{"id":109993,"date":"2017-09-18T13:22:40","date_gmt":"2017-09-18T12:22:40","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=109993"},"modified":"2017-09-18T13:24:55","modified_gmt":"2017-09-18T12:24:55","slug":"ceske-drahy-informuji-nova-pravidla-zjednodusi-a-zrychli-vraceni-vnitrostatnich-jizdenek","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=109993","title":{"rendered":"\u010cESK\u00c9 DR\u00c1HY INFORMUJ\u00cd: Nov\u00e1 pravidla zjednodu\u0161\u00ed a zrychl\u00ed cestuj\u00edc\u00edm vracen\u00ed vnitrost\u00e1tn\u00edch j\u00edzdenek"},"content":{"rendered":"
V\u00a0p\u00e1tek 15. z\u00e1\u0159\u00ed za\u010daly platit nov\u00e9 Smluvn\u00ed p\u0159epravn\u00ed podm\u00ednky \u010cesk\u00fdch drah, kter\u00e9 zjednodu\u0161\u00ed a zp\u0159ehledn\u00ed pravidla p\u0159i uplatn\u011bn\u00ed pr\u00e1va z\u00a0p\u0159epravn\u00ed smlouvy.<\/h6>\n

\"\"Se zm\u011bnami ve vracen\u00ed vnitrost\u00e1tn\u00edch j\u00edzdenek se cestuj\u00edc\u00ed setkaj\u00ed jak v\u00a0p\u0159\u00edpad\u011b j\u00edzdenek z\u00a0e-shopu, tak u doklad\u016f zakoupen\u00fdch u pokladn\u00ed p\u0159ep\u00e1\u017eky. Pro\u00a0cestuj\u00edc\u00ed je podstatn\u00e9, \u017ee ve v\u011bt\u0161in\u011b p\u0159\u00edpad\u016f zcela odpadne storno poplatek za\u00a0vr\u00e1cen\u00ed j\u00edzdenky a z\u00e1rove\u0148 se v\u00fdrazn\u011b zrychl\u00ed vracen\u00ed pen\u011bz zp\u011bt na jejich \u00fa\u010det.<\/p>\n

\u201eDel\u0161\u00ed dobu \u0159e\u0161\u00edme ot\u00e1zku, jak zjednodu\u0161it syst\u00e9m n\u00e1vratk\u016f a p\u0159itom zachovat hlavn\u00ed v\u00fdhodu na\u0161ich j\u00edzdn\u00edch doklad\u016f, kterou je jejich otev\u0159enost. J\u00edzdenky \u010cD nejsou toti\u017e historicky ur\u010den\u00e9 pro konkr\u00e9tn\u00ed vlak a plat\u00ed nikoliv po link\u00e1ch, ale s\u00ed\u0165ov\u011b. Lze je tedy pou\u017e\u00edt i pro p\u0159estupn\u00ed spoje, a to kdykoli b\u011bhem platnosti dokladu. To v\u0161ak znamen\u00e1 naopak slo\u017eit\u011bj\u0161\u00ed pravidla pro jejich p\u0159\u00edpadn\u00e9 vracen\u00ed. Z\u00e1kladn\u00ed premisou p\u0159itom bylo, aby nov\u00fd syst\u00e9m byl co nejv\u00edce z\u00e1kaznicky p\u0159\u00edv\u011btiv\u00fd,\u201c\u00a0<\/em>uv\u00e1d\u00ed Michal \u0160t\u011bp\u00e1n, \u010dlen p\u0159edstavenstva \u010cD odpov\u011bdn\u00fd za osobn\u00ed dopravu dod\u00e1v\u00e1:\u00a0\u201eMo\u017enost po\u0159\u00eddit si otev\u0159enou j\u00edzdenku pro cestu z v\u00fdchoz\u00edho m\u00edsta kter\u00fdmkoli vlakem v dan\u00e9m dni, jako je tomu dnes, z\u016fst\u00e1v\u00e1 i nad\u00e1le zachov\u00e1na.\u201c.<\/em><\/p>\n

N\u00e1vratky u j\u00edzdenek zakoupen\u00fdch mimo e-shop<\/strong>
\nV tomto p\u0159\u00edpad\u011b se jedn\u00e1 p\u0159edev\u0161\u00edm o j\u00edzdenky zakoupen\u00e9 u pokladn\u00ed p\u0159ep\u00e1\u017eky.Pokud si cestuj\u00edc\u00ed zakoup\u00ed j\u00edzdenku v p\u0159edprodeji na jin\u00fd den, do p\u016flnoci dne, kter\u00fd p\u0159edch\u00e1z\u00ed dni platnosti, ji bude moci vr\u00e1tit bez jak\u00e9hokoliv storna (sr\u00e1\u017eky) a zp\u011bt tedy dostane v\u0161e, co zaplatil. Za stejn\u00fdch podm\u00ednek bude mo\u017en\u00e9 vr\u00e1tit j\u00edzdenku i do 15 minut od jej\u00edho zakoupen\u00ed i v den platnosti, samoz\u0159ejm\u011b ve stanici, kde si ji z\u00e1kazn\u00edk koupil (tato mo\u017enost pochopiteln\u011b odpad\u00e1 u j\u00edzdenek zakoupen\u00fdch b\u011bhem j\u00edzdy u pr\u016fvod\u010d\u00edho ve vlaku).<\/p>\n

Ve v\u0161ech ostatn\u00edch p\u0159\u00edpadech bude p\u0159i vr\u00e1cen\u00ed j\u00edzdenky uplatn\u011bn storno poplatek (sr\u00e1\u017eka) ve v\u00fd\u0161i 100 K\u010d. U\u00a0skupinov\u00fdch j\u00edzdenek pro v\u00edce cestuj\u00edc\u00edch bude sr\u00e1\u017eka 100 K\u010d za ka\u017ed\u00fdch maxim\u00e1ln\u011b 6 cestuj\u00edc\u00edch.<\/p>\n

N\u00e1vratky u m\u00edstenek zakoupen\u00fdch mimo e-shop<\/strong>
\nM\u00edstenky zakoupen\u00e9 u pokladn\u00ed p\u0159ep\u00e1\u017eky bude mo\u017en\u00e9 beze sr\u00e1\u017eky vracet a\u017e do 15 minut p\u0159ed odjezdem vlaku.\u00a0Po tomto term\u00ednu bude z ka\u017ed\u00e9 vracen\u00e9 m\u00edstenky uplatn\u011bn storno poplatek (sr\u00e1\u017eka) ve v\u00fd\u0161i 100 %.<\/p>\n

N\u00e1vratky u j\u00edzdenek zakoupen\u00fdch na e-shopu \u010cD<\/strong>
\nJ\u00edzdenky zakoupen\u00e9 p\u0159es e-shop \u010cesk\u00fdch drah bude mo\u017en\u00e9 bez jak\u00e9hokoliv storna (sr\u00e1\u017eky) vr\u00e1tit do\u00a015\u00a0minut p\u0159ed za\u010d\u00e1tkem jejich platnosti.\u00a0Aby byla tato zm\u011bna mo\u017en\u00e1, budou j\u00edzdenky z\u00a0e-shopu nov\u011b platit a\u017e od vlaku, kter\u00fd bude na j\u00edzdence uveden\u00a0(konec platnosti j\u00edzdenky se oproti minulosti nijak nem\u011bn\u00ed). \u010cas uveden\u00fd na j\u00edzdence tedy bude ur\u010dovat \u010das, kdy nejd\u0159\u00edve (a kdykoliv pozd\u011bji) m\u016f\u017ee cestuj\u00edc\u00ed nastoupit j\u00edzdu.\u00a0T\u00edm se zachov\u00e1 otev\u0159en\u00fd charakter j\u00edzdenky, proto\u017ee bez omezen\u00ed p\u016fjde cestovat kter\u00fdmkoliv pozd\u011bj\u0161\u00edm spojem jako dosud.<\/p>\n

\u201ePokud bude m\u00edt cestuj\u00edc\u00ed nap\u0159\u00edklad j\u00edzdenku platnou od 11:00 a bude pot\u0159ebovat jet vlakem o dv\u011b hodiny d\u0159\u00edv, p\u016fvodn\u00ed j\u00edzdenku bez storna vr\u00e1t\u00ed a koup\u00ed si novou, platnou od 9:00. Pokud bude naopak pot\u0159ebovat jet pozd\u011bji, nemus\u00ed konat nic a na j\u00edzdenku platnou od 11:00 m\u016f\u017ee odcestovat kter\u00fdmkoliv vlakem, odj\u00ed\u017ed\u011bj\u00edc\u00edm z n\u00e1stupn\u00ed stanice do 23:59 t\u00e9ho\u017e dne,\u201c\u00a0<\/em>vysv\u011btluje nov\u00fd zp\u016fsob vracen\u00ed internetov\u00fdch j\u00edzdenek Zuzana \u010cechov\u00e1, \u0159editelka odboru cenotvorby a produktov\u00e9 komunikace \u010cD.\u00a0\u201eCestuj\u00edc\u00ed by si ale m\u011bli d\u00e1t pozor na to, \u017ee storno j\u00edzdenky je pot\u0159eba ud\u011blat nejpozd\u011bji 15 minut p\u0159ed odjezdem, jinak bude sr\u00e1\u017eka 100\u00a0%. Na to jsou ale cestuj\u00edc\u00ed zvykl\u00ed i u jin\u00fdch dopravc\u016f.\u201c<\/em><\/p>\n

Novou verzi aplikace\u00a0\u201eM\u016fj vlak\u201c\u00a0\u010cesk\u00e9 dr\u00e1hy vystavily ke schv\u00e1len\u00ed do App Store a Google Play, ke\u00a0sta\u017een\u00ed bude do konce z\u00e1\u0159\u00ed. Do t\u00e9 doby lze j\u00edzdenky vracet podle uveden\u00fdch podm\u00ednek na mobiln\u00edm webu\u00a0m.cd.cz\u00a0a v e-shopu na\u00a0www.cd.cz.<\/p>\n

Rychlej\u0161\u00ed vracen\u00ed pen\u011bz<\/strong>
\nSoub\u011b\u017en\u011b se zm\u011bnou lh\u016ft pro vr\u00e1cen\u00ed j\u00edzdenek dojde i k\u00a0v\u00fdrazn\u00e9mu zkr\u00e1cen\u00ed doby, po kter\u00e9 se platba vr\u00e1t\u00ed z\u00e1kazn\u00edkovi zp\u011bt na \u00fa\u010det.\u00a0\u201ePokud zru\u0161\u00edte celou j\u00edzdenku ve stejn\u00fd den, jako jste si ji zakoupili, a\u00a0z\u00e1rove\u0148 nejpozd\u011bji 15 minut p\u0159ed odjezdem p\u0159\u00edslu\u0161n\u00e9ho vlaku, \u010d\u00e1stka se prakticky okam\u017eit\u011b na \u00fa\u010dtu platebn\u00ed karty stornuje bez za\u00fa\u010dtov\u00e1n\u00ed. V\u00a0p\u0159\u00edpad\u011b, \u017ee budete ru\u0161it doklad zakoupen\u00fd na e-shopu v\u00a0p\u0159edprodeji, \u010d\u00e1stka se v\u00e1m p\u0159ip\u00ed\u0161e zp\u011bt na \u00fa\u010det v\u00a0term\u00ednech stanoven\u00fdch z\u00e1konem o platebn\u00edm styku,\u201c<\/em>\u00a0vysv\u011btluje Zuzana \u010cechov\u00e1 a\u00a0dopl\u0148uje:\u00a0\u201eZ\u00e1kazn\u00edci oproti sou\u010dasn\u00e9mu syst\u00e9mu nebudou muset \u010dekat, a\u017e\u00a0jejich \u017e\u00e1dost posoud\u00ed na\u0161i zam\u011bstnanci, co\u017e v\u00a0praxi trvalo kolem dvou a\u017e t\u0159\u00ed t\u00fddn\u016f v\u00a0z\u00e1vislosti na\u00a0slo\u017eitosti p\u0159\u00edpadu. Nov\u011b jim vr\u00e1t\u00edme pen\u00edze bu\u010f okam\u017eit\u011b, nebo v \u0159\u00e1du jednoho a\u017e n\u011bkolika m\u00e1lo dn\u016f, v\u00a0z\u00e1vislosti na\u00a0rychlosti proveden\u00ed bankovn\u00ed transakce.\u201c<\/em>\u00a0J\u00edzdenky zaplacen\u00e9 \u010cD Kreditem se v\u00a0p\u0159\u00edpad\u011b v\u010dasn\u00e9ho storna ihned p\u0159ip\u00ed\u0161\u00ed zp\u011bt na \u00fa\u010det \u010cD Kreditu.<\/p>\n

Vracen\u00ed nevyu\u017eit\u00e9 j\u00edzdenky z d\u016fvodu zpo\u017ed\u011bn\u00ed vlaku<\/strong>
\nPokud se cestuj\u00edc\u00ed rozhodne, \u017ee z d\u016fvodu zpo\u017ed\u011bn\u00ed vlaku v\u016fbec neodcestuje, nov\u011b m\u016f\u017ee j\u00edzdenku vr\u00e1tit bez\u00a0sr\u00e1\u017eky a\u017e tehdy, pokud vlak bude na odjezdu opo\u017ed\u011bn o 30 a v\u00edce minut.\u00a0V dob\u011b krat\u0161\u00ed ne\u017e 30 minut vznik\u00e1 n\u00e1rok na\u00a0n\u00e1vratek beze sr\u00e1\u017eky pouze tehdy, pokud by u p\u0159estupn\u00edho spojen\u00ed do\u0161lo k ujet\u00ed p\u0159\u00edpoje a p\u0159\u00edjezd do c\u00edlov\u00e9 stanice by tak byl o 60 a v\u00edce minut pozd\u011bji.<\/p>\n

Detailn\u00ed podm\u00ednky uplatn\u011bn\u00ed pr\u00e1va z p\u0159epravn\u00ed smlouvy v\u010detn\u011b n\u00e1vratk\u016f aplikac\u00ed na In Kart\u011b jsou uvedeny ve\u00a0Smluvn\u00edch p\u0159epravn\u00edch podm\u00ednk\u00e1ch \u010cesk\u00fdch drah pro ve\u0159ejnou dr\u00e1\u017en\u00ed osobn\u00ed dopravu, vyhl\u00e1\u0161en\u00fdch v\u00a0P\u0159epravn\u00edm a tarifn\u00edm v\u011bstn\u00edku Ministerstva dopravy. K\u00a0dispozici je i na\u00a0www.cd.cz\u00a0v sekci \u010c\u00edm se \u0159\u00edd\u00edme.<\/p>\n

(tzcd)<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

V\u00a0p\u00e1tek 15. <\/p>\n","protected":false},"author":2,"featured_media":47778,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"footnotes":""},"categories":[42],"tags":[],"jetpack_featured_media_url":"https:\/\/zakrasnejsivimperk.cz\/wp-content\/uploads\/2016\/02\/15\/\u010cesk\u00e9-dr\u00e1hy-logo.jpg","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/109993"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=109993"}],"version-history":[{"count":5,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/109993\/revisions"}],"predecessor-version":[{"id":110017,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/109993\/revisions\/110017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/media\/47778"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=109993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=109993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=109993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}