{"id":10690,"date":"2015-02-28T08:00:15","date_gmt":"2015-02-28T07:00:15","guid":{"rendered":"http:\/\/zakrasnejsivimperk.cz\/?p=10690"},"modified":"2015-02-28T08:00:15","modified_gmt":"2015-02-28T07:00:15","slug":"ceska-obchodni-inspekce-diskriminaci-spotrebitele-nelze-tolerovat","status":"publish","type":"post","link":"https:\/\/zakrasnejsivimperk.cz\/?p=10690","title":{"rendered":"\u010cESK\u00c1 OBCHODN\u00cd INSPEKCE: Diskriminaci spot\u0159ebitele nelze tolerovat"},"content":{"rendered":"

Inspekto\u0159i \u010cesk\u00e9 obchodn\u00ed inspekce celoro\u010dn\u011b monitoruj\u00ed v\u0161echny formy mo\u017en\u00e9 diskriminace spot\u0159ebitele, a to jak p\u0159i prodeji v\u00fdrobk\u016f a poskytov\u00e1n\u00ed slu\u017eeb, tak i p\u0159\u00edpady diskriminace osob se zdravotn\u00edm posti\u017een\u00edm. Z\u00e1kon o ochran\u011b spot\u0159ebitele zakazuje prod\u00e1vaj\u00edc\u00edm a poskytovatel\u016fm slu\u017eeb jak\u00fdmkoliv zp\u016fsobem spot\u0159ebitele diskriminovat. V\u00a0roce 2014 bylo uskute\u010dn\u011bno 1254 kontrol, p\u0159i kter\u00fdch byla prioritou pr\u00e1v\u011b kontrola dodr\u017eov\u00e1n\u00ed tohoto z\u00e1kazu. P\u0159i sledov\u00e1n\u00ed a prov\u011b\u0159ov\u00e1n\u00ed mo\u017en\u00e9 diskriminace z\u00a0d\u016fvodu n\u00e1rodnostn\u00ed, rasov\u00e9 nebo etnick\u00e9 p\u0159\u00edslu\u0161nosti byli <\/strong>v maxim\u00e1ln\u00ed m\u00ed\u0159e vyu\u017eiti jazykov\u011b vybaven\u00ed inspekto\u0159i a tak\u00e9 romsk\u00e9 inspektorky.<\/strong>\u00a0 Diskrimina\u010dn\u00ed jedn\u00e1n\u00ed bylo kontrolovan\u00fdm subjekt\u016fm prok\u00e1z\u00e1no ve 44\u00a0p\u0159\u00edpadech a pravomocn\u00e9 pokuty <\/strong>v celkov\u00e9 v\u00fd\u0161i p\u0159es 1 milion korun<\/strong> byly v\u00a0hodnocen\u00e9m obdob\u00ed ulo\u017eeny v <\/strong>16 z nich. \u201e<\/strong>Ve srovn\u00e1n\u00ed se dv\u011bma p\u0159edchoz\u00edmi roky vzrostl po\u010det prok\u00e1zan\u00fdch p\u0159\u00edpad\u016f diskriminace spot\u0159ebitele na v\u00edce ne\u017e dvojn\u00e1sobek, a to i p\u0159es skute\u010dnost, \u017ee \u010cesk\u00e1 obchodn\u00ed inspekce v\u011bnuje t\u00e9to problematice soustavnou pozornost. Jak\u00e9koliv projevy diskrimina\u010dn\u00edho jedn\u00e1n\u00ed po\u0161kozuj\u00edc\u00ed spot\u0159ebitele pova\u017euji ve vysp\u011bl\u00e9 spole\u010dnosti za nep\u0159ijateln\u00e9, a proto je na\u0161\u00edm c\u00edlem postihovat je a hledat takov\u00e1 \u0159e\u0161en\u00ed, aby k\u00a0dal\u0161\u00edm p\u0159\u00edpad\u016fm diskriminace, pokud mo\u017eno, nedoch\u00e1zelo,\u201c \u0159ekl Mojm\u00edr Bezecn\u00fd, \u00fast\u0159edn\u00ed \u0159editel \u010cOI.<\/strong><\/p>\n

V\u00a0roce 2014 bylo v\u00a0r\u00e1mci kontroln\u00ed akce provedeno celkem 1254 kontrol, p\u0159i nich\u017e inspekto\u0159i prov\u011b\u0159ovali, zda nedoch\u00e1z\u00ed ze strany prod\u00e1vaj\u00edc\u00edch k\u00a0diskriminaci spot\u0159ebitel\u016f, jej\u00ed\u017e projevy ve v\u0161ech form\u00e1ch z\u00e1kon o ochran\u011b spot\u0159ebitele zakazuje. P\u0159i kontrol\u00e1ch bylo rovn\u011b\u017e ov\u011b\u0159ov\u00e1no pln\u011bn\u00ed dal\u0161\u00edch povinnost\u00ed prod\u00e1vaj\u00edc\u00edch, vych\u00e1zej\u00edc\u00edch z\u00a0ustanoven\u00ed obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f, jejich\u017e dodr\u017eov\u00e1n\u00ed je p\u0159edm\u011btem dozoru \u010cesk\u00e9 obchodn\u00ed inspekce. N\u011bkterou z\u00a0forem diskriminace spot\u0159ebitele prok\u00e1zali inspekto\u0159i v celkem 44 p\u0159\u00edpadech (3,5 % z proveden\u00fdch kontrol). R\u016fzn\u00e1 poru\u0161en\u00ed stanoven\u00fdch povinnost\u00ed byla p\u0159itom zji\u0161t\u011bna celkem v 639 p\u0159\u00edpadech (51,0 %). P\u0159i ov\u011b\u0159ov\u00e1n\u00ed mo\u017en\u00e9 diskriminace spot\u0159ebitele z\u00a0d\u016fvodu rasy \u010di etnika byly v maxim\u00e1ln\u00ed m\u00ed\u0159e vyu\u017e\u00edv\u00e1ny zku\u0161en\u00e9 romsk\u00e9 inspektorky, p\u0159i podez\u0159en\u00ed na diskriminaci z\u00a0d\u016fvodu n\u00e1rodnosti suplovali cizince dob\u0159e jazykov\u011b vybaven\u00ed inspekto\u0159i.<\/p>\n

Diskriminaci z\u00a0d\u016fvodu rasy \u010di etnick\u00e9ho p\u016fvodu <\/strong>prok\u00e1zali inspekto\u0159i prod\u00e1vaj\u00edc\u00edm v 8 p\u0159\u00edpadech. V\u00a0\u0161esti z nich jednalo o odm\u00edtnut\u00ed romsk\u00fdch z\u00e1jemc\u016f o pron\u00e1jem \u010di koupi bytu, v\u00a0jednom p\u0159\u00edpad\u011b bylo zabr\u00e1n\u011bno osob\u00e1m romsk\u00e9ho p\u016fvodu ve vstupu do provozovny a v\u00a0jednom p\u0159\u00edpad\u011b se jednalo o omezen\u00ed \u00fa\u010dasti na z\u00e1jezdu z\u00a0d\u016fvodu etnika.<\/p>\n

\u00a0<\/strong><\/p>\n

Diskriminace z\u00a0d\u016fvodu n\u00e1rodnosti <\/strong>je nej\u010dast\u011bj\u0161\u00edm projevem diskrimina\u010dn\u00edho jedn\u00e1n\u00ed a byla prok\u00e1z\u00e1na ve\u00a022 p\u0159\u00edpadech. Ve\u00a0dvan\u00e1cti z\u00a0nich byl cizinc\u016fm v\u00a0restaurac\u00edch \u00fa\u010dtov\u00e1n tzv. \u201eservis\u201c, v \u0161esti p\u0159\u00edpadech se jednalo o \u00fa\u010dtov\u00e1n\u00ed vy\u0161\u0161\u00edch cen cizinc\u016fm v\u00a0l\u00e1ze\u0148sk\u00fdch za\u0159\u00edzen\u00edch, restauraci a na parkovi\u0161ti. Ve dvou p\u0159\u00edpadech poskytovatel\u00e9 slu\u017eeb odm\u00edtli ubytovat ob\u010dany Rusk\u00e9 federace, v jednom byl cizinc\u016fm zak\u00e1z\u00e1n vstupu do klubu a v\u00a0jednom p\u0159\u00edpad\u011b omezil poskytovatel \u00fav\u011bru p\u0159\u00edstup cizinc\u016f ke spot\u0159ebitelsk\u00fdm p\u016fj\u010dk\u00e1m.<\/p>\n

\u00a0<\/strong><\/p>\n

Diskriminaci z\u00a0d\u016fvodu v\u011bku <\/strong>zjistili inspekto\u0159i v\u00a010 p\u0159\u00edpadech: ve \u010dty\u0159ech p\u0159\u00edpadech byl senior\u016fm neod\u016fvodn\u011bn\u011b omezen p\u0159\u00edstup ke spot\u0159ebitelsk\u00fdm p\u016fj\u010dk\u00e1m, a ve dvou p\u0159\u00edpadech bylo d\u011btem a mladistv\u00fdm neod\u016fvodn\u011bn\u011b br\u00e1n\u011bno ve vstupu na organizovanou akci. V\u00a0jednom p\u0159\u00edpad\u011b bylo d\u011btem a ml\u00e1de\u017ei bezd\u016fvodn\u011b omezeno vyd\u00e1v\u00e1n\u00ed d\u00e1rk\u016f za \u00fa\u010dast na organizovan\u00e9 akci, v\u00a0jednom p\u0159\u00edpad\u011b se jednalo o neod\u016fvodn\u011bn\u00e9 omezen\u00ed \u00fa\u010dasti d\u011bt\u00ed a ml\u00e1de\u017ee na z\u00e1jezdu, v\u00a0jednom p\u0159\u00edpad\u011b se jednalo o odm\u00edtnut\u00ed vpustit osoby st\u0159edn\u00edho v\u011bku na organizovanou akci a v\u00a0jednom p\u0159\u00edpad\u011b se jednalo o v\u011bkov\u00e9 omezen\u00ed poskytov\u00e1n\u00ed slu\u017eeb ve\u0159ejn\u00e9ho stravov\u00e1n\u00ed.<\/p>\n

Diskriminace handicapovan\u00fdch osob <\/strong>byla prok\u00e1z\u00e1na v\u00a01 p\u0159\u00edpad\u011b, kdy provozovatel kina nep\u0159istupoval k\u00a0osob\u00e1m se zdravotn\u00edm posti\u017een\u00edm jednotn\u011b.<\/p>\n

Ostatn\u00ed diskriminace <\/strong>byla zji\u0161t\u011bna ve 4 p\u0159\u00edpadech. Ve t\u0159ech p\u0159\u00edpadech se jednalo o odm\u00edtnut\u00ed prodeje zbo\u017e\u00ed vybran\u00fdm spot\u0159ebitel\u016fm a v\u00a0jednom p\u0159\u00edpad\u011b se jednalo o neopr\u00e1vn\u011bn\u00e9 za\u0159azen\u00ed spot\u0159ebitelky na tzv. \u201e\u010dernou listinu\u201c.<\/p>\n

Od spot\u0159ebitel\u016f p\u0159ijala \u010cesk\u00e1 obchodn\u00ed inspekce celkem 118 pod\u00e1n\u00ed, upozor\u0148uj\u00edc\u00edch na mo\u017enou diskriminaci. V 18 p\u0159\u00edpadech (15 %), jejich\u017e \u0161et\u0159en\u00ed bylo ukon\u010deno do 31. 12. 2014, n\u011bkterou z forem diskrimina\u010dn\u00edho jedn\u00e1n\u00ed inspekto\u0159i kontrolovan\u00fdch osob\u00e1m prok\u00e1zali.<\/p>\n

Poru\u0161en\u00ed dal\u0161\u00edch pr\u00e1vn\u00edch p\u0159edpis\u016f a ulo\u017een\u00e9 sankce<\/strong><\/p>\n

P\u0159i kontroln\u00ed akci bylo krom\u011b specifick\u00e9ho zam\u011b\u0159en\u00ed na r\u016fzn\u00e9 formy diskriminace spot\u0159ebitele soub\u011b\u017en\u011b ov\u011b\u0159ov\u00e1no rovn\u011b\u017e pln\u011bn\u00ed dal\u0161\u00edch povinnost\u00ed stanoven\u00fdch prod\u00e1vaj\u00edc\u00edm obecn\u011b z\u00e1vazn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy v\u00a0dozorov\u00e9 pravomoci \u010cOI. Z\u00a0nich se setk\u00e1vali inspekto\u0159i nej\u010dast\u011bji s poru\u0161en\u00edmi z\u00e1kona o ochran\u011b spot\u0159ebitele:<\/p>\n

Vedle \u010dast\u00e9ho poru\u0161en\u00ed z\u00e1sad poctivosti prodeje, kter\u00e9 bylo zji\u0161t\u011bno ve 161 p\u0159\u00edpadech, byla prod\u00e1vaj\u00edc\u00edmi opakovan\u011b poru\u0161ov\u00e1na povinnost \u0159\u00e1dn\u011b informovat spot\u0159ebitele o cen\u00e1ch prod\u00e1van\u00fdch v\u00fdrobk\u016f \u010di nab\u00edzen\u00fdch slu\u017eeb (130 p\u0159\u00edpad\u016f), d\u00e1le neuv\u00e1d\u011bli ozna\u010den\u00ed v\u00fdrobce, dovozce, pop\u0159. dodavatele, a dal\u0161\u00ed z\u00e1konem po\u017eadovan\u00e9 \u00fadaje na v\u00fdrobc\u00edch (85 zji\u0161t\u011bn\u00ed) a nevyd\u00e1vali \u0159\u00e1dn\u011b vypln\u011bn\u00e9 doklady o zakoupen\u00ed v\u00fdrobk\u016f \u010di slu\u017eeb na vy\u017e\u00e1d\u00e1n\u00ed (59 p\u0159\u00edpad\u016f).<\/p>\n

Poru\u0161en\u00ed dal\u0161\u00edch obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f dozorovan\u00fdch \u010ceskou obchodn\u00ed inspekc\u00ed zjistili inspekto\u0159i ve 185 p\u0159\u00edpadech.<\/p>\n

Na z\u00e1klad\u011b zji\u0161t\u011bn\u00fdch poru\u0161en\u00ed obecn\u011b z\u00e1vazn\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f bylo v\u00a0r\u00e1mci kontroln\u00ed akce pravomocn\u011b ulo\u017eeno celkem 583 pokut v\u00a0celkov\u00e9 hodnot\u011b 2\u00a0831\u00a0000 K\u010d. Konkr\u00e9tn\u011b za poru\u0161en\u00ed z\u00e1kazu diskriminace spot\u0159ebitele bylo z\u00a0tohoto po\u010dtu ulo\u017eeno 16 pokut v\u00a0celkov\u00e9 hodnot\u011b 1\u00a0011\u00a0500 K\u010d.<\/p>\n

Z\u00e1v\u011br<\/strong><\/p>\n

V\u00fdsledky kontrol zam\u011b\u0159en\u00fdch na diskrimina\u010dn\u00ed jedn\u00e1n\u00ed podnikatel\u016f v\u016f\u010di spot\u0159ebitel\u016fm potvrdily, \u017ee k\u00a0tomuto jedn\u00e1n\u00ed, i kdy\u017e v\u00a0mal\u00e9m m\u011b\u0159\u00edtku, st\u00e1le doch\u00e1z\u00ed. U v\u011bt\u0161iny prok\u00e1zan\u00fdch p\u0159\u00edpad\u016f se nejedn\u00e1 o v\u011bdomou snahu podnikatel\u016f konkr\u00e9tn\u00ed spot\u0159ebitele diskriminovat, ale sp\u00ed\u0161e o podcen\u011bn\u00ed mo\u017en\u00fdch pr\u00e1vn\u00edch d\u016fsledk\u016f n\u011bkter\u00fdch jejich opat\u0159en\u00ed. Ani toto ne\u00famysln\u00e9 jedn\u00e1n\u00ed v\u0161ak nelze tolerovat. Varovn\u00fdm sign\u00e1lem jsou krom\u011b prok\u00e1zan\u00fdch p\u0159\u00edpad\u016f diskriminace romsk\u00fdch spot\u0159ebitel\u016f, tak\u00e9 kroky n\u011bkter\u00fdch podnikatel\u016f omezuj\u00edc\u00ed spot\u0159ebitelsk\u00e1 pr\u00e1va cizinc\u016f. Kontroly sou\u010dasn\u011b potvrdily, \u017ee diskriminace spot\u0159ebitele, v\u010detn\u011b diskriminace osob se zdravotn\u00edm posti\u017een\u00edm, je zji\u0161\u0165ov\u00e1na p\u0159i prodeji v\u00fdrobk\u016f a poskytov\u00e1n\u00ed slu\u017eeb ojedin\u011ble, a tak\u00e9 z\u00a0po\u010dtu pod\u00e1n\u00ed lze usuzovat, \u017ee se spot\u0159ebitel\u00e9 s\u00a0projevy diskrimina\u010dn\u00edho jedn\u00e1n\u00ed v\u00a0b\u011b\u017en\u00e9m \u017eivot\u011b p\u0159\u00edli\u0161 \u010dasto nesetk\u00e1vaj\u00ed. Problematiku diskriminace spot\u0159ebitele ve v\u0161ech jej\u00edch form\u00e1ch bude p\u0159esto \u010cesk\u00e1 obchodn\u00ed inspekce i nad\u00e1le sledovat a diskrimina\u010dn\u00ed jedn\u00e1n\u00ed prod\u00e1vaj\u00edc\u00edch a poskytovatel\u016f slu\u017eeb postihovat.<\/p>\n

(tz\u010doi)<\/strong><\/p>\n

\"coi\"<\/a><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Inspekto\u0159i \u010cesk\u00e9 <\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/10690"}],"collection":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=10690"}],"version-history":[{"count":2,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/10690\/revisions"}],"predecessor-version":[{"id":10693,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=\/wp\/v2\/posts\/10690\/revisions\/10693"}],"wp:attachment":[{"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=10690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=10690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zakrasnejsivimperk.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=10690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}