u00ed \u017e\u00e1dn\u00fd probl\u00e9m, proto\u017ee a\u017e na jist\u00e9 v\u00fdjimky (jako nap\u0159. u zbo\u017e\u00ed upraven\u00e9ho dle p\u0159\u00e1n\u00ed kupuj\u00edc\u00edho, knih, CD apod.) m\u00e1 spot\u0159ebitel pr\u00e1vo odstoupit od kupn\u00ed smlouvy bez ud\u00e1n\u00ed d\u016fvodu a bez jak\u00e9koliv sankce do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed.\u00a0<\/strong>
\nZde by nem\u011bl nastat probl\u00e9m, jen je pot\u0159eba zbo\u017e\u00ed vr\u00e1tit spolu s\u00a0odstoupen\u00edm od kupn\u00ed smlouvy zp\u011bt obchodn\u00edkovi. Ten je povinen vr\u00e1tit nejen cenu, kterou jste za zbo\u017e\u00ed zaplatili, ale i n\u00e1klady na po\u0161tovn\u00e9 a baln\u00e9, kter\u00e9 n\u00e1m p\u016fvodn\u011b na\u00fa\u010dtoval. N\u00e1klady na vr\u00e1cen\u00ed v\u0161ak ji\u017e nese zpravidla spot\u0159ebitel. Prod\u00e1vaj\u00edc\u00ed na vr\u00e1cen\u00ed odpov\u00eddaj\u00edc\u00ed \u010d\u00e1stky m\u00e1 ze z\u00e1kona tak\u00e9 14 dn\u016f.
\nPozor doba na rozmy\u0161lenou (14 dn\u016f) je ur\u010dena pouze na vyzkou\u0161en\u00ed zbo\u017e\u00ed, nikoliv v\u0161ak k\u00a0tomu, abychom zbo\u017e\u00ed b\u011b\u017en\u011b pou\u017e\u00edvali. Je tomu tak proto, \u017ee jsme sv\u016fj v\u00fdb\u011br u\u010dinili pouh\u00fdm pohledem na obrazovku a nemohli si tak zbo\u017e\u00ed vyzkou\u0161et ani \u0159\u00e1dn\u011b prohl\u00e9dnout. Pokud byste vraceli zbo\u017e\u00ed po\u0161kozen\u00e9, pak by V\u00e1m vr\u00e1cen\u00e1 \u010d\u00e1stka mohla b\u00fdt sn\u00ed\u017eena.<\/p>\n

Zcela jin\u00e1 situace v\u0161ak nast\u00e1v\u00e1 p\u0159i n\u00e1kupu v\u00a0kamenn\u00fdch obchodech. A tady \u010dasto nar\u00e1\u017e\u00edme na mylnou domn\u011bnku spot\u0159ebitel\u016f, \u017ee lze do 14 dn\u016f odstoupit i v\u00a0tomto p\u0159\u00edpad\u011b.\u00a0<\/strong>
\nTak jako v\u00a0p\u0159\u00edpad\u011b pan\u00ed Evy, kter\u00e1 si koupila v\u00a0obchod\u011b s\u00a0galanteri\u00ed kabelku v\u00a0barv\u011b, kter\u00e1 se j\u00ed hodila k\u00a0bot\u00e1m na svatbu jej\u00ed dcery. A\u017e doma zjistila, \u017ee barva sice \u010derven\u00e1 je, ale bohu\u017eel v\u00a0jin\u00e9m odst\u00ednu \u010derven\u00e9 a oba odst\u00edny se nyn\u00ed spolu jak se \u0159\u00edk\u00e1 \u201ebij\u00ed\u201c. V\u00a0dobr\u00e9 v\u00ed\u0159e, \u017ee p\u0159ece do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed m\u00e1 pr\u00e1vo od smlouvy odstoupit, se pan\u00ed Eva vydala do prodejny druh\u00fd den znovu a do\u017eadovala se vr\u00e1cen\u00ed pen\u011bz. Jak\u00e9 bylo jej\u00ed p\u0159ekvapen\u00ed, kdy\u017e zjistila, \u017ee prod\u00e1vaj\u00edc\u00ed m\u00e1 zcela jin\u00fd n\u00e1zor a toto odm\u00edtl. Obr\u00e1tila se na n\u00e1s s\u00a0dotazem, kdo m\u00e1 pravdu, zda obchodn\u00edk nebo ona. A nebyla zdaleka sama. S\u00a0podobn\u00fdmi dotazy se na\u0161i pracovn\u00edci setk\u00e1vaj\u00ed prakticky denn\u011b.
\nA zde jsme u j\u00e1dra probl\u00e9mu, dle z\u00e1kona m\u00e1 pravdu obchodn\u00edk. A to z\u00a0toho d\u016fvodu, \u017ee n\u00e1kup byl u\u010din\u011bn, jak se \u0159\u00edk\u00e1 v \u201ekamenn\u00e9 prodejn\u011b\u201c (prodejna nemus\u00ed b\u00fdt nutn\u011b postavena z\u00a0kamene), zkr\u00e1tka za fyzick\u00e9 p\u0159\u00edtomnosti kupuj\u00edc\u00edho i prod\u00e1vaj\u00edc\u00edho. Spot\u0159ebitelka si mohla zbo\u017e\u00ed vyzkou\u0161et, prohl\u00e9dnout a pak teprve zbo\u017e\u00ed zaplatit. \u017de barvu bot neporovnala s\u00a0barvou kabelky, ji\u017e bohu\u017eel v\u00a0o\u010d\u00edch prod\u00e1vaj\u00edc\u00edho nehraje \u017e\u00e1dnou roli. \u0160patn\u00fd v\u00fdb\u011br nem\u016f\u017ee b\u00fdt d\u016fvodem k\u00a0odstoupen\u00ed, t\u00edm m\u016f\u017ee b\u00fdt pouze vada v\u00fdrobku.<\/p>\n

V\u00a0z\u00e1kon\u011b nenajdeme oporu pro n\u00e1\u0161 po\u017eadavek na vr\u00e1cen\u00ed zbo\u017e\u00ed, kter\u00e9 zakoup\u00edme na prodejn\u011b, a nem\u016f\u017eeme tak ani \u017e\u00e1dat vr\u00e1cen\u00ed pen\u011bz. Takov\u00e1 pr\u00e1va n\u00e1m p\u0159\u00edslu\u0161\u00ed pouze v\u00a0p\u0159\u00edpad\u011b vadn\u00e9ho pln\u011bn\u00ed.<\/strong>
\nSamoz\u0159ejm\u011b existuj\u00ed obchody, kde sv\u00fdm z\u00e1kazn\u00edk\u016fm vyjdou vst\u0159\u00edc a nab\u00edz\u00ed r\u016fzn\u011b dlouhou lh\u016ftu na rozmy\u0161len\u00ed (nap\u0159. 30 dn\u00ed na v\u00fdm\u011bnu v\u00a0p\u0159\u00edpad\u011b \u0161patn\u00e9ho v\u00fdb\u011bru nebo p\u0159i zakoupen\u00ed d\u00e1rku pro n\u011bkoho jin\u00e9ho). O tomto v\u0161ak je spot\u0159ebitel v\u011bt\u0161inou informov\u00e1n dop\u0159edu na dokladu o zaplacen\u00ed, pop\u0159. informac\u00ed na prodejn\u011b. Prod\u00e1vaj\u00edc\u00ed si pro tyto p\u0159\u00edpady m\u016f\u017ee stanovit vlastn\u00ed podm\u00ednky pro vr\u00e1cen\u00ed, nebo m\u016f\u017ee i m\u00edsto vr\u00e1cen\u00ed pen\u011bz nab\u00eddnout v\u00fdm\u011bnu za jin\u00e9 zbo\u017e\u00ed, \u010di vr\u00e1tit \u010d\u00e1stku v\u00a0podob\u011b voucheru na dal\u0161\u00ed n\u00e1kup. Nelze se toho v\u0161ak dom\u00e1hat, nebo\u0165 je na dobr\u00e9 v\u016fli obchodn\u00edka, zda takovou mo\u017enost spot\u0159ebiteli nab\u00eddne a v\u00fdrobek bez vady vezme zp\u011bt.<\/p>\n

Bu\u010fte proto obez\u0159etn\u00ed a pamatujte, \u017ee existuj\u00ed rozd\u00edly mezi n\u00e1kupy na d\u00e1lku a v\u00a0kamenn\u00fdch obchodech!!!<\/strong><\/p>\n

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SDRU\u017dEN\u00cd OBRANY SPOT\u0158EBITEL\u016e MORAVY A SLEZSKA, z.s.<\/strong><\/p>\n

Ilustra\u010dn\u00ed foto: pixabay<\/p>\n

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